DeltaNine and our team are on good relations and we will sort this out if it becomes a major problem in the future.
That totally sucks, I've made some pretty simple mistakes in a hurry on exchanges and can relate to human error. Actually in really life I sometime even lose money because I am not as careful as I should be. If you can gather the transaction details maybe I can help ease their pain a little bit
A better way to have address this might have gone a little like this...
"Please make sure you are careful and are sending your coins to the corrects address. In case you haven't noticed CannabisCoin and CannaCoin have similar names and if you are careless you could make a mistake and send your transaction to the wrong address resulting in losing control of your coins." You could also advise, as bittex does, "Please verify your withdrawal address. We cannot refund an incorrect withdrawal."
So I think we can put this matter to rest unless this "glitch" is more than just human error...