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Topic: [ANN] Bittrex - Next generation exchange (btc/ltc/eac/ppc/rdd/ftc/and more) - page 49. (Read 168071 times)

hero member
Activity: 1064
Merit: 505


Had there been users here in the forum can verify us that their account was once block and have enhanced their verification which resulted to being unlocked? I haven't seen anyone announcing their account was approved after submitting documents, was there?

There is another thread with a lot of tickets and like half of them are verified so yes, some users are getting verified and can withdraw their money. It's harder if you are disabled though.
sr. member
Activity: 1190
Merit: 255


Had there been users here in the forum can verify us that their account was once block and have enhanced their verification which resulted to being unlocked? I haven't seen anyone announcing their account was approved after submitting documents, was there?
legendary
Activity: 1764
Merit: 1012
At least they are telling that they are trying to make things better.

It was dead silence back then.

But their excuse is bullshit i must add.

They should have reached out about 40 days ago.... and they still giving a WEAK ASS excuse! 


When every other crypto business is handling the "influx of new people" AND being open with their customers by making post and statements, and fixing their own issues....... these guys refused to say anything for HOW LONG and STILL have the BS excuse...

I agree with you and not defending them also.

They are getting millions of fees and giving the shittiest service to customers.

I am saying at least they started to tell something.
sr. member
Activity: 1190
Merit: 255

After submitting everything I still got this message "NO PUBLIC RECORD MATCH" when I login after a week. Are we losing our funds already or this exchange really turned just like how MT.Gox did?

Sure this exchange weren't losing money but why are they doing all these?
newbie
Activity: 42
Merit: 0
At least they are telling that they are trying to make things better.

It was dead silence back then.

But their excuse is bullshit i must add.

They should have reached out about 40 days ago.... and they still giving a WEAK ASS excuse! 


When every other crypto business is handling the "influx of new people" AND being open with their customers by making post and statements, and fixing their own issues....... these guys refused to say anything for HOW LONG and STILL have the BS excuse...
newbie
Activity: 6
Merit: 0
I also get message from support like this:
Your account is under review and we will contact you when the review is completed. Please do not open duplicate tickets, as this will not lead to a faster resolution.

Best Regards,

But that's all and i have enchanted account. it still disabled.
legendary
Activity: 1764
Merit: 1012
At least they are telling that they are trying to make things better.

It was dead silence back then.

But their excuse is bullshit i must add.
newbie
Activity: 42
Merit: 0
I received this a bit ago

Quote
Ryan (Bittrex Support)
Dec 14, 01:06 PST

Dear XXXXXX XXXXXXXXXXXX,

On behalf of Bittrex I would like to apologize that your support ticket has not yet been resolved. I understand it is frustrating to have an account issue. I want to assure you personally that everyone on my team is working hard to solve this problem.

Due to an unprecedented amount of growth we are experiencing a longer than normal wait time resolving customer requests. I apologize greatly for this extended wait and would like to inform you that we are addressing this issue as quickly possible.

We are actively training new personnel and streamlining our processes to better handle the increased demand. Specifically, in the next week, Bittrex will be more than doubling our current support staff to handle the growth. The hiring of support agents will continue until we can provide the support our customers expect.

What can you do to help expedite a response from us?

• Duplicate tickets often slow down our agents and their ability to assist our customers. If you submitted two or more tickets for the same issue we kindly ask that you close the newer tickets, leaving your oldest ticket open.

• Using the proper form when submitting a support request is very important. Oftentimes the wrong form can lead to a wrong response and unfortunate delays in solving your tickets.

• If your issue has already been solved, please login to https://support.bittrex.com and delete any duplicate or outstanding tickets. Doing so will greatly enhance our ability to assist other customers.

We understand that waiting can be frustrating and we appreciate your patience and understanding while we scale our support team to handle the increased
demand.

My sincerest apologies,

Ryan Hentz
Director of Support
full member
Activity: 471
Merit: 105
Why is synereo amp wallet in maintenance half of the times Huh
newbie
Activity: 76
Merit: 0

AND DID YOU DO THE ENHANCED VERIFICATION YET OR NOT?
[/quote]

Oh, thank you very much for sharing. I'm so grateful

I also no sleep for 4 days, I have been waited more than 1 month.  I try to read everything at any forums to look for the same problem,  that's almost my savings put in there.
I left myself in keeping calm down. I still try to believe them. Because i thought, many peoples are stuck with their account like me.
I get problem with THE ENHANCED VERIFICATION, it don't accept me. I wrote the letter to them, then i already get to mark it as solved.
But, now  still verification problem.

I'm Asian person.

legendary
Activity: 1526
Merit: 1002
Waves | 3PHMaGNeTJfqFfD4xuctgKdoxLX188QM8na
Your application for an enhanced account has been approved

DAILY WITHDRAWAL LIMIT 0 BTC


- still no answer to my ticket
- now my limit went from 100BTC to 0.025BTC to 0 BTC
- my funds are locked, as a high volume trader with enhanced verification

Support is non existent, nothing, no response, not even a message what is happening and why it is happening.

Is that how you treat your customers?


You people can all congratulate me!

Today it's exactly one month ago since I lost access to my funds!

Support is still silent.

BE WARNED!
newbie
Activity: 237
Merit: 0


I had a 'Legacy' type account on Bittrex (more than 18 months old) which effectively had a limitless daily withdrawal limit.
I never had any withdrawal problems in the past and used to deposit and withdraw substantial amounts of btc without
any hassles. Recently I deposited btc to trade alts and when i tried to withdraw i discovered that my account type had been
changed from 'Legacy' to 'New' and that i now had a ZERO (0) withdrawal limit! Note that at the time I made these crypto
deposits (over the last couple of months) there was NO WARNING whatsover that my account type had been changed to New
and that I now had ZERO withdrawal capability! (Due to the outcry about this disgusting deceitful behaviour I see
Bittrex NOW has a warning once logged in that says you cannot withdraw anything due to being 'unverified'... TOO LATE
 to put that notice up now!! It should have been put up there the second they changed my withdrawal limit to zero and
my account type to New so that i could back then decide for myself whether i still wanted to deposit funds knowing i
would then need to give up my privacy and get 'verified'.  These scumbags took that choice away from me and are
now holding my funds hostage to extort me for my personal information!

This is totally unacceptable and is nothing short of entrapment and plain theft.

I figured i'd do Basic Verification but this did not work - no surprises there after researching the problem and found that
NOBODY is getting it right to complete Basic Authentication anymore... so Basic Authentication is a joke! in fact it's just
a trap that Bittrex has laid out in which they use the info you input into Basic Verification against you after they purposefully
 fail it and then coerce you into doing Advanced Verification ... and then if there is ANY mismatch between the info you
entered in Basic compared to Advanced then you are screwed and it can take months (if you're lucky) to get Bittrex Support
 to manually verify you. Note that there is no option to review your Basic verification info or update it afterwards ... this
is by design to trap you into a position whereby you upload all your docs for Advanced verification but get this failed anyway
due to some mismatch (no matter how trivial) so still no withdrawal ability even although you have uploaded more than
enough personal info to allow identity theft. Do you trust Bittrex with your personal ID documents when this is how they operate??

I refuse to give in to this extortion by Bittrex and am not prepared to do Advanced Verification due to the shady way they
went about entrapping me (no warning) into depositing crypto all the while changing my account type and withdrawal limits
 to zero stealthily without my knowledge! This is the lowest of low i have ever encountered - not even Poloniex pulled this kind of devious sh1t!
I opened a Support ticket regarding this but get no response.

i'll be joining the class action against Bittrex for sure due to their unacceptable shady behaviour and their use of my
deposited funds to extort all my personal ID info from me against my will!

If there are any decent human beings left then please give me my coins back


And it happened like i predicted it will happen somewhere

Bittrex ‘Leaks’ User Passports In Support Emails, Says Russian Telegram Channel

https://cointelegraph.com/news/bittrex-leaks-user-passports-in-support-emails-says-russian-telegram-channel

If you know your documents got leaked please send me a PM



Wondering why they didn't make an official statement regarding leak documents on telegram?
That's a big deal and their only reaction is going into hiding. Their  poor social skills and support  are a disaster.
Especially keeping coins hostage without warning. Changing terms on weekly basis. What's next Bittrex?





Dude totally with you,  I did not want to press that green button for enhanced verification after I put my correct license info in and was told I didn't match public records, my life long address ?!?!  I wrote jumio and asked if there was a problem with bittrex and could I directly have jumio verify me ... they said they could not because they work only with the company's who contract them bla bla bla , so I thanked the guy and asked it he could possibly comment to me if I did enhanced verification and was told that I didn't pass ... without telling me he basicly told me , that he couldn't tell me anything because bittrex hasn't told him anything about me ... I believe this meant they are not doing basic verifications , so you have to go enhanced ... scan your id so its really clear & take a selfie with the best handset you or any friend has , then maybe talk to a accountant if that's an issue .... honestly wish I didn't have to give all that info and I might consider letting a few k go rather than have to do it,  but that was not an option this time


Oh wait edit , is you a troll just bashing bittrex ?? Because your talking class action atbthe same time you're talking about not being ready to give your info and you're quoting a story about passports that MIND YOU no news agencies are even 're reporting on ... also saw a statement from bittrex on that whole thing where they admitted the mix up and have offered the effected FEW individuals credit watch protection for 2 years ..... PEOPLE  don't forget that old saying " don't let a good disaster get wasted or whatever " there is a war on between exchanges for our business and at the same time a lot of new not so sharp traders out there so do your own math .... and guy , get your coins or go to court you're still showing your ID either way ... I'm done with bct for a while,  going car shopping Smiley
newbie
Activity: 42
Merit: 0
Well yeah, everyone is right to be angry and concerned.  i feel this is like poloniex a little while back.  they got their shit together, but it took MONTHS.  In that time, everyone went over to bittrex....maybe people will all switch to cryptopia or something and then they'll get swamped and take months to reply to support tickets....

Ive already had to start over while waiting on bittrex....  I moved to Binance
legendary
Activity: 2294
Merit: 1182
Now the money is free, and so the people will be
Well yeah, everyone is right to be angry and concerned.  i feel this is like poloniex a little while back.  they got their shit together, but it took MONTHS.  In that time, everyone went over to bittrex....maybe people will all switch to cryptopia or something and then they'll get swamped and take months to reply to support tickets....
newbie
Activity: 42
Merit: 0
Is Bittrex still f'ing up?

Is water still wet....


Smiley Smiley

STILL waiting.... 
full member
Activity: 378
Merit: 107
BCH Wallet: 1PmR3k4cA4YVy7r7RVgYdSjnon2A1aJSLk
Is Bittrex still f'ing up?
member
Activity: 322
Merit: 49
Hi.. How long it takes to solve the support ticket in bittrex..

I have a withdrawal issue.. Everything is fine..
The address + transaction ID.. But the money did not appear in Blockchain..

How is it possible..
legendary
Activity: 1764
Merit: 1012
You can send your money there, trade anything you want (pay fees for it of course) but you can't withdraw your money again.

I can give that service too Cheesy
newbie
Activity: 5
Merit: 0
Hey everybody. Bittrex has said that anybody who has multiple tickets open should log into their support account and delete all but your first ticket. If they are really trying to f*** everybody sending lots of tickets is neither going to bother them or help you. If they are trying to process all of these tickets manually clearing out the useless ones will help speed it up...

And how to delete a ticket?  You can only mark it as solved.

I'm curious with your ideal, because i already get to mark it as solved.

I'm still still have o BTC withdraw per day.

What does this mean? Please give me some advices

It means Bittrex is keeping all you're money illegally.
You can complain to ic3.gov
newbie
Activity: 2
Merit: 0
This shit service!@!!!!! i wait about a week to verify my acoount, try all in the world to contact with you, twitter forum , here.... you just ignore. i try to create new account and try to verify it, and int was succesful for 10 mins. after i contackt support via 2FA trick they ignore to  verifi and i ask just restart my verification process and they do it.when i do this shit with verification in main account put a ticket on 2 account to delete it and they again ignores me... and disable my main account and now i must again wait about months.. weeks..., why i can delete my account by my hands , why all thing like this in bittrex. i hate this scam service !! give back my money!!! if i can type on russian here you can read many another words...

 #695441 ticket to enable
 #687677 ticket to delete account
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