[ANN] Lykke - Trade Bitcoin, Ethereum, FX and Digital Assets - page 23.

NBSBot

newbie

Activity: 2

Merit: 0

Quote from: NBSBot on January 06, 2018, 07:53:06 AM

Ive sent BTC to my trading wallet.I can see this transaction in the history and the status is confirm, but my balance is still empty. It was 2 days ago and couple hours before lykke got down. I wrote to the support and they just sent me this massage :
"To deposit BTC to your trading
multisignature wallet, please use the following address:....."
Lol ty. like it was my fault.
I know couple people with the same problem. Now I afraid that it was not a temporary mistake.
https://ibb.co/cs79zw

Support just answerd me

Quote

Thank you for your patience. Upon reviewing your account I may see that your cash in operation was completed successfully, you may see the details for your transaction in the link below:

https://blockchainexplorer.lykke.com/transaction/c0d374028c8a5a866346ebf8dc81789b9ecce5fa0bbc6c6edd996755c58f6c00

Thank you for your time and your attention.

Kind regards,
Kevin

And i was waiting 3 days for this answer.
I suppose that they did not look at screenshot of my wallet, or they cannot calculate
https://savepice.ru/full/2018/1/7/4e4ae5d0f1705dfe26b16167151d2555-full.jpg.html

mtnsaa

legendary

Activity: 1568

Merit: 1000

Lykke Changes Ethereum Trading to Centralized
Lykke Exchange has successfully changed the operational mode to centralized for ethereum trading wallets. The seamless transition took place on January, 3. Ethereum funds stored in users’ multisignature trading wallets were transferred to a centralized hotwallet. The change does not affect Lykke Wallet UX, the trading process in the app remains the same.

https://www.lykke.com/company/news/eth-centralized

mtnsaa

legendary

Activity: 1568

Merit: 1000

Quote from: NBSBot on January 06, 2018, 07:53:06 AM

Ive sent BTC to my trading wallet.I can see this transaction in the history and the status is confirm, but my balance is still empty. It was 2 days ago and couple hours before lykke got down. I wrote to the support and they just sent me this massage :
"To deposit BTC to your trading
multisignature wallet, please use the following address:....."
Lol ty. like it was my fault.
I know couple people with the same problem. Now I afraid that it was not a temporary mistake.

I've received a PM from you but it says "The last posting from your IP was less than 360 seconds ago. Please try again later. The thing you were trying to post was saved as a draft. This limit decreases substantially as your account becomes more established"

Please post your ticket number here as you have a newbie account and the forum is trying to prevent spam.

mtnsaa

legendary

Activity: 1568

Merit: 1000

Quote from: NBSBot on January 06, 2018, 07:53:06 AM

Ive sent BTC to my trading wallet.I can see this transaction in the history and the status is confirm, but my balance is still empty. It was 2 days ago and couple hours before lykke got down. I wrote to the support and they just sent me this massage :
"To deposit BTC to your trading
multisignature wallet, please use the following address:....."
Lol ty. like it was my fault.
I know couple people with the same problem. Now I afraid that it was not a temporary mistake.

I'm not aware of any BTC issues besides the ones inherent to it (slow confirmations, etc), can you please send me your ticket number by PM and I'll inquire further? Thanks!

mtnsaa

legendary

Activity: 1568

Merit: 1000

Quote from: kawacaki on January 05, 2018, 01:16:10 PM

I bought some btc with euro.. the euro is still showing but unavailable. The btc isn't showing at all. What's up with lykke?

Hey kawacaki, it should be resolved soon, thanks for the patience.

"After the extraordinary maintenance caused by an external factor (cpu vulnerability & MS Azure maintenance), we have a queue of pending card deposits & around 1500 ETH transactions. Our dev team is working on it. ETA: by the end of the day CET. We apologize for the inconveniences."

https://twitter.com/LykkeCity/status/949596160611749889

NBSBot

newbie

Activity: 2

Merit: 0

Ive sent BTC to my trading wallet.I can see this transaction in the history and the status is confirm, but my balance is still empty. It was 2 days ago and couple hours before lykke got down. I wrote to the support and they just sent me this massage :
"To deposit BTC to your trading
multisignature wallet, please use the following address:....."
Lol ty. like it was my fault.
I know couple people with the same problem. Now I afraid that it was not a temporary mistake.
https://ibb.co/cs79zw

kawacaki

sr. member

Activity: 448

Merit: 251

I bought some btc with euro.. the euro is still showing but unavailable. The btc isn't showing at all. What's up with lykke?

mtnsaa

legendary

Activity: 1568

Merit: 1000

System Recovery Report & Update
Migration is finished, Lykke Exchange is functional. A few things still need to be “polished”. Expect some temporary issues for the next upcoming hours while it all goes back to normal.

https://www.lykke.com/company/news/status-200180105

mtnsaa

legendary

Activity: 1568

Merit: 1000

Quote from: tempus on January 05, 2018, 06:32:51 AM

Quote from: ncc on January 05, 2018, 03:41:28 AM

does anybody know how long the maintance will take? i have a lot of open orders and i need to cash out, so now i am waiting two days and there is no information how long it will take to finish the maintanance. for me this is not the way i am pleased to operate on an platform. it has to be clear what is happening when

The unfortunate situation is that Lykke has no control about it - it's about the Intel-Problem and Microsoft Azure. Latest tweet:

The #CPUvulnerability is industry-wide and hence, not #Lykke-specific.
The current maintenance is unplanned, as we were first instructed by MS #Azure on Jan 4. Our devs are implementing a solution suitable for our architecture: we are migrating our system. http://www.datacenterdynamics.com/content-tracks/security-risk/intel-amd-and-arm-respond-to-chip-security-flaws-as-more-details-on-meltdown-and-spectre-revealed/99537.article

https://twitter.com/lykke/status/949227173000437761

As tempus mentioned the issue is strictly related to MS Azure which is in direct contact with Lykke and many other clients as it needs to update their platform/service because of recent Intel vulnerabilities. They already tried to do so a few times but still have minor setbacks so Lykke developers have started system migration to a new empty environment. It's expected most app functions to be available by the end of the day.

I'll keep the thread posted but you can follow all other social media channels at Twitter, Reddit, Telegram & Slack.

NickCrypto

full member

Activity: 266

Merit: 101

Lykke realtime data on web; working with Chrome, Firefox, and Safari
https://bitscreener.com/coins/lykke/real_time

tempus

legendary

Activity: 1960

Merit: 1128

Quote from: ncc on January 05, 2018, 03:41:28 AM

does anybody know how long the maintance will take? i have a lot of open orders and i need to cash out, so now i am waiting two days and there is no information how long it will take to finish the maintanance. for me this is not the way i am pleased to operate on an platform. it has to be clear what is happening when

The unfortunate situation is that Lykke has no control about it - it's about the Intel-Problem and Microsoft Azure. Latest tweet:

The #CPUvulnerability is industry-wide and hence, not #Lykke-specific.
The current maintenance is unplanned, as we were first instructed by MS #Azure on Jan 4. Our devs are implementing a solution suitable for our architecture: we are migrating our system. http://www.datacenterdynamics.com/content-tracks/security-risk/intel-amd-and-arm-respond-to-chip-security-flaws-as-more-details-on-meltdown-and-spectre-revealed/99537.article

https://twitter.com/lykke/status/949227173000437761

ncc

newbie

Activity: 13

Merit: 0

does anybody know how long the maintance will take? i have a lot of open orders and i need to cash out, so now i am waiting two days and there is no information how long it will take to finish the maintanance. for me this is not the way i am pleased to operate on an platform. it has to be clear what is happening when

yyz13857180757

full member

Activity: 406

Merit: 100

The volume of Lykke doesn't seem to be very large. This will limit the increase of the SH price of the coin. The system is also being maintained recently, so we can only see what action is behind the development team.

mtnsaa

legendary

Activity: 1568

Merit: 1000

Quote from: Etherisk on January 02, 2018, 07:46:05 PM

Quote from: mtnsaa on December 28, 2017, 02:05:21 PM

Quote from: Etherisk on December 28, 2017, 04:41:26 AM

Hello. I'm sorry to be that guy that creates an account and his first post is a complaint but I need help.

It's been almost 8 days since I bought $900 in ETH on Lykke. I've used lykke since june and this is the first time this happens. However, the 'support' I've received has been zero. 2 or 3 days after placing a ticket, I got a response indicating 'the team is working on a solution', yet nothing happens.

Tried calling them but no one "was available".

I need an answer here, why are you stopping me from getting my own money? I don't get it.

The order went through. You got my USD. I can't withdraw.and by the way, it's lost 100 USD in value since then.

Please help me out with this.

Please DM your ticket number and I'll inquiry about the status, there are some issues with ETH settlement/smart contract functionality, most have been solved by now but until Ethereum implementation moves to the centralized model I'm afraid some isolated issues could happen from time to time.

Hello mtnsaa, thanks for providing a way of contacting support.

I'm waiting for my purchases since December 21st.

Ticket numbers are:
(32468) & (33125)

Please help me out with this.

*sent a DM but got no response.

Hi, sorry for the delay, your issue was escalated to the dev team, there are a few users with the same issue. Hopefully it will be solved soon with the migration to a centralized model of Ethereum smart contract implementation. Bitcoin already did and I haven't heard of any issues as of now.

Etherisk

newbie

Activity: 2

Merit: 0

Quote from: mtnsaa on December 28, 2017, 02:05:21 PM

Quote from: Etherisk on December 28, 2017, 04:41:26 AM

Hello. I'm sorry to be that guy that creates an account and his first post is a complaint but I need help.

It's been almost 8 days since I bought $900 in ETH on Lykke. I've used lykke since june and this is the first time this happens. However, the 'support' I've received has been zero. 2 or 3 days after placing a ticket, I got a response indicating 'the team is working on a solution', yet nothing happens.

Tried calling them but no one "was available".

I need an answer here, why are you stopping me from getting my own money? I don't get it.

The order went through. You got my USD. I can't withdraw.and by the way, it's lost 100 USD in value since then.

Please help me out with this.

Please DM your ticket number and I'll inquiry about the status, there are some issues with ETH settlement/smart contract functionality, most have been solved by now but until Ethereum implementation moves to the centralized model I'm afraid some isolated issues could happen from time to time.

Hello mtnsaa, thanks for providing a way of contacting support.

I'm waiting for my purchases since December 21st.

Ticket numbers are:
(32468) & (33125)

Please help me out with this.

*sent a DM but got no response.

sylph93

hero member

Activity: 546

Merit: 500

Quote from: zaphold on January 01, 2018, 09:34:08 AM

Quote from: sylph93 on January 01, 2018, 06:35:15 AM

Hi, i bought ETH with USD about 65$ 5 hours ago. The transaction has not been settled so far.
How long does it take? This kind of experience is not good at all. Sad

These things happen and it's no Lykke's fault. It all depends on how busy the network is at the moment and some people have to wait for more than 24 hours. So unless you made the mistake of sending your ether straight to an exchanger that doesn't accept smart contracts, you'll get it just fine. Otherwise you'll have to contact the exchanger's support and ask them to manually recover your funds.

Ok. I will waiting. Does Lykke use Bitcoin Blockchain to settle colored coin transaction? Huh

zaphold

newbie

Activity: 12

Merit: 0

Quote from: sylph93 on January 01, 2018, 06:35:15 AM

Hi, i bought ETH with USD about 65$ 5 hours ago. The transaction has not been settled so far.
How long does it take? This kind of experience is not good at all. Sad

These things happen and it's no Lykke's fault. It all depends on how busy the network is at the moment and some people have to wait for more than 24 hours. So unless you made the mistake of sending your ether straight to an exchanger that doesn't accept smart contracts, you'll get it just fine. Otherwise you'll have to contact the exchanger's support and ask them to manually recover your funds.

zaphold

newbie

Activity: 12

Merit: 0

Quote from: d0tcould on January 01, 2018, 07:02:21 AM

Hi all. As I’m new to this I’d just like to clarify and make sure I don’t have this all wrong..
With the change to centralized mode, am I still able to buy usd/vouchers with my credit card and then trade usd for btc like in the past but I won’t be able to send it to exchanges or other external bitcoin addresses outside of lykke anymore?

If I click cancel at the login prompt can I still change to the centralized mode at a later date?

Thanks!

Not exactly. If you click cancel, Bitcoin trading option will no longer be available to you. You will be able to transfer the Bitcoin you already have to an external wallet and that's that. If you accept the new agreement then you will be able to trade normally like you always have.

They're planning to change back to decentralized in the future but for the time being, they can't continue to stay that way because of the huge fees they had to pay for Bitcoin transactions.

d0tcould

newbie

Activity: 8

Merit: 0

Hi all. As I’m new to this I’d just like to clarify and make sure I don’t have this all wrong..
With the change to centralized mode, am I still able to buy usd/vouchers with my credit card and then trade usd for btc like in the past but I won’t be able to send it to exchanges or other external bitcoin addresses outside of lykke anymore?

If I click cancel at the login prompt can I still change to the centralized mode at a later date?

Thanks!

sylph93

hero member

Activity: 546

Merit: 500

Hi, i bought ETH with USD about 65$ 5 hours ago. The transaction has not been settled so far.
How long does it take? This kind of experience is not good at all. Sad

Topic: [ANN] Lykke - Trade Bitcoin, Ethereum, FX and Digital Assets - page 23. (Read 144625 times)