Thanks for the reply. I did submit a ticket after posting to this thread. Ticket went in at 11:20am PST. Outage was first noticed at my end at 11:05am PST. Ticket wasn't answered till 12:45pm PST. By that time it had returned. Person who answered the ticket says the site wasn't ever offline. Fair enough but I had tested it from three different locations prior to reaching out for support. I'm pointing at him and he's pointing at me.
The reason I wanted to post to this thread is I didn't feel like I was in control of telling whether the site was offline because of something on your end or something on my end. Due to the way you have your ddos protection setup the end user is unable to tell if the domain is online or not. I thought it might be a good discussion to have documented for other site users. Since the site was offline I wasn't able to find the link to your support portal right away. A few googles later I did find the zendesk link though. I think everyone is also a little hyper sensitive right now with regards to customer service. A lot of sites are telling us to send an email to support@ or submit a ticket but those tickets are left for hours or days on end without reply. People get frantic. We are still waiting for a real exchange to step up and handle customer service properly. Like actual staff responsible for watching the ticketing queue 24 hours a day.
In the google old days I used to just ping the ip of the webserver see if its still up or not. I realize that isn't quite possible anymore with dynamically scaling piece of web infrastructure. Perhaps though you could have a dns record, secondary webserver (for news only), or some sort of method for us the user to know that you guys are all green lights.
Nothing is more frustrating then seeing an issue, reaching out for support, and having support say, "It wasn't us". Specially when they are working on things like tuning DDOS protection's. I always ask after an outage what's changed and in this case I hadn't changed anything.
Now as for the error of "TOO_MANY_ORDERS_WITHIN_24H". It does appear you are saying that you have limits on these types of things. I implore you to
publish these limits. I don't disagree with having them but they have to be available to us traders so that we can create our strategies taking them into account. Due to that error I was unable to execute my re-buy trades. So basically all my sells triggered and then I was unable to replace my new buys onto the order book. By the time the counter had rolled and I was actually able to place my orders prices had returned to a level out of my re-buy range so I was stuck holding the knife. I'm still finding the errors are also completely lost on smaller screens where you can't see the whole site without scrolling vertically. I put the order on the book it didn't take. Tried again it didn't take. Tried a third time. Remembered about the errors only displaying at the very top of the screen, scrolled up and there they were. I guess this is why Cryptsy has them display in the bottom left corner of the browser to ensure they get seen. Speaking of Cryptsy I love their feature where if you want to buy coins with the remaining balance you have in your wallet you just click the wallet value and it auto calculates how many coins you could buy at that level with the amount of available leverage in your wallet. Try to do this right now on bittrex. Its calculator city time. That would be a neat feature to support. Oh and while I'm ranting how about attempting to copy and paste a value from your buy and sell tables. Its nearly impossible (on a mac: in chrome) to actually copy that field for setting your order value. I'm not sure if its just how your tables are done but trying to copy and paste that value is next to impossible. At other exchanges you can simply click the value and it will fill the order book but this is still pretty cumbersome at bittrex.
TL;DR: When asking for support, create a ticket at
https://bittrex.zendesk.com/ or send an email to
[email protected]. Don't comment in this thread.
Requests: Systems status page external to the bittrex.com domain, Publish trading limits so we can contour our strategies to them, make our wallet balance clickable so we can spend the rest of a balance filling an order without needing a Ti83 calculator, and make asks and buys easier to copy and paste.
Thanks 