Ah yeah, I think I remember seeing the election thread now. I believe I recommended that in personal messages last time out. I can't actually remember since it has indeed been a while now.
Anyway, going back to your broader approach of things I think there's several key issues we have to tackle:
- Lack of reporting
- Having reporters who are native speakers
- Having reporters which are actively posting in that local section
Now, I know that "lack of reporting" seems like I'm trying to put the blame on the community for not reporting enough, when that's not what I'm trying to do. The thing is, theymos only works with data. He doesn't personally know everyone on this forum. Therefore, he can only work on what is in front of him. So, this will probably include timezone, languages written in, amount of reports, and these metrics have to fit in with his criteria. Now, because his criteria isn't public, and likely never will be, we don't exactly know what it is. This, at the very least prevents gaming the system, but ultimately it comes down to theymos' judgement on who to make a moderator, and for the most part I think he has done a good job over the years, so it's hard to question that judgement. I'm also aware that users get disheartened when their reports are either marked bad or left unhandled, especially the latter which contributes to the lack of reporting, so by no means am I blaming this on the community, the community isn't exactly expected to report in fact, though the moderators are definitely grateful across the board I'd say.
It must be quite nerve wracking on theymos' part when appointing a new moderator. He has to think about how well will it be received (especially applicable in local sections), whether they will go rogue (despite limited permissions), and if generally they are suited to the role. In person, you can get references, have them work in the work place, and actually meet them in person. Theymos, isn't blessed with these types of options so it makes the process harder.
The second point is hard to determine, especially with how sophisticated translation tools are becoming. Alright, they are far from perfect, but the more popular languages are generally decent. For example, if someone was to write in Welsh from a translation tool it's almost immediately obvious, and that's because it hasn't had a ton of resources poured into it, whereas French, Spanish, and these types of languages have been worked on more. Again, I know they aren't perfect.
Hey Welsh! Long time no heard from you. First of all, I'd like to point out that this was neither complaining nor something personal. I do like the way you've been modding the forum overall, adn you've always been open to discussing certain points of the more local boards. I do have the utmost respect for you as a member here for the many things you've done over the years, and whilst I don't think this has been interpreted as a personal thing or an attack, the internet is a place in which people sometimes get confused, so I'd like to just point that out first thing.
Nah, fret not I didn't take this personal, although I thought going into the specifics of the Spanish section gives other users that might not be aware a overall viewpoint on the complexity of running a forum this large. I know, the previous local moderator was well respected in the section, and it was a big hole to replace once they had been inactive for a while, and with theymos only identifaying users that rejected the offer, then a less than ideal situation was created. Thus, the action taken by theymos. Although, I appreciate the kind words, but I did by no means take any of it personal. In fact, I agree that something needs to be done, and quite frankly I think all parties involved know this, like I said theymos definitely indicated to me that a local speaker is always ideal, so he's definitely aware of it too.
however, are in a sort of loop in this situation. If the most "difficult"/"controversial" reports don't get handled, why would we report them first place if we already know what is going to happen next? This passive discouragement further lowers the report volume (or at least in my personal case, I can say it has happened quite a few times; and if you can see my reporting history, you know I'm rather trigger happy). I'll even go further and say that precisely that inaction is one of the things that pushed me into this last time off the forum; after spending so much time checking threads, reporting them and making some noise so that action was taken on them, and then seeing the same user simply re-post those same threads as if nothing had ever happened did a bit of a number on me (not that a big one, as this is still an online forum full of strangers).
Right, I understand why users can be discouraged from reporting when this does happen, although I included this for a reason, and that's mainly for other instances except for this particular situation. Basically, I believe theymos does a review at least every month, because he pays the moderators, so he gives us statistics on the amount of reports handled, unhandled, and marked bad. Hilariousandco recently made these statistics public. So, theymos knows how many unhandled reports there are, and if there is a large amount of unhandled reports he's more likely to investigate where, and why they are happening. Thus, this could indicate a need for additional moderators where ever these mass reports are going unhandled. Although, as you hinted above I believe; in this case all parties are already aware of the situation, so it has little benefit. Though, I don't really want to discourage users from doing it either, since who knows theymos might find a user who's suitable. I don't know theymos' criteria, and not he hasn't reveled for obvious reasons, but if reports are being unhandled I assume that would trigger at least some investigation.
So, to be clear; I think generally if theymos isn't aware that there's a less than ideal situation in a local section, then Yeah I think it's a good idea to report these types of posts, so that he can see things aren't getting unhandled. In the Spanish section currently, theymos is already aware of these issues. So, theymos is also probably well aware that you've reported hundreds of these types of posts, so potentially there's little reason to continue doing so as he's aware. However, theymos would have to weigh in on that directly to know for certain what would be best.
Getting a bit out of the particulars of the Spanish boards, I see that this is not a problem specific to us (as LittleMouse pointed out), and I'm inclined to belive it happens in many other sub-boards. Of course it's not possible to hire global mods that know and are fluent in every language; that's simply not realistic. But there's still room for improvement in some places.
Yeah, ideally it would be nice to have local moderators which are active in the community, not just handling reports, but those that actively contribute to discussions. Since, I think everyone knows that within a local community they are usually quite tightly knitted at least more so than the overall forum. I think the only place that rivals it is the Wall Observer thread, both local communities, and Wall Observer for this reason can be quite intimidating from anyone that isn't a regular, although I think this is has a stronger effect when not communicating in a language you aren't a native speaker of.
Then, having global moderators which can sort of understand a decent amount of the language, at least enough to verify the local moderators opinion. At the moment, global moderators being the only ones able to ban have to rely on the local moderators input, if they don't understand the language. Though, I'm not 100 percent sure how they go about that.