About 26000 USDT is stuck at CEX.io for more than 2 month!!

Bitstar_coin

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My question to to CEX support is whether the situation of the OP has been resolved because while scrolling through the pages i don't recall seeing something of such? If this hasn't been resolve since February when this thread was made till now shows there is defiantly something fishy about the whole CEX system and the support.
I mean 26,000 usdt is not such a huge amount that will take a rocket science to figure out. Especially when all required and relevant documents has been presented.
If you will have to spend this much of a time to review a single customer case then it will be a miracle to resolve other pending cases from other users waiting in line. Huh

CEX

legendary

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Quote from: steve5946 on June 10, 2023, 04:12:34 PM

Quote from: CEX on April 04, 2023, 02:53:51 AM

Quote from: examplens on April 03, 2023, 07:27:29 AM

Quote from: CEX on March 29, 2023, 01:40:15 AM

CEX.IO is a regulated crypto platform. Throughout our company’s history, effective and trustworthy collaboration with regulators has always been a top priority. Our teams are constantly working to maintain our compliance with evolving regulatory requirements and financial industry standards. You may check details at: cex.io/legal-security

as if we didn't understand each other very well. I did not cast any doubt on your legality as a crypto platform, I'm just stating what I've noticed as a frequent occurrence when it comes to your platform. users are waiting too long for direct answers and problem-solving from you.
in addition to this thread, here are two more recent examples that I saw on the last day.

Quote from: CEX on March 29, 2023, 01:40:15 AM

It’s important to mention that the team always tries to improve the existing procedures and make them faster and smoother for the customers.

It seems that the team is not doing the best because the problem still exists.

We fully accept your point of view.

Please understand that, because we’re so very careful with our clients and their assets, our internal procedures require extra caution and scrutiny, which naturally requires more time. Make no mistake - we are slower than usual because we want to ensure no errors occur at any time. This is a natural process and one we are sure you can agree is logical. So, once again - patience is the only thing that can minimize stress and help speed things up. We assure you that our team is following operational procedures to the letter and that they are working on solving each request ASAP.

How can you be saying this when you are holding OP money for 2 months now. Can you look yourself in the mirror and still make this comment?

If you don't have enough staff to run your business hire more people!

If someone is holding your entire business funds for 2 months and still tells you this shit you just typed will you feel good. I hope OP sues your ass well!

For 2 months! God have mercy on you!

Hi steve5946,

We can relate to users logfiles and examplens as they have a point.

At the core of our purpose is the provision of a reliable platform where individuals can safely explore the possibilities offered by cryptocurrencies and decentralized finance. Recognizing the trust our users have bestowed upon us, we hold our responsibility with utmost seriousness.

We understand that passing the mandatory procedures can be very time-consuming and energy-intensive, but this is our legal obligation to perform these checks on our users, and we are required to carry out this procedure to avoid losing our licences - https://cex.io/legal-security

If you personally face any issues with our platform, feel free to drop us your user ID and we will have a look into your issue.

examplens

legendary

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Quote from: steve5946 on June 10, 2023, 04:12:34 PM

How can you be saying this when you are holding OP money for 2 months now. Can you look yourself in the mirror and still make this comment?

If you don't have enough staff to run your business hire more people!

If someone is holding your entire business funds for 2 months and still tells you this shit you just typed will you feel good. I hope OP sues your ass well!

For 2 months! God have mercy on you!

I am unsure why you are raising this topic after a long time with useless views. The OP left his last comment on February 27, 2023; after that, we have no update on the status of this dispute. I am close to the assumption that the case is resolved because we would certainly have further insistence from the OP.
However, I will not bid here whether the case is resolved or not.
It is up to the CEX.io company to do something about the question of their support, and it has already been brought to their attention earlier that it is becoming symptomatic, where there are many complaints mainly related to disabling withdrawal and very slow problem resolving.

steve5946

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Quote from: CEX on April 04, 2023, 02:53:51 AM

Quote from: examplens on April 03, 2023, 07:27:29 AM

Quote from: CEX on March 29, 2023, 01:40:15 AM

CEX.IO is a regulated crypto platform. Throughout our company’s history, effective and trustworthy collaboration with regulators has always been a top priority. Our teams are constantly working to maintain our compliance with evolving regulatory requirements and financial industry standards. You may check details at: cex.io/legal-security

as if we didn't understand each other very well. I did not cast any doubt on your legality as a crypto platform, I'm just stating what I've noticed as a frequent occurrence when it comes to your platform. users are waiting too long for direct answers and problem-solving from you.
in addition to this thread, here are two more recent examples that I saw on the last day.

Quote from: CEX on March 29, 2023, 01:40:15 AM

It’s important to mention that the team always tries to improve the existing procedures and make them faster and smoother for the customers.

It seems that the team is not doing the best because the problem still exists.

We fully accept your point of view.

Please understand that, because we’re so very careful with our clients and their assets, our internal procedures require extra caution and scrutiny, which naturally requires more time. Make no mistake - we are slower than usual because we want to ensure no errors occur at any time. This is a natural process and one we are sure you can agree is logical. So, once again - patience is the only thing that can minimize stress and help speed things up. We assure you that our team is following operational procedures to the letter and that they are working on solving each request ASAP.

How can you be saying this when you are holding OP money for 2 months now. Can you look yourself in the mirror and still make this comment?

If you don't have enough staff to run your business hire more people!

If someone is holding your entire business funds for 2 months and still tells you this shit you just typed will you feel good. I hope OP sues your ass well!

For 2 months! God have mercy on you!

logfiles

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Quote from: merekamo on May 30, 2023, 09:54:20 PM

For some suggestion for me, contact their support again to inquire about the delay. It's essential to maintain open communication with the exchange to resolve the issue. likelihood of a positive outcome.

If they delayed in responding to the initial message sent to the support, what makes you think they will see your second inquiry in time before looking on top the first one?
The truth is such platforms with so many customers will always have their customer service tied up solving different issues, thus the long waiting time. If one is not ready to wait for so long, then they should abandon such platforms and use less popular ones whether customer support will be quicker in case of any issue.

merekamo

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Quote from: Oshosondy on February 10, 2023, 03:26:31 PM

Send email message to their support again and ask for the reason for the delay.

If you are legit and did nothing wrong, threaten them with law suit.

If no or no good response from the exchange, consult your lawyer.

If you did nothing wrong, they just want to steal your coins. Not your key not your coin.

For some suggestion for me, contact their support again to inquire about the delay. It's essential to maintain open communication with the exchange to resolve the issue. However, I would advise against threatening a lawsuit immediately. Instead, try to exhaust all possible communication channels and escalate the issue within their support team if necessary. If you still don't receive a satisfactory response, then consider seeking legal advice. It's crucial to remain professional and patient while dealing with such situations to increase the likelihood of a positive outcome.

CEX

legendary

Activity: 1227

Merit: 1003

Quote from: examplens on April 03, 2023, 07:27:29 AM

Quote from: CEX on March 29, 2023, 01:40:15 AM

CEX.IO is a regulated crypto platform. Throughout our company’s history, effective and trustworthy collaboration with regulators has always been a top priority. Our teams are constantly working to maintain our compliance with evolving regulatory requirements and financial industry standards. You may check details at: cex.io/legal-security

as if we didn't understand each other very well. I did not cast any doubt on your legality as a crypto platform, I'm just stating what I've noticed as a frequent occurrence when it comes to your platform. users are waiting too long for direct answers and problem-solving from you.
in addition to this thread, here are two more recent examples that I saw on the last day.

Quote from: CEX on March 29, 2023, 01:40:15 AM

It’s important to mention that the team always tries to improve the existing procedures and make them faster and smoother for the customers.

It seems that the team is not doing the best because the problem still exists.

We fully accept your point of view.

Please understand that, because we’re so very careful with our clients and their assets, our internal procedures require extra caution and scrutiny, which naturally requires more time. Make no mistake - we are slower than usual because we want to ensure no errors occur at any time. This is a natural process and one we are sure you can agree is logical. So, once again - patience is the only thing that can minimize stress and help speed things up. We assure you that our team is following operational procedures to the letter and that they are working on solving each request ASAP.

examplens

legendary

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Merit: 3469

Crypto Swap Exchange

Quote from: CEX on March 29, 2023, 01:40:15 AM

CEX.IO is a regulated crypto platform. Throughout our company’s history, effective and trustworthy collaboration with regulators has always been a top priority. Our teams are constantly working to maintain our compliance with evolving regulatory requirements and financial industry standards. You may check details at: cex.io/legal-security

as if we didn't understand each other very well. I did not cast any doubt on your legality as a crypto platform, I'm just stating what I've noticed as a frequent occurrence when it comes to your platform. users are waiting too long for direct answers and problem-solving from you.
in addition to this thread, here are two more recent examples that I saw on the last day.

Quote from: CEX on March 29, 2023, 01:40:15 AM

It’s important to mention that the team always tries to improve the existing procedures and make them faster and smoother for the customers.

It seems that the team is not doing the best because the problem still exists.

CEX

legendary

Activity: 1227

Merit: 1003

Quote from: examplens on March 28, 2023, 05:37:26 PM

Since this topic is already active again, it would be good to hear from the OP update about the status of this problem. I sincerely hope that the reason OP doesn't appear here anymore is that he has reached his funds, so he thinks that this discussion is no longer necessary for him.

Quote from: CEX on March 01, 2023, 05:19:15 AM

We've passed your case to the responsible team for a detailed check.

We'll notify you here once we get any updates. Thank you for your patience.

I would also like to see a clear explanation from CEX.io because somehow I keep seeing complaints about them and user problems with withdrawing from there. Here as well as on Reddit. they are almost always complaining about the same thing.
if you already have so many complications with KYC verification, why is it even possible to make a deposit before KYC passes? this problem has been going on for a long time with you, so I'm surprised that you haven't done anything to improve the whole system.
I would understand that you haven't changed much because you solve all issues in a short time, but obviously, that's not the case either.

The reply from kelonmusk is right to the point.

CEX.IO is a regulated crypto platform. Throughout our company’s history, effective and trustworthy collaboration with regulators has always been a top priority. Our teams are constantly working to maintain our compliance with evolving regulatory requirements and financial industry standards. You may check details at: cex.io/legal-security

It’s important to mention that the team always tries to improve the existing procedures and make them faster and smoother for the customers.

We appreciate your understanding and patience.

examplens

legendary

Activity: 3444

Merit: 3469

Crypto Swap Exchange

Since this topic is already active again, it would be good to hear from the OP update about the status of this problem. I sincerely hope that the reason OP doesn't appear here anymore is that he has reached his funds, so he thinks that this discussion is no longer necessary for him.

Quote from: CEX on March 01, 2023, 05:19:15 AM

We've passed your case to the responsible team for a detailed check.

We'll notify you here once we get any updates. Thank you for your patience.

I would also like to see a clear explanation from CEX.io because somehow I keep seeing complaints about them and user problems with withdrawing from there. Here as well as on Reddit. they are almost always complaining about the same thing.
if you already have so many complications with KYC verification, why is it even possible to make a deposit before KYC passes? this problem has been going on for a long time with you, so I'm surprised that you haven't done anything to improve the whole system.
I would understand that you haven't changed much because you solve all issues in a short time, but obviously, that's not the case either.

kelonmusk

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In my opinion, it's difficult to say exactly what's going on behind the scenes at CEX.io without more information.

Anyway, it's possible that their compliance team is simply overwhelmed with a high volume of cases or they may be conducting a particularly thorough investigation into your account.

I think, also possible that they are waiting for external regulatory bodies to weigh in on your case before making a decision.

Generally, compliance teams at financial institutions are tasked with ensuring that all transactions and account activity adhere to regulatory guidelines and prevent financial crime such as money laundering.

In order to maintain their license and reputation, they must take their responsibilities very seriously and thoroughly vet all suspicious transactions.

someoldcoins

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Quote from: Zetfexboo59 on March 11, 2023, 08:48:33 AM

More reason I'll never trust any CEX exchange, damn people holding your money and will be playing boss over it.

Now their support will take like forever to complete a verification process. You need to get your lawyer to take a quick action against them, there's bills to pay and 20k is not a penny.

yes exactly . id verification took minutes but once you add substantial money to account they play games and provide false information to keep money inside .

merekamo

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It's understandable that you might wonder what kind of decision might take so long to make. It's important for companies to be rigorous about compliance and fraud prevention.

I mean, it's really concerning that CEX.io took this long to come to a decision on your case.

However, it is also important for them to communicate effectively with their customers and keep them informed of the status of their funds.

In the previous answer on this profile https://bitcointalksearch.org/user/cex-148073 the email is already listed.

Make sure you have sent an email, or contact us on the website first. Prepare other required documents. Hopefully it's resolved quickly.

Zetfexboo59

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More reason I'll never trust any CEX exchange, damn people holding your money and will be playing boss over it.

Now their support will take like forever to complete a verification process. You need to get your lawyer to take a quick action against them, there's bills to pay and 20k is not a penny.

joniboini

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Quote from: someoldcoins on March 04, 2023, 04:58:29 PM

i'm looking for crypto lawyer to help me recover the funds. anybody can give direction? i'm contacting financial authorities and i'm willing to join others who in same shoes as me to build solid case against those fraudsters .

I'm not an expert but this sounds like it depends on where you live plus where they operate. Since OP is already doing that, you can probably ask for his help if you belong to the same country/region. The cost of hiring the lawyers and doing all of that process might be costly though, just make sure it is worth it. You can also post a new thread on the legal section, I think you will get better exposure there. You can also try making noise on social media or send your details to influencers who focus on exposing frauds, who knows they might be interested on giving your case more exposure.

someoldcoins

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be careful this scam ukranian crypto service playing twisted up games . they hold my funds for 60 days now in their exchange. support blatantly lying about the fate of my funds after i deposit my bitcoin mid-low 4 digits . scammers refusing to send wire transfer and striking extensive aml requests like if made huge deposit out of nowhere . they think everyone is beggar like in their country .

the company CEX.IO LTD received first gazette notice for compulsory strike-off from company house

reasons
failing to conform to legal requirements.
failure to submit timely accounts.
failure to submit an annual confirmation statement.
the company ceasing trading.
no directors being appointed.

https://find-and-update.company-information.service.gov.uk/company/08757996/filing-history/MzM3MDIxMDk3MmFkaXF6a2N4/document?format=pdf&download=0

i'm looking for crypto lawyer to help me recover the funds. anybody can give direction? i'm contacting financial authorities and i'm willing to join others who in same shoes as me to build solid case against those fraudsters .

CEX

legendary

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Merit: 1003

Quote from: Saeidxyz on February 16, 2023, 07:56:33 AM

Quote from: CEX on February 15, 2023, 04:49:31 AM

We respect your decision to share your experience and are very sorry this situation caused you inconvenience.

Our mission at CEX.IO is to safely connect people to opportunities in cryptocurrencies and decentralized finance, serving as a guide alongside their personal journey. We take this responsibility seriously. We value the trust placed in us. There are no shortcuts in our operations or ethics.

Throughout our company’s history, effective and trusted collaboration with global regulators has always been a top priority. Our teams are constantly working to maintain our compliance with evolving regulatory requirements and financial industry standards. You may learn more here: cex.io/legal-security

Let us know your UserID please and we’ll check the status of your case with the team. We haven't got any PMs from you so feel free to drop. us one with the info.

Thanks for your cooperation in advance and we're looking forward to hearing from you.

This is my User ID: up150905957
I just need to know how much longer should I wait?
Also please let me know why it has to take so long?
What kind of decision making takes 2 months?
Even the most complicated political matters don't take that long to resolve.

Thank you for providing your UserID. We're sorry for the delayed reply.

We've passed your case to the responsible team for a detailed check.

We'll notify you here once we get any updates. Thank you for your patience.

yhiaali3

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Quote from: Saeidxyz on February 27, 2023, 06:47:11 PM

Unfortunately the problem is not resolved yet.
I have contacted a law suit in UK.
I have already paid them 1000 USD for preparing a demand letter and starting negotiations with them.

This is the best solution since they took so long to respond, unfortunately there are other complaints on CEX.IO you can look at this thread:

https://bitcointalksearch.org/topic/cexio-scam-filing-a-complaint-1740998

CEX.IO exchange should solve the problem at the earliest if they want to keep their reputation clean.

Saeidxyz

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Quote from: joniboini on February 24, 2023, 07:54:57 AM

Quote from: o48o on February 21, 2023, 03:19:55 PM

If you don't mind could either of you also inform us when the issue gets resolved because i am assuming it didn't get resolved. I don't have currently any money in CEX.io but i have an account in there and depending on the time this gets resolved affects if i want to use their service in the future.

Both of them (CEX representative and OP) has been offline for a few days now, I think you will need to wait for a while until this gets resolved (if it ever will). Why don't you move to other services in the first place? I don't think there is a need to stick with CEX.IO since you have no money there.

If you want to trade your BTC for altcoin there are tons of options out there. If I remember correctly some members mention Kucoin if no KYC is what you're looking for. It still works but don't expect it to last forever. If fiat is what you're looking for you can also use dex. Just a little bit complicated but should give you better control over your money.

Sorry for my late reply.
Unfortunately the problem is not resolved yet.
I have contacted a law suit in UK.
I have already paid them 1000 USD for preparing a demand letter and starting negotiations with them.

I could not wait any longer. I will definitely let you know if I get any more updates.

Oilacris

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Quote from: joniboini on February 24, 2023, 07:54:57 AM

Quote from: o48o on February 21, 2023, 03:19:55 PM

If you don't mind could either of you also inform us when the issue gets resolved because i am assuming it didn't get resolved. I don't have currently any money in CEX.io but i have an account in there and depending on the time this gets resolved affects if i want to use their service in the future.

Both of them (CEX representative and OP) has been offline for a few days now, I think you will need to wait for a while until this gets resolved (if it ever will). Why don't you move to other services in the first place? I don't think there is a need to stick with CEX.IO since you have no money there.

If you want to trade your BTC for altcoin there are tons of options out there. If I remember correctly some members mention Kucoin if no KYC is what you're looking for. It still works but don't expect it to last forever. If fiat is what you're looking for you can also use dex. Just a little bit complicated but should give you better control over your money.

We know that there are some platforms which doesnt list out a specific coin and this is why people do end up on dealing with platforms which arent supposed to be deal off with.
Speaking about in between negotiations between op and cex representative, then we dont know if the problem had already got resolved or not.

One of the things i do really get worried about when depositing huge amounts of money on any centralized platform is that they could potentially
hold it up and say some issues which is bullshit actually.

Topic: About 26000 USDT is stuck at CEX.io for more than 2 month!! (Read 397 times)