Looking for support from others in the DMD community.
Are there others with lost coins due to Cryptsy's lack of interest in fixing their DMD wallet issue? I attempted a withdrawal (to stake) of 2200+ DMD from Cryptsy on 06-29-2014. At the time of the withdrawal, these were worth approximately .77 BTC, although I realize it is worth considerably less now. These coins were taken from my Cryptsy wallet and basically disappeared. I opened a support ticket with Cryptsy and was given generic "we are aware of the issue and are working on it" responses for the first few weeks. Although I respond to the ticket asking for updates on a weekly basis, Cryptsy has stopped responding and I have heard nothing from them for three weeks. Since Cryptsy recently added USD, and are a US based company, this gives them responsibility to their customers as a financial institution. Their lack of concern for their customers, and, indeed, the fact that they do not even feel the need to respond to queries from customers they have stolen funds from is disturbing. This is no way for a company in the financial sector to act.
I have opened a complaint with the Del Rey Beach (Cryptsy headquarter location) Better Business Bureau. The complaint number is # 90267759. The address for the BBB there is
http://seflorida.app.bbb.org/search?complaint=Y. I invite all others in a similar situation to also open a complaint to light a fire under Cryptsy's butt to do something about this. The more complaints made, the more pressure on Cryptsy to act.
I understand that most of the recent talk has been about how to get away from Cryptsy, but those of us with funds held indefinitely by Cryptsy have no choice but to wait until they finally decide to do something about it. No other business that handles customers money would be allowed to act this way, and it is time that Cryptsy learned that they can't either.
Any support would be appreciated. With enough support from the community, we can finally get a resolution to this fiasco.
