Is anybody still on this exchange? I have 30ETH deposit pending for two months now, support completely unresponsive.
To their credit, the issue has been finally resolved. The fact that it took ages is a whole another story though.
Topic: [ANN] ANX: Your Ultimate Crypto Trading Platform (Read 41961 times)
To their credit, the issue has been finally resolved. The fact that it took ages is a whole another story though.
Is anybody still on this exchange? I have 30ETH deposit pending for two months now, support completely unresponsive.
This is an honest report of my experience with ANX PRO in Hong Kong
These guys loosely fits the title of being a legitimate business, their tactics might as well be identified as a scammer.
Deposit Fees a whopping 2.5%
Withdrawla Fees another whopping 1%
Trading fees 0.3 to 0.6%
Now these fees are published on their website so you may question why did I still use their service despite the fees?/
The difference is once you decide to buy from their exchange, you can see their prices for both Bitcoin and Ethereum being extremely
illquid, meaning they are NOT giving you the market price. They bump up their Bid price by at least 5 %- 20% above market and sell
it to their clients. What they are effectively doing is being a market maker, if you are into trading stocks, you know market makers give you the WORST
possible price. Their business model is basically them buying Bitcoins from the current market price or lower then bump up the price, break the Bitcoin into many fractions
each at escalating prices giving the illusion of supply or liquidity then turn around and scam their clients.
You be better off paying 5% by purchasing with your credit card to avoid ALL id checks or use the US Gemini EXCHANGE where they charge ZERO FEES.
If you are in Hong Kong use these competitors that offer zero to low fees:
https://www.tidebit.com/
https://gatecoin.com/
These guys loosely fits the title of being a legitimate business, their tactics might as well be identified as a scammer.
Deposit Fees a whopping 2.5%
Withdrawla Fees another whopping 1%
Trading fees 0.3 to 0.6%
Now these fees are published on their website so you may question why did I still use their service despite the fees?/
The difference is once you decide to buy from their exchange, you can see their prices for both Bitcoin and Ethereum being extremely
illquid, meaning they are NOT giving you the market price. They bump up their Bid price by at least 5 %- 20% above market and sell
it to their clients. What they are effectively doing is being a market maker, if you are into trading stocks, you know market makers give you the WORST
possible price. Their business model is basically them buying Bitcoins from the current market price or lower then bump up the price, break the Bitcoin into many fractions
each at escalating prices giving the illusion of supply or liquidity then turn around and scam their clients.
You be better off paying 5% by purchasing with your credit card to avoid ALL id checks or use the US Gemini EXCHANGE where they charge ZERO FEES.
If you are in Hong Kong use these competitors that offer zero to low fees:
https://www.tidebit.com/
https://gatecoin.com/
Is their debit card reliable or should we stay away?
ANX Support said, "We would charge USD 100 (or equivalent) for company verification"
US$100 seems like a lot and the fee is not listed anywhere on the site. I've never done KYC for a company though.
.......
US$100 seems like a lot and the fee is not listed anywhere on the site. I've never done KYC for a company though.
.......
Is it only me that are having deposit problem with ANXPRO ?
I have no problems with my SEPA Euro deposit.
Is it only me that are having deposit problem with ANXPRO ? I have sent several emails that are still unreplied, finally yesterday they confirmed that they got the money and that they'll be deposited into my account today. And now they have changed their mind and telling me they are speaking with the bank.
Here's a part of my email conversation. Yesterday they confirmed they would deposit the money today, and today they are telling me that they are communicating with the bank. It has been one almost one week since my bank confirmed that they got the money.
I am going to file a police report today. Anyone that has been scammed that want to join me ?
...........................................
Hi XXX,
Our payment team and the bank are communicating regarding to the issue. We are very sorry that the transfer would not be completed today. Just to clarify that we are not in a bad financial situation
We surely will inform you once it is done.
Sincere apologies for the issue caused.
Queena
Customer Support Team
FEB 16, 2016 | 11:29AM HKT
XXX replied:
Hi Queena
I see rumours on the internet that you are in bad economic situation and you're going to close. My clients are upset and are going to do a police report on me.
Please let me know when I can get my money deposited in my account. I have to file a police report if I don't get my money today.
Thanks
-----Original Message-----
From: [email protected]
Sent: Mon, 15 Feb 2016 08:09:15 +0000
To: XXX
Subject: Re: FW: Wire transfer
FEB 16, 2016 | 10:27AM HKT
XXX replied:
Hello Queena
When is it you'll deposit the money in my account ?
Thanks
-----Original Message-----
From: [email protected]
Sent: Mon, 15 Feb 2016 08:09:15 +0000
To: XXX
Subject: Re: FW: Wire transfer
FEB 15, 2016 | 04:08PM HKT
Queena replied:
Hi XXX,
We are terribly sorry about the delay and totally understand your frustration. The deposit is however, confirmed with payment team, unable to processed today. Once it is completed, our payment team will notify you.
Sincere apologies for the delay caused.
Queena
Customer Support Team
Here's a part of my email conversation. Yesterday they confirmed they would deposit the money today, and today they are telling me that they are communicating with the bank. It has been one almost one week since my bank confirmed that they got the money.
I am going to file a police report today. Anyone that has been scammed that want to join me ?
...........................................
Hi XXX,
Our payment team and the bank are communicating regarding to the issue. We are very sorry that the transfer would not be completed today. Just to clarify that we are not in a bad financial situation
We surely will inform you once it is done.
Sincere apologies for the issue caused.
Queena
Customer Support Team
FEB 16, 2016 | 11:29AM HKT
XXX replied:
Hi Queena
I see rumours on the internet that you are in bad economic situation and you're going to close. My clients are upset and are going to do a police report on me.
Please let me know when I can get my money deposited in my account. I have to file a police report if I don't get my money today.
Thanks
-----Original Message-----
From: [email protected]
Sent: Mon, 15 Feb 2016 08:09:15 +0000
To: XXX
Subject: Re: FW: Wire transfer
FEB 16, 2016 | 10:27AM HKT
XXX replied:
Hello Queena
When is it you'll deposit the money in my account ?
Thanks
-----Original Message-----
From: [email protected]
Sent: Mon, 15 Feb 2016 08:09:15 +0000
To: XXX
Subject: Re: FW: Wire transfer
FEB 15, 2016 | 04:08PM HKT
Queena replied:
Hi XXX,
We are terribly sorry about the delay and totally understand your frustration. The deposit is however, confirmed with payment team, unable to processed today. Once it is completed, our payment team will notify you.
Sincere apologies for the delay caused.
Queena
Customer Support Team
@ all anx users:
you should check your 2FA. My was deactivated for some reasons. I had to activate it again.
you should check your 2FA. My was deactivated for some reasons. I had to activate it again.
ANX, are there deposit problems ?
Emails to support are unanswered?!
Emails to support are unanswered?!
Hi there,
I've got my premium card some time ago, ordering and shipping worked really well. The card arrived some days later with express shipping!
The card top-up works fast and flawless too. Paying with it (MasterCard) also works really good.
BUT: They write that there is no "Card Load Fee". Maybe that's true, but the top-up exchange rate is always exactly 3% under the average USD exchange rate. And I'm not even talking about the ANXBTC EUR rate on bitcoinity that is also 1% above the Kraken rate. So combined with the bad MasterCard rates the fee for using that card is 3-5%. Well, at least that looks like a solid business model for ANX and MasterCard (or Sura Global).
I've got my premium card some time ago, ordering and shipping worked really well. The card arrived some days later with express shipping!
The card top-up works fast and flawless too. Paying with it (MasterCard) also works really good.
BUT: They write that there is no "Card Load Fee". Maybe that's true, but the top-up exchange rate is always exactly 3% under the average USD exchange rate. And I'm not even talking about the ANXBTC EUR rate on bitcoinity that is also 1% above the Kraken rate. So combined with the bad MasterCard rates the fee for using that card is 3-5%. Well, at least that looks like a solid business model for ANX and MasterCard (or Sura Global).
I came here to explain exactly that. I don't have a debit card but saw the hidden fees. At this exact moment, rates are:
Bitstamp BTC price is @ BID 331.65 - ASK 331.95
ANXBTC BTC price is @ SELL (how much they pay for your BTC) 324.00 - BUY (how much YOU pay to buy BTC from them) 354.88
The only service they offer that I would consider is the debit card. You put BTC for free, convert to USD @ 3% exchange rate fee and spend online. Useful when you cannot buy stuff cheaper directly with bitcoins.
Any ETA on Online Account Management for ANX Plus and Premium debit cards?
It has been showing as "coming soon" for several months now.
It has been showing as "coming soon" for several months now.
ANXBTC are a bunch of liars. They also claim to have a phone support, which they don't.
Still waiting for Online Account Management for ANX Plus and Premium debit cards...
I got them now. Thanks.
Is anyone from Team Anxpro here ? I transferred money 3 days ago and still I don't see them in my account. I also sent email but didn't get any reply yet.
Please reply.
Please reply.
Well, its the only site, where i can find ANX.
What does this say about ANX then?
What does this say about ANX then?
Yes. But in fact bitcoincharts itself is not trustworthy as it depends on voluntarily feed and request from exchanges. They would admit regardless of risk and reputation of the feeder
@Serpens
I understand their system, but if you look @ bitcoincharts.com for example they have their total volume in every currency, which is very misleading.
I understand their system, but if you look @ bitcoincharts.com for example they have their total volume in every currency, which is very misleading.
@Serpens
I understand their system, but if you look @ bitcoincharts.com for example they have their total volume in every currency, which is very misleading.
BTW: Have you send any cash to them recently? I am very cautious with them.
yes it is misleading.I understand their system, but if you look @ bitcoincharts.com for example they have their total volume in every currency, which is very misleading.
BTW: Have you send any cash to them recently? I am very cautious with them.
my last deposit was several months ago, so I don't know the situation. Obviously they don't have forum support anymore...
But I got a reply from their normal support, that I can use API version 3, a websocket API, which has no limits.
So currently I plan to use anx more and do deposits again.
@Serpens
I understand their system, but if you look @ bitcoincharts.com for example they have their total volume in every currency, which is very misleading.
BTW: Have you send any cash to them recently? I am very cautious with them.
I understand their system, but if you look @ bitcoincharts.com for example they have their total volume in every currency, which is very misleading.
BTW: Have you send any cash to them recently? I am very cautious with them.
Is there something I'm missing or are the trading fees on ANX really absurdly high compared to any other btc exchange?
they planed to introduce a fee system based on volume, but they did not realise it. Instead they told me, if you have a volume higher than 100btc/month, you can contact them to reduce fee. Quote
TRADING FEE
You will be charged 0.6% on orders that are filled immediately (i.e. taker) regardless of whether they are submitted as limit or market order.
You will be charged 0.3% on limit orders that are resting (i.e. maker) in the market prior to being filled.
You will be charged 0.6% on orders that are filled immediately (i.e. taker) regardless of whether they are submitted as limit or market order.
You will be charged 0.3% on limit orders that are resting (i.e. maker) in the market prior to being filled.
Is there something I'm missing or are the trading fees on ANX really absurdly high compared to any other btc exchange?
Quote
TRADING FEE
You will be charged 0.6% on orders that are filled immediately (i.e. taker) regardless of whether they are submitted as limit or market order.
You will be charged 0.3% on limit orders that are resting (i.e. maker) in the market prior to being filled.
You will be charged 0.6% on orders that are filled immediately (i.e. taker) regardless of whether they are submitted as limit or market order.
You will be charged 0.3% on limit orders that are resting (i.e. maker) in the market prior to being filled.
is there still anx support in this thread?
If so:
could you increase the API Limits? I mean the limit of 50 orders placement per hour. This is really really low.
Is there a way to increase this? Maybe for fully veryfied members?
If so:
could you increase the API Limits? I mean the limit of 50 orders placement per hour. This is really really low.
Is there a way to increase this? Maybe for fully veryfied members?
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