Topic: [ANN] FACTOM - Introducing Honesty to Record-Keeping - page 39. (Read 2115896 times)

My Factom transaction has been pending for 12+ hours, what do I do?

I have Enterprise Wallet, and it is working fine. To bootstrap factomd, I downloaded the blockchain from CryptoChainer.com

You explained how to work around the problem, which was good and I thank you for that. But I wanted to see if I could fix the problem. This is because I've seen lots of other questions much like mine and nobody ever got an answer. Anyway, I wondered if I could get factomd to be happy if I gave it an empty text file in the path named 'factomd.conf'. It worked! The Control Panel at http://LocalHost:8090 says I'm now 100% synced on both pass 1 and pass 2.

Factomd is for running a local node, u need the enterprise wallet aswel https://docs.factom.com/#install-enterprise-wallet

Its easier to just use the factom live node, no need for factomd and syncing will only take a few hours
https://docs.factom.com/#run-enterprise-wallet-online

When I try to start factomd.exe on Windows 10 I get an error which says:
    "Reading from 'C:\users\[user]/.factom/m2/factomd.conf'
    Cannot open custom config file.
    Starting with default settings.
    open C:\users\[user]/.factom/m2/factomd.conf: The system cannot find the file specified."

Then it repeats the same exact thing, over and over and over.

How do I fix this?

Thanks,
Steve

PS  I've searched the entire PC and there is no file called factomd.conf .

Yess, finally I got my 50 tokens as well today. After a week!

Me too, June 12th withdrawal from polo didn't show up until today.

I just did another withdrawal from Polo, and it went through in like 15 minutes. I want off of Polo.

I received my today too!

Just want to point out that I made a withdrawal from poloniex june the 12th that was confirmed but never seen in blockchain or my wallet. I received my withdrawal today after the maintenance so I think this might have resolved something? Just want to check if the maintenance helped others aswell.

Jun 17, 2017
Monitoring
Resolved - The Factom Network is back online after a maintenance period in which we deployed a significant bugfix that was causing network stalls.

We will continue to keep a close eye on the system to ensure it remains stable.
Jun 17, 22:42 UTC
Identified - We have identified a fix for our persisting network issues and are rolling out an update.

We value your patience - please subscribe to our status page for real-time updates.
Jun 17, 19:41 UTC
Monitoring - The Factom Network is online. If you are running a Factom Node, your node will resume syncing without any action required on your end. Factoid transactions are operational (wallet and transfers are operational). you may see intermittent issues with some data entries, we are still investigating this.
Jun 17, 04:48 UTC


http://status.factom.com/

This seems not only related to the factom network but also to the exchanges api's, even when its up and running some withdraws are not going through, paul said that the factom blockchain is different then all other blockchains and that they are working with the exchanges to get the deposit and withdraw issues fixed.

U need to install factomd and run it before opening the enterprise wallet, or u can use the live node which is much easier and faster https://docs.factom.com/#run-enterprise-wallet-online

Wow that twitter account is going crazy with people having all sorts of problems.. pff just withdraw some btc gonna try again tommorow to withdraw some more factoids. Yeah they have big problems for sure hope I will get my funds out of there in time.. Meanwhile factom network isnt helping I can understand exodus still is waiting for factom to get his network stable cause it simply isnt. Hopefully you are right and where not seeying the beginning of a new gox but seems to me polo took security way more serious that gox did after their first hack. Time will tell hopefully before that my missing factoids have returned

Yes, I absolutely understand. Maybe join the slack: http://factom-slack.herokuapp.com/

(Ah, I just see that you are on there - if you type in "withdrawal" in the search-field - you are not alone)

And like I said: Some months ago I also had problems and a few others I know.

My mtgox-comparison was not meant as if they would hold back funds. Until now I don't believe that. Thought is more: It's safe to say that Polo doesn't work well lately (check this: https://twitter.com/search?f=tweets&vertical=default&q=poloniex%20withdrawal&src=typd )

....and that raises concerns about security in general in my opinion. And their support is really bad. I believe that they work but  if they don't have the resources to solve all problems in 24-48 hours there should be at least guys who reply on messages and give infos.

But true is also: Factom is obviously not easy to handle for other services. Exodus also didn't include it yet while that was planned since early this year.

Thank you for your extended reply. I waited to long to get my factoids out of polo simply because I was unformiliar with paper wallets and didnt wanted to use the enterprise wallet since it cant be encrypted. So when I finally found out how paper wallets work (it was really simple..) and remebered I could check the blockexplorer if my funds arrived in my wallet I started to withdraw funds from polo. Only shortly after factom rised and the amount in $ grew so its taking a long time to withdraw all my factoids from polo. Ive been at it every day and was trying to increase my withdraw limit in which I resently succeeded but now I found out that a lot of my transactions wherent send to the blockchain.

I dont want to use polo again or not for big amounts but still hoping to get my funds of it largest part is still on it. Hoping its the first senerio you discribe would be a dissaster if the would turn in the next gox and will trigger a bear market for sure afterwards. Exchanges are terrible and its time for decentralised exchanges to take the upper hand.

btw transactions are not send to the blockchain again just tried it out with 1 factoid this is getting real troublesome and frustrating since they obviously dont respond to these requests

The scary part is that I dont control my factom and have so much faiht in it that I certainly dont want to lose more then half of my stack.. lets hope the network will proces transactions soon so I can withdraw yet another bunch of coins from there and wait for tommorrow ..

It's safe to say that Factom is not totally stable yet but I believe that Polo has own issues. Some months ago I also had problems with a withdrawal and others as well. It simply wasn't processed and after writing to support it took about one week or so to resolve that issue. But that was in march.

Some weeks ago it was the other way around and that was definitely not a Factom-problem: I deposited a small amount on Polo and all went well. Then I sent more right after and it didn't show up on my account (the transfer on the blockchain was done). Again I messaged support but got no reply for 12 days and never got reply.

What I did, and now it becomes a bit crazy: I sent a tiny amount to Polo just to test if it goes through - and: this small deposit (about 0.1 FCT or so) also didn't show up but it was as if it pushed my previous deposit through. Instantly that showed up (the one I waited for and waited to get a reply from Support). And that happened several times now - a deposit doesn't go through, but the next one kind of pushes it from "endless pending" (or not even showing up at all) to "confirmed/available".

That said: Polo has problems. Best scenarios is that they are simply overwhelmed, that the tech is overwhelmed and the support-staff of course.  Bad scenario is that it's simply a bad site and that they are not able to handle their service and that would be a problem if we think about security in general. Even worst: If there is something so wrong that they might become the next MtGox or whatever - already hacked but nobody nows about it.

For now I believe that it's the first scenario: The increase of users is obvious and it's really a sharp rise. And that it's a technical problem is also obvious - my own experience is proof for me. That support can't handle it is also obvious. But in general I'm carefully with poloniex.


In your situation it's most likely similar: The withdrawals were not processed but in difference to my "push-through-deposits" you can't do much more than writing to support. But I'm sure that your funds are not lost.

great thanks but still need an invite to get access to factom's slack. can you help?

My mistake, here is it:

https://factomfoundation.slack.com

Well I have another missing 1200 factoids. it it summing up way to large numbers now. I checked the site before withdrawing from polo it said network was runnign and everthing was fine but it was never send to the blockchain again. Today I read there where again some problems with the network. I'm a huge fan of factom but this is getting real troublesome for me I want to withdraw my coins from the exchange but lots of them are just in limbo gone for the moment and as we all know polo dont respond so this getting a big problem for me. There seems there is now way to be sure if I send my factom to my paper wallet that they will arrive safely.

total of 7 missing withdrawals now so its really atarting to worry me now..

[/quote]

Here it is:


http://community.factomfoundation.com/
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ty, i've tried clicking that link about 10 times and get 'invalid custom domain' error. are you sure that's the right web address?

Here it is:

https://factomfoundation.slack.com