Topic: [ANN] LeaseRig.net Rent & Hire Scrypt(Jane/Nfactor)/SHA3/SHA256/X11 HashPower! - page 46. (Read 125835 times)

Wanting 100mh at 0.015/mh/24 if ready in next 1 hour.

Miavator... I think you need to decide what type of service you are offering. Are you a open market where renters and rig owners get together, or are you a middleman where you control the interaction? The original concept with leaserig was the open market where the renter and rig owner interact on their own and conduct business.

If you are going to insert yourself into every transaction, it seems to me that you are going to have to rework the user experience of the site. If you are in the middle of every transaction, then there is really no need for rig owners to connect directly with the customer, to offer better (or worse) customer service of their own, or to build a brand or a reputation.

Other services offer different business models that take service completely out of the hands of the rig owner. The service operator becomes the provider, and the rig owners are not even involved in the transaction... they just provide hash power as a commodity, at market price. I'm not saying I like that model, just brining it up as the other side of the spectrum.

If you are there in every transaction, then we have to satisfy you AND the renter. That is a combination of the two models and could cause frustration for rig owners, and maybe renters too. That could compel people to examine their options and look elsewhere.

I can't modify my rig description, it's a temporary issue?I update it and it remains blank.

Thank you!

We get involved in less than 1% of transactions.  The only reason for any involvement was a rash of communications issues from a small number of providers which have since been resolved.   Most of it was the expected vacations, emergencies etc.  So neither support or I are posting from the rented and down report any longer we are now responding via email to providers when multiple tickets are opened.

Overall providers do a fantastic job of running their own business through leaserig.   We have no intention of getting involved beyond working with providers and customers when support tickets are put in.      The majority of support tickets regarding downtime claims are redirected to the providers with no action needed on our part.   IE supports first reply to a downed rig ticket or refund request is to direct them to the providers feedback page and contact information which resolves a large majority of tickets.

I agree with you that we should remain un-involved so long as customers can feel safe working with providers.   Once the onsite feedback engine is complete there will be very little reason for any third party involvement.

All of the above also goes to one of the bigger planned features of customized provider portals so you can remove the leaserig brand and insert your own.  An API would be nice so users like gsupp (http://scryptery.com/) can rent out rigs directly from their own website using the leaserig API.   This is a ways off.   The customization of the provider admin panels are more near term.  This would give providers a much better ability to control their own business.  I know dev will kill me for saying it but something like miaviator.leaserig.net or leaserig.net/miaviator with my own unicorn branded portal for customers (*same for any other provider)