This sounds unfair to me. The site should compute the cash out amount before the last game started and refund it to you.
The hardest thing to do here is to prove that there was an intention to cash out before the last game started. How would you prove that? Or why would you even cash out before the last game started?
Well, you should argue that the option to cash out should be there for fairness' sake even if there was no intention to cash out. Disabling that option is already cheating unless they disabled it according to their term and conditions.
Topic: Am I wrong or right share your opinion please - page 2. (Read 748 times)
I still don’t see the name of the site posted which makes me think maybe it is not a well known site and maybe the owners of the site play tricks and cheat.The fact that they admited their error is a good sign but it is not enough to point to the right direction and the solving of the problem in total.Unless you post more details we cannot say who is right or who is wrong.
It would be helpfull if you can post some parts of your converstaion (maybe some screenshots)
In the end if the owner of the site made a mistake (do you have any proof - again screenshot would be great) you can just ask for your money back.
I would try to keep contacting the support, if you don't get any satisfying reply it might be worth to send a real letter to their company.
Make sure to store every information.
In the end if the owner of the site made a mistake (do you have any proof - again screenshot would be great) you can just ask for your money back.
I would try to keep contacting the support, if you don't get any satisfying reply it might be worth to send a real letter to their company.
Make sure to store every information.
If the provider of the site has admitted to doing wrong, why do they have reason to not be able to replace it manually. Something's went wrong,
and one more why are you afraid if you are right. Just mention the name of the site and its owner, so we can give opinions correctly. Why do you
say the site is fair, if in fact you are harmed because of their mistakes. My advice immediately ask for a related solution this issue to the support site.
and one more why are you afraid if you are right. Just mention the name of the site and its owner, so we can give opinions correctly. Why do you
say the site is fair, if in fact you are harmed because of their mistakes. My advice immediately ask for a related solution this issue to the support site.
Posting some conversation like screenshot would help, if you can put a specific name of the sportsbook maybe that would help us find an easy solution since we can review the TOS of the certain site. I suggest put everything that you think vital since I believe you are in the right position here since in your post, they admitted their mistake.
I would like to see more specifics. If a mistake was made, then in the interests of the platform in its correction and satisfaction of your needs. After all, this is an accident, which means, ceteris paribus, you could easily cash out funds. Any self-respecting casino will do so that it would be good for the client, regardless of the situation, except for those where the client was caught cheating.
I didn't wait to end of the game they just say it's cant be void on the site, they say only if I win all the parlay I will get paid, it's there fault and I cant cash out beacose of that, I can prove you I want to cash out before the game that I lost started (=
why you need to play again in able to get paid? In the first place you work for it to be rewarded ..its unfair indeed mate. And you should make a complaint if i were you... Winning again in such game isn't easy.. wherein its very unpredictable . You should not make an agreement to them.. In fact you have rights..OP have the right to ask for voiding the game instead of waiting for his luck, if the sport house offers early cashout then it's gamblers right to ask for it, with how OP stated that he's wanting to cash out if the bookmakers made the mistakes placing his bet to losing side even the game is not done then refunding or cancelling the entire bet and bringing back the money should take place.
If the bookmakers admits that the mistake is from their side then OP should get consideration of refunding the his bet.
I be happy to hear your opinion on that, I will not mention the site yet beacose it's fair site and the owner it's good man so for now I just want your opinion,
I am just confused, you have said that the sie is fair, and an owner is a good man but what you experience is quite the platform taking advantage of you as a client or customer. If they made a mistake and you've already stop betting, you shouldn't have wait for the game to finish. What happened is like, you are forced to bet to the parlay even though it's not in your own accord.
If you could provide a solid evidence that you want to withdraw/cashout but it didn't happen, you might get that cash back, since the owner for you is reputable. But if they did it on purpose, then you shouldn't trust that platform anymore.
BTW. I like your "beacose" accent.
I had parlay with big amount and in my bookie I can cash out before game start, the provider of the site made mistake and admitt of that, he put me loss bet instead of void the main problem that they can't change it only manually and support tell me only if I win the rest I will get paid, but now I can't cash out In the end my last game was lost and I know my self I probably do cash out if I could beacose it's big money, I be happy to hear your opinion on that, I will not mention the site yet beacose it's fair site and the owner it's good man so for now I just want your opinion,
Care to show us the conversation? Your statement is kinda confusing. But for the benefit of the doubt, I would say you can file a complaint and use the word of the support about them making a mistake of putting you lost bet instead of void, and let us see what will happen next.
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the provider of the site made mistake and admitt of that, he put me loss bet instead of void
@Naamandror in a different thread I had posted this as the solution, and in your case too I feel that it’ll work hence you’ll have to read the terms and conditions of the casino. Furthermore @serjent05 is right hence please post the conversation screenshots below, as it’ll help people in suggesting you a more accurate solution for your problems.
Thanks for that link, I didn't know void bets exist, but seemingly a void bet returns the initial amount so I don't see the problem.
Seeing the conversation with support would be nice and clarifying.
I had parlay with big amount and in my bookie I can cash out before game start, the provider of the site made mistake and admitt of that, he put me loss bet instead of void the main problem that they can't change it only manually and support tell me only if I win the rest I will get paid, but now I can't cash out In the end my last game was lost and I know my self I probably do cash out if I could beacose it's big money, I be happy to hear your opinion on that, I will not mention the site yet beacose it's fair site and the owner it's good man so for now I just want your opinion,
Care to show us the conversation? Your statement is kinda confusing. But for the benefit of the doubt, I would say you can file a complaint and use the word of the support about them making a mistake of putting you lost bet instead of void, and let us see what will happen next.
Quote
the provider of the site made mistake and admitt of that, he put me loss bet instead of void
@Naamandror in a different thread I had posted this as the solution, and in your case too I feel that it’ll work hence you’ll have to read the terms and conditions of the casino. Furthermore @serjent05 is right hence please post the conversation screenshots below, as it’ll help people in suggesting you a more accurate solution for your problems.
No matter how good the owner is, when it comes in treating costumers properly he failed and that sports bookie site should be red flag in this forum as what they did to you in very unlawful and unfair.
But first you should provide screenshots to make your complaints valid and legit.
But first you should provide screenshots to make your complaints valid and legit.
I didn't wait to end of the game they just say it's cant be void on the site, they say only if I win all the parlay I will get paid, it's there fault and I cant cash out beacose of that, I can prove you I want to cash out before the game that I lost started (=
why you need to play again in able to get paid? In the first place you work for it to be rewarded ..its unfair indeed mate. And you should make a complaint if i were you... Winning again in such game isn't easy.. wherein its very unpredictable . You should not make an agreement to them.. In fact you have rights..If you can and did cancelled the bet before the start of the game that is lost, you should be able to cancel it without waiting for other games to finish. The operator cannot say that they'll refund you if your other matches bet turns to be true as they have no relation to cancellation of the bet.
If the platform cannot execute your cancellation, it's their problem and they should fix it.
I didn't wait to end of the game they just say it's cant be void on the site, they say only if I win all the parlay I will get paid, it's there fault and I cant cash out beacose of that, I can prove you I want to cash out before the game that I lost started (=
why you need to play again in able to get paid? In the first place you work for it to be rewarded ..its unfair indeed mate. And you should make a complaint if i were you... Winning again in such game isn't easy.. wherein its very unpredictable . You should not make an agreement to them.. In fact you have rights.. Maybe you need to arrange your problem with the right first, so we know what you mean.
Basically one of the legs in his parlay was mistakenly graded as a loss at the same time the last leg didn't start yet giving him an option to cash out if the mistake didn't happen.This is a rare scenario, I think the best possible solution here is that the bookie should at least give you a compensation for the mistake they've done.
I am also of the opinion that if the bookie admit some error from their part they should give you at least some sort of compensation.The minimum they can do is give you back the initial amount of the money you did bet on your parlay although the last game made it a lost bet.It was the casino who initiated this by grading a bet wrong so they need to fix it if they are a reputable casino.
Maybe you need to arrange your problem with the right first, so we know what you mean.
Basically one of the legs in his parlay was mistakenly graded as a loss at the same time the last leg didn't start yet giving him an option to cash out if the mistake didn't happen.This is a rare scenario, I think the best possible solution here is that the bookie should at least give you a compensation for the mistake they've done.
In my opinion, you have encountered this situation due to a technical problem in the service you are using. For this reason, the best suggestion I can make is to contact the service you use first and try to solve the problem by talking to them. If the situation cannot be solved this way, then you can disclose this service and prevent other players from usurping their money. I am sorry for you, but as I mentioned, you have no choice but to communicate at the first stage.
Care to show us the conversation? Your statement is kinda confusing. But for the benefit of the doubt, I would say you can file a complaint and use the word of the support about them making a mistake of putting you lost bet instead of void, and let us see what will happen next.
Quote
the provider of the site made mistake and admitt of that, he put me loss bet instead of void
How can you say not the site is fair when you said they admittedly make a mistake on your bet?
And then they put more odds against you, "If you win, you will get paid" reasoning, doesn't make sense to me. I think it's better to spill the name of the casino. And you don't need to hear other opinion here, it's your word against the casino itself. And specially if it involves big amount of money as you have mentioned, it's better to tell us which casino it is.
Yes, I forgot to ask about that. He should name the casino so that everyone will be aware on it and might be cautious if ever they'll gamble there.And then they put more odds against you, "If you win, you will get paid" reasoning, doesn't make sense to me. I think it's better to spill the name of the casino. And you don't need to hear other opinion here, it's your word against the casino itself. And specially if it involves big amount of money as you have mentioned, it's better to tell us which casino it is.
I guess there's nothing wrong from him asking with that because he's looking for fair share and opinion of the community. I'm also like that whenever I'm not sure or skeptic about what I'm about to say for something that I've encountered.
I had parlay with big amount and in my bookie I can cash out before game start, the provider of the site made mistake and admitt of that, he put me loss bet instead of void the main problem that they can't change it only manually and support tell me only if I win the rest I will get paid, but now I can't cash out In the end my last game was lost and I know my self I probably do cash out if I could beacose it's big money, I be happy to hear your opinion on that, I will not mention the site yet beacose it's fair site and the owner it's good man so for now I just want your opinion,
How can you say not the site is fair when you said they admittedly make a mistake on your bet?
And then they put more odds against you, "If you win, you will get paid" reasoning, doesn't make sense to me. I think it's better to spill the name of the casino. And you don't need to hear other opinion here, it's your word against the casino itself. And specially if it involves big amount of money as you have mentioned, it's better to tell us which casino it is.
the provider of the site made mistake and admitt of that
If this is their mistake, they have to do a refund with your loss immediately.instead of void the main problem that they can't change it only manually and support tell me only if I win the rest I will get paid
How they can't change it manually? there's no need for them to change it manually IMO. If they truly feel sorry for the mistake, they can simply return your losses because of their default. There's no need for any conditions set by them because in the first place, it's their mistake. Jump to: