anyway, I feel like the thread should be in service board
That's a good question -
There are different approaches depends on what's the issue about.
If the issue is simply the player cannot fulfill the casino's request, then we will try to resolve the issue with casino first.
For example, I have seen casino requesting some documents, including proof of funds from my client.
Even though my client had tried to provide the documents, but the casino kept rejecting it.
In this case I can help my client to provide the proper document and get the issue resolved.
If the issue is more complicated, I can try to get a second opinion from the management.
The outcome could be the account is reinstated, the account is closed but whole balance withdrawn, or the account is closed but deposit returned.
If the issue cannot be resolved through negotiating with the casino, then I will take the matter to a third party.
This could includes but not limited to legal actions. There are multiple agencies where I can escalate the matter to, depends on the issue and where's the company located.
If it comes to this stage, there will be some legal fees involved, so I'd only suggest to continue if you have a greater balance on the account.
And thanks for the advice, I will also make a post in service section.
Legal action will be costly for the person wanting to retrieve his funds but the above two can be done by himself so why does he need you for doing that?
I'm more curious about what you have done before to your previous customers, you should be sharing proof of that. You could get clients when you provide screenshots or likes.
Thanks for your comment.
The fees for legal action largely depends on the jurisdiction, and whether a solicitor or barrister needed to be involved.
The first 2 steps I mentioned are just some examples about what I can do to negotiate with the casino, and they're also part of the process.
Some players just cannot or don't know how to provide the proper documents, or they don't know how to get a second opinion from the management.
If the issue can be resolved at this stage, then it's happy ending for everyone.
If not, when we escalate the matter to a third party, they will also want us to mediate with the casino first.
If they see we have done the best effort to resolve the issue with the casino, but the casino still refuse to provide a solution, they will tend to serve a ruling/judgement in our favour.
So all the steps are just part of the process.
Excuse me for reluctant to share the proof here in public, there are numerous of reasons.
One of them is I used to have imposers stolen my proofs to scam other people, so I'm trying to prevent it from happening again.
But if you're a reputable member contacting me privately, I will be happy to share the proofs to you.