Topic: An old thread. May contain the frustrations of some Cryptsy users. - page 11. (Read 19552 times)
December 21, 2013, 02:37:55 PM
Answer the question about the COL Bitjohn. I filed a ticket about a buy order I put in at 11 executing at 12. Gave me a negative balance. Was told I was wrong and that was that. Now I am seeing this is an issue you are ignoring. The help desk has reports of people cancelling COL orders and getting back less than they placed down on the order. I made it very clear in my ticket what the problem was and got a response as if I was speaking in tongues at the guy. Hell, I had a deposit pending, filed ticket, then it disappeared from the help desk after a week of not being responded to. Then I refiled it and got the response that I should give them the transaction ID. There is no transaction ID on a pending deposit! Can I have some of what your staff are smoking?
December 21, 2013, 12:59:09 PM
sigh am not sure whats happening with cryptsy as well..
2013-12-21 01:29:27 2013-12-21 01:30:05 Points:0.02534000->0.00000000
The minused my points to "0"
and then credited me with 0.00002000 points instead
2013-12-21 01:29:27 2013-12-21 01:30:05 Points:0.02534000->0.00000000
The minused my points to "0"
and then credited me with 0.00002000 points instead
We tweeted a while ago that points balances would be normal after the maintenance on them. Sorry for the delay.
there is a whole lot of "were sorry"
for things that affect people greatly. you might want to do a "were sorry, heres an x" campaign at some point. right now its just "were sorry, our everything is always broken, were always working hard to fix it"
a lot less people would be upset and making posts if there were more proactive announcements in the community from cryptsy staff. why wait for someone to make a crypsty points thread when u know its coming? there has been a whole lot of flaming goin on just for this points issue. pop on and make a thread so people a) have somewhere to rage and b) are informed about why and how they should be raging, and for how long. definitely would be less negative posts overall and a place for cryptsy supporters to calm everyone down with positive comments mixed in.
I didn't realise there was a tweet about it, I just figured given the track record that it was another temporary issue that would be resolved soon, filed my 40th support ticket in 2 weeks and went back to making terrible trades.
Id be more active on the boards if I wasn't trying to help the team get to as many tickets as fast as possible. Now that more staff can handle tickets you will see more of the senior folks on the boards. More frequently.
John, what is your estimate of the amount of coins given away by Cryptsy?
There must have been an audit.
You gave me a handful, but to be honest you lost me a lot more over a couple of weeks with the lags, lost trades, lost chances to cash out, etc, etc.
I wonder if the exchange can actually cover all the balances there.
If the exchange is covered, then what can people do for Cryptsy to make it work?
You need expertise (not me, lol) because the software or hardware or both are clearly unfit for purpose. Promises of extra servers have not helped, nor the extra staff Vern claims are employed.
Why is the exchange so weak? BTC-e is a similar set up, and that usually works just fine.
December 21, 2013, 12:46:25 PM
There is a problem with trade on COL, there are sells at 11 but there are many buy offers at 12. What gives??
December 21, 2013, 12:44:04 PM
sigh am not sure whats happening with cryptsy as well..
2013-12-21 01:29:27 2013-12-21 01:30:05 Points:0.02534000->0.00000000
The minused my points to "0"
and then credited me with 0.00002000 points instead
2013-12-21 01:29:27 2013-12-21 01:30:05 Points:0.02534000->0.00000000
The minused my points to "0"
and then credited me with 0.00002000 points instead
We tweeted a while ago that points balances would be normal after the maintenance on them. Sorry for the delay.
there is a whole lot of "were sorry"
for things that affect people greatly. you might want to do a "were sorry, heres an x" campaign at some point. right now its just "were sorry, our everything is always broken, were always working hard to fix it"
a lot less people would be upset and making posts if there were more proactive announcements in the community from cryptsy staff. why wait for someone to make a crypsty points thread when u know its coming? there has been a whole lot of flaming goin on just for this points issue. pop on and make a thread so people a) have somewhere to rage and b) are informed about why and how they should be raging, and for how long. definitely would be less negative posts overall and a place for cryptsy supporters to calm everyone down with positive comments mixed in.
I didn't realise there was a tweet about it, I just figured given the track record that it was another temporary issue that would be resolved soon, filed my 40th support ticket in 2 weeks and went back to making terrible trades.
Id be more active on the boards if I wasn't trying to help the team get to as many tickets as fast as possible. Now that more staff can handle tickets you will see more of the senior folks on the boards. More frequently.
December 21, 2013, 12:42:29 PM
all accounts are locked now at cryptsy. Negative balance in cryptsy-points appear. I have a negative balance over more points than i ever owned. And my withdrawals are locked. Every day there is a new surprise with these guys.
I just want to trade a little bit. Is that too much to ask?
Batch doing the maintenance on points crashed catching back up now. We changed it so you can withdraw now regardless of that status. I just want to trade a little bit. Is that too much to ask?
December 21, 2013, 12:30:58 PM
sigh am not sure whats happening with cryptsy as well..
2013-12-21 01:29:27 2013-12-21 01:30:05 Points:0.02534000->0.00000000
The minused my points to "0"
and then credited me with 0.00002000 points instead
2013-12-21 01:29:27 2013-12-21 01:30:05 Points:0.02534000->0.00000000
The minused my points to "0"
and then credited me with 0.00002000 points instead
We tweeted a while ago that points balances would be normal after the maintenance on them. Sorry for the delay.
there is a whole lot of "were sorry"
for things that affect people greatly. you might want to do a "were sorry, heres an x" campaign at some point. right now its just "were sorry, our everything is always broken, were always working hard to fix it"
a lot less people would be upset and making posts if there were more proactive announcements in the community from cryptsy staff. why wait for someone to make a crypsty points thread when u know its coming? there has been a whole lot of flaming goin on just for this points issue. pop on and make a thread so people a) have somewhere to rage and b) are informed about why and how they should be raging, and for how long. definitely would be less negative posts overall and a place for cryptsy supporters to calm everyone down with positive comments mixed in.
I didn't realise there was a tweet about it, I just figured given the track record that it was another temporary issue that would be resolved soon, filed my 40th support ticket in 2 weeks and went back to making terrible trades.
December 21, 2013, 12:29:34 PM
Same here, negative in cryptsy points, can't withdraw. It's been 10 hours since that tweet, BitJohn, and you said it would be fixed "shortly".
December 21, 2013, 12:27:24 PM
all accounts are locked now at cryptsy. Negative balance in cryptsy-points appear. I have a negative balance over more points than i ever owned. And my withdrawals are locked. Every day there is a new surprise with these guys.
I just want to trade a little bit. Is that too much to ask?
I just want to trade a little bit. Is that too much to ask?
December 21, 2013, 12:24:48 PM
We tweeted a while ago that points balances would be normal after the maintenance on them. Sorry for the delay.
And what about the ticket delays ? When will we get a reply to them ?
*******EDIT - just noticed your reply
MEPH
December 21, 2013, 12:23:34 PM
to much crap coins at criptsy and it looks like criptsy never retire some coins
What coin would you want to remove? You can simply deselect them from trading where you do not even see them. Would you want a coin you have invested in to be removed? Number of coins is not the issue we have been having.
65000+ new users in 25 days approximately. At the current rate there will be 100,000 new users next week. The problem is sheer load we have made major investments in hardware and manpower to address this. These investments are not realized overnight shipping. installation and training are required essentially it takes time. I would start expecting to see the results of these investments in people and hardware in the very near future we have already made tremendous improvements as it stands.
Guys sorry for the delays. If you have a support issue outstanding we will get to you. New staff is able to handle more and more types of tickets which frees the experienced staff up to get to the harder ticket types.
December 21, 2013, 12:10:17 PM
sigh am not sure whats happening with cryptsy as well..
2013-12-21 01:29:27 2013-12-21 01:30:05 Points:0.02534000->0.00000000
The minused my points to "0"
and then credited me with 0.00002000 points instead
2013-12-21 01:29:27 2013-12-21 01:30:05 Points:0.02534000->0.00000000
The minused my points to "0"
and then credited me with 0.00002000 points instead
We tweeted a while ago that points balances would be normal after the maintenance on them. Sorry for the delay.
whats up with CENT?
December 21, 2013, 12:03:27 PM
sigh am not sure whats happening with cryptsy as well..
2013-12-21 01:29:27 2013-12-21 01:30:05 Points:0.02534000->0.00000000
The minused my points to "0"
and then credited me with 0.00002000 points instead
2013-12-21 01:29:27 2013-12-21 01:30:05 Points:0.02534000->0.00000000
The minused my points to "0"
and then credited me with 0.00002000 points instead
We tweeted a while ago that points balances would be normal after the maintenance on them. Sorry for the delay.
December 21, 2013, 12:02:56 PM
I bailed on Cryptsy after my first deposit of doge took 9 hours to show pending and another 9 hours to confirm. Then, the withdrawl email took 4 hours to show up, and another 3 hours to send after I confirmed. It's hard to say if someone is actually pulling some strings to screw us, or if their infrastructure simply blows harder than any of us could imagine. Either way, I'm out. With that lawsuit against them, the Fed's are gonna be sniffing Cryptsy hard anyway, so it might just be a good idea to leave them simply based on that.
Something like 90% of the Doge coin out there was cycling through the wallet. Average transactions per block was 80 we had to find a new way to handle this amount of deposit activity. We believe we figured it out.
December 21, 2013, 12:02:45 PM
sigh am not sure whats happening with cryptsy as well..
2013-12-21 01:29:27 2013-12-21 01:30:05 Points:0.02534000->0.00000000
The minused my points to "0"
and then credited me with 0.00002000 points instead
2013-12-21 01:29:27 2013-12-21 01:30:05 Points:0.02534000->0.00000000
The minused my points to "0"
and then credited me with 0.00002000 points instead
December 21, 2013, 11:52:26 AM
to much crap coins at criptsy and it looks like criptsy never retire some coins
December 21, 2013, 11:23:23 AM
I bailed on Cryptsy after my first deposit of doge took 9 hours to show pending and another 9 hours to confirm. Then, the withdrawl email took 4 hours to show up, and another 3 hours to send after I confirmed. It's hard to say if someone is actually pulling some strings to screw us, or if their infrastructure simply blows harder than any of us could imagine. Either way, I'm out. With that lawsuit against them, the Fed's are gonna be sniffing Cryptsy hard anyway, so it might just be a good idea to leave them simply based on that.
December 21, 2013, 11:03:15 AM
What is even better is now after the last messup with the so called points, I had way more, did not not touch them at all, now they got me in the negative for points. So now I have to buy .5 points in order to become positive again.
December 21, 2013, 07:41:57 AM
it is a little ridiculous the waiting time for these deposits. I have many confirmations but still takes forever. Bums me out
December 21, 2013, 07:15:52 AM
I have an idea lets release a 5 new coins each day, knowing cryptsy can't help themselves not adding them to their already unmanageable exchange, until it finally just folds and we don't have to come complain about the place anymore.
Oh yeah, I'm missing points too. I don't have a negative balance though.
Oh yeah, I'm missing points too. I don't have a negative balance though.
December 21, 2013, 07:09:34 AM
yup.slowly indeed,
660coinformations
660coinformations
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