Going forward, anyone who has a legitimate claim that loss has been caused by withdrawal delay due to our fault can send the proof either to my email address [email protected] or WeChat and get a compensation no less than the loss. The money will be paid using my personal fund, as the company doesn't have such policy for the time being. I just want to show people that we do care about fairness.
thx so much eric for understanding ... this issue is being sorted out as i'm typing this out & i'm being compensated.
like i mentioned earlier, it's not a matter of big or small amount, it;s fairness & transparency. good job eric !
i hope haobtc can/will find a solution to this matter not eric paying from his personal funds. have to be fair to everyone.
looking fwd to further improvements.