I would prefer to confirm that my exchange from GOLD to ETH yesterday (a few hours ago) was done within a short waiting time, just a few minutes, maybe around 5 minutes. The site is back and the smoothly exchange process is back too.
To be honest, this is my first time I have my own experience on charged storage fees of my GOLD tokens. That is not too bad (as some people complained in the past).
I hope you are all staying safe and have your smooth exchanges on Gold marketplace. In the meantime, I am patiently waiting for more announcements on new products which have been under developed.
Topic: [ANN] GOLD - First 100% Liquid Stablecoin Backed by Gold - page 50. (Read 31537 times)
Dear taufik123,
In this case, the problem was not in the BTC transaction queues, but on our side. Technical specialists fixed this problem with BTC transactions, but the same problem with ETH appeared. Now they fixing it. Our marketplace, like any exchange, sometimes experience technical problems. This is a normal process. The main thing is that the GOLD token is a stablecoin and it cannot fall 1.5-2 times in 10 hours, like bitcoin.
Regards,
Support Team @ Digital Gold
https://gold.storage
Thank you for the detailed explanation. While using the DIGITAL GOLD Marketplace platform, only this time I experienced a late payment. Thank you to the technical specialists who have fixed this problem.In this case, the problem was not in the BTC transaction queues, but on our side. Technical specialists fixed this problem with BTC transactions, but the same problem with ETH appeared. Now they fixing it. Our marketplace, like any exchange, sometimes experience technical problems. This is a normal process. The main thing is that the GOLD token is a stablecoin and it cannot fall 1.5-2 times in 10 hours, like bitcoin.
Regards,
Support Team @ Digital Gold
https://gold.storage
Hopefully DIGITAL GOLD continues to grow.
Something goes wrong again.
I think working remotely could be the one the reason why their site is experiencing technical problems but I'm sure everything will be fix dur the knowledge level of the project teams but i think it will be better if the team also use this medium to include the support for BTC "bc1" wallet address. 
Something goes wrong again. Yesterday, I can not swap my GOLD to neither BTC nor ETH because the marketplace did not create a receiving address on it, then I can not send my GOLD tokens to such receiving address.
Today, a new issue pops up when I check the marketplace minutes ago, the dashboard for exchange rates temporarily is broken, with the message "No rates". Please check it.
Today, a new issue pops up when I check the marketplace minutes ago, the dashboard for exchange rates temporarily is broken, with the message "No rates". Please check it.
I think the Website server have at time a problem, when i go to Website i receive the message
Quote
502 Bad Gateway
so we will wait that the team fix the issue. regards
Dear buchi-88,
Yes we have some website issues. We will fix them soon.
Regards,
Support Team @ Digital Gold
https://gold.storage
Something goes wrong again. Yesterday, I can not swap my GOLD to neither BTC nor ETH because the marketplace did not create a receiving address on it, then I can not send my GOLD tokens to such receiving address.
Today, a new issue pops up when I check the marketplace minutes ago, the dashboard for exchange rates temporarily is broken, with the message "No rates". Please check it.
Today, a new issue pops up when I check the marketplace minutes ago, the dashboard for exchange rates temporarily is broken, with the message "No rates". Please check it.
I think the Website server have at time a problem, when i go to Website i receive the message
Quote
502 Bad Gateway
so we will wait that the team fix the issue. regards
Something goes wrong again. Yesterday, I can not swap my GOLD to neither BTC nor ETH because the marketplace did not create a receiving address on it, then I can not send my GOLD tokens to such receiving address.
Today, a new issue pops up when I check the marketplace minutes ago, the dashboard for exchange rates temporarily is broken, with the message "No rates". Please check it.
Today, a new issue pops up when I check the marketplace minutes ago, the dashboard for exchange rates temporarily is broken, with the message "No rates". Please check it.
my transaction is now complete. everything is okay again. BTC have arrived 2 hours ago . maybe your transaction is now ready too
My transaction was completed about 10 hours ago. The transaction you made may be normal and not too many queues of BTC transactions are delayed in the market. The BTC transaction that I made was completed within 12 hours because of the many transaction queues. at the moment without it is normal againDear taufik123,
In this case, the problem was not in the BTC transaction queues, but on our side. Technical specialists fixed this problem with BTC transactions, but the same problem with ETH appeared. Now they fixing it. Our marketplace, like any exchange, sometimes experience technical problems. This is a normal process. The main thing is that the GOLD token is a stablecoin and it cannot fall 1.5-2 times in 10 hours, like bitcoin.
Regards,
Support Team @ Digital Gold
https://gold.storage
my transaction is now complete. everything is okay again. BTC have arrived 2 hours ago . maybe your transaction is now ready too
My transaction was completed about 10 hours ago. The transaction you made may be normal and not too many queues of BTC transactions are delayed in the market. The BTC transaction that I made was completed within 12 hours because of the many transaction queues. at the moment without it is normal again 
I tried to exchange GOLD to BTC but the transaction was still not sent.
I just found out if the BTC payment transaction is still in a long queue.
But when I choose to do CANCEL ORDER, will the GOLD Token be sent back to the first address?
I want to try to make a second transaction using ETH payments.
I just found out if the BTC payment transaction is still in a long queue.
But when I choose to do CANCEL ORDER, will the GOLD Token be sent back to the first address?
I want to try to make a second transaction using ETH payments.
my transaction is now complete. everything is okay again. BTC have arrived 2 hours ago . maybe your transaction is now ready too
I guess there are something not work properly on GOLD marketplace. I tried to swap my GOLD tokens to ETH, and created 3 orders (I created multiple orders because they failed to load receiving addresses on GOLD marketplace). For all three orders I tried, all of them failed to created those addresses even I tried to wait for 5 minutes for each order. It is my first time I experience the problem on GOLD marketplace (continuously loading).
Please check it.
Please check it.
Dear tbct_mt2,
Yes. Thank you for your attentiveness. Now we have some issues with ETH transactions. We are working on resolving this.
Regards,
Support Team @ Digital Gold
https://gold.storage
I guess there are something not work properly on GOLD marketplace. I tried to swap my GOLD tokens to ETH, and created 3 orders (I created multiple orders because they failed to load receiving addresses on GOLD marketplace). For all three orders I tried, all of them failed to created those addresses even I tried to wait for 5 minutes for each order. It is my first time I experience the problem on GOLD marketplace (continuously loading).
Please check it.
Please check it.
I dont think there's a need for them to integrate USDT since they also offer stablecoin which is even better than USDT and with my findings it only BTC payment that currently have problem it will be better if people choose ETH which they later swap to BTC through myether wallet or an exchange.
The usecase for USDT is GOLD is a stable one but it has not yet been listed on too many exchanges. In turn, people have to convert their GOLD to ETH if they want to move their funds to exchanges to trade. ETH, itself is not a stable altcoin. Having USDT is good, and if it is not good, it does not bring anything bad to the GOLD marketplace, in my opinion.If there are not many technical issues or requirements to integrate USDT on GOLD marketplace, I expect to see it later.
Dear Ayobami99,
The btc payment queue is a little bit big now. We trying to make it faster to complete all market orders.
Regards,
Support Team @ Digital Gold
https://gold.storage
With the network condition of Bitcoin, I think it is a good time for GOLD team to think of the future appearance and integration of USDT on Gold marketplace. You can integrate USDT in 2 gates, on OMNI layer, and on ERC20. To have faster transaction speed and cheaper transaction fees for USDT orders, the second one - ERC20, is better.The btc payment queue is a little bit big now. We trying to make it faster to complete all market orders.
Regards,
Support Team @ Digital Gold
https://gold.storage
Many exchanges (Binance, ie.) has 3 gates for USDT: OMNI, ERC20, and TRC20.
I tried to exchange GOLD to BTC but the transaction was still not sent.
I just found out if the BTC payment transaction is still in a long queue.
But when I choose to do CANCEL ORDER, will the GOLD Token be sent back to the first address?
I want to try to make a second transaction using ETH payments.
I just found out if the BTC payment transaction is still in a long queue.
But when I choose to do CANCEL ORDER, will the GOLD Token be sent back to the first address?
I want to try to make a second transaction using ETH payments.
Dear taufik123,
You should not cancel your order.
We are currently experiencing temporary issues with BTC transactions on the marketplace. We are working on resolving this. Once it is resolved, the pending BTC transaction will arrive to your wallet, or either you will be refunded with GOLD tokens.
Regards,
Support Team @ Digital Gold
https://gold.storage
I tried to exchange GOLD to BTC but the transaction was still not sent.
I just found out if the BTC payment transaction is still in a long queue.
But when I choose to do CANCEL ORDER, will the GOLD Token be sent back to the first address?
I want to try to make a second transaction using ETH payments.
I just found out if the BTC payment transaction is still in a long queue.
But when I choose to do CANCEL ORDER, will the GOLD Token be sent back to the first address?
I want to try to make a second transaction using ETH payments.
Dear Ayobami99,
The btc payment queue is a little bit big now. We trying to make it faster to complete all market orders.
Regards,
Support Team @ Digital Gold
https://gold.storage
With the network condition of Bitcoin, I think it is a good time for GOLD team to think of the future appearance and integration of USDT on Gold marketplace. You can integrate USDT in 2 gates, on OMNI layer, and on ERC20. To have faster transaction speed and cheaper transaction fees for USDT orders, the second one - ERC20, is better.The btc payment queue is a little bit big now. We trying to make it faster to complete all market orders.
Regards,
Support Team @ Digital Gold
https://gold.storage
Many exchanges (Binance, ie.) has 3 gates for USDT: OMNI, ERC20, and TRC20.
I guess transactions are on queve today.... Can you check order #1487 too. Been waiting 5hours now
Dear Ayobami99,
The btc payment queue is a little bit big now. We trying to make it faster to complete all market orders.
Regards,
Support Team @ Digital Gold
https://gold.storage
I like the fact that we can also cash in our GOLD stable coins for real gold.
You can't.
I guess transactions are on queve today.... Can you check order #1487 too. Been waiting 5hours now
If there was no mail, then it will be enough to know the time of payment and the transferred amount.
Users who make transactions actually know their receiving address so it is enough to trace their transactions on the database of GOLD marketplace. Besides what you mention, time of payment and the amount of transfer. Three components are enough to give users good supports.Nevertheless, for newbie users, they might get mad because of their lack of experience so having emails, etc. will help them stay calm and don't get mad too easily.
With that been said, if theres a bit delay in transaction confirmation after certain amount of Gold token is sent for ETH/BTC the Gold stable coin team gave the user some hours of for token delivery while they instant send the ETH/BTC or Gold vice-versa to the wallet address provided by the user. However, i believe the exchange order number should also be enough.
Dear posi,
Today were some troubles with the eth network. The time to deliver GOLD tokens was around 10-15 minutes. But all transactions were paid today.
Regards,
Support Team @ Digital Gold
https://gold.storage
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