Thanks everyone for the kind words.
Ken is doing sales, marketing, business, some r&d, and I'm unsure how much of the web is him and how much his web guy. That's too much and there is a lack of balance which leads to some of the public mistakes seen.
Sales and marketing is the big one. Beyond that, operations manager most likely - someone to keep things all working, help ensure there is planned decision making, fulfilment, project management, etc.
And despite ken defending him, a new web guy for certain. For whatever reason, the current guy is being defended but his poor work is damaging to the company's interests in our opinion. We got shown some other work of his and it was similarly terrible. He may be lovely but he's rubbish and has no technical or design skills. Sorry, but this is a business and he isn't good enough.
I know ken disagrees but it's obvious to everyone else. That's part of the problem, ken doesn't see it and that's why he needs an op manager and/or sales and marketing guy who he will listen to.
Like ffssixtynine said, the general advisory board sentiment was that most of the biz topics related to ActM/VMC were already vastly explored and advised on, so that as a whole the advisory board was starting to be ineffective, just like training wheels on a bike after you learn to ride it.
The most important conclusion is that Ken should get on-site help from qualified personnel, working as a team, so that communication and task assignment can be done at maximum efficiency.