Well... good luck for advcash 2.0 but it's gonna be hard to find a new card issuer.
It's not easy, but actually that's already done. We are moving forward with a new service provider as per our news posted in user accounts. Further info will be available later.
You told me that since day one. You havent posted any news since this happend.
You need to obtain an EU banking license, and i really doubt you can do that, due to your location in Belize all togheter with your anonym company.
You are the best prepaid i have, so i really hope you will be back up. Im sure you miss me as much as i miss you.
Why should we have posted any news exactly? News about what? I don't think other businesses send you daily updates about what they do internally, so neither do we
It's a lengthy process that we don't see any point in announcing every step of to the world. When it's done, it will be done, before that we don't see anything newsworthy. Do you want to know that our dev team did this today and our QA team did that and our management had this meeting with that company? We don't do that, sorry.
It's not called a banking license exactly, but we are working in that direction as well. We absolutely can and are doing that. We are not an 'anonym' company whatever that means.
Thanks
Yes other prepaid card companies does tell their customers how their plans are going, and they have to, to keep their customers after all this fuzz.
If we could expect our cards back from adv, you would have told us already, or at least have given us some kind of update. But there is nothing.
And as many might have asked, why didnt you have a backup plan for this ready already?
This is no suprise to happen, when we heard what has been going on, and already back in november you banned non SEPA members to obtain plastic/virtuals.
I have been with you since you opened, and i am very suprised (actually, dissapointed), that you didnt take the proper steps to handle something like this.
Does anyone have backup plans for when their card vendor suddenly decides to stop issuing cards? I'm unaware of any such companies and I've never seen this happen in this business, maybe you could list a few cases so that we could take a look and learn, perhaps. Nobody has asked about the backup plan, actually. You are the first one as far as I know. In retrospect and in theory, of course it would have been nice to have had backup plans for everything. Card vendors, banks, Bitcoin providers, there are so many things to have backup for. Quite literally all of them. But you can't foresee everything and some things (actually all of them here) may be easier said than done. We are still quite young, and this industry is not at all stable. What you think is a backup plan today may be a failure tomorrow. We are not the only ones affected by this by far, and we are definitely learning from this experience.
Another thing, you can have a backup server, but a backup card provider? I don't know what your experience in this industry is, but... It's not like you just send somebody a message, hey, I need to issue tens of thousand cards a month, let's start tomorrow? Okay! There's tons of work involved on many levels and they take months. Not days. Not weeks. Months. Plus, how do you know, perhaps this is our backup plan working right now. Perhaps we did start looking for a new provider when the non-SEPA cards have been closed (not by us, by the card vendor)? It's just these things are never instant and you can't switch massive things like this like you switch servers. I mean, do you know how much time just one relatively small thing takes, having your card design of your new card program approved by Mastercard? Quite some time, let me tell you. And that's just one of the many many things. There's legal, there's compliance, there's limits, there's card design, there's APIs, there's implementation, there's testing, there's A LOT. It's not like these things can be just pre-arranged, ready for a switch whenever. In the perfect world, maybe. But again, we are learning from all this.
The news posted inside every account provide a perfectly sufficient amount of information for this early stage. It says there the card platform is in development and that all activated cards will be replaced for free when it's done. Which is a very customer-friendly decision from our side, I think. An official statement has been posted on a few forums and is provided to anyone interested in the ticket system. If that's not enough, I'm sorry, but I really don't see what else you insist on knowing. Daily reports on what every person in the company did today to give you your cards back? That's hardly reasonable. In my view, we have always been very open to public discussion even if it was unpleasant for us, but at the same time people should be realistic. This is online finance. You don't go yell out your plans, new partnerships, signed contracts, arranged deals and other important things out on every corner right away while they are still raw and fresh. For many reasons including information security, NDAs, whatever. You want everything to work out eventually, for the user, might I add, in this unstable environment, and that's a much higher priority than satisfying the itching curiosity of people who just have to know how EXACTLY things are coming along RIGHT NOW. Sometimes when people demand to know WHEN WHEN WHEN, you don't want to give them an unrealistic answer because the exact same people will be typing away on forums, blaming you for not keeping your word when something takes a while longer for whatever reason and the deadline in this very complex and barely predictable process is not met. I hope you don't take it personally or as us avoiding or hiding something. We are not.
Thanks for your explanation.
