However, legit buy orders on dex, that were filled post their snapshot (which occurred within hrs of their co-worker dumping on everyone) was excluded from the swap.
This is indeed completely not understandable. If they minted so many tokens, including the amount they minted to compensate to the part of the community which caught the coin dumped on Kucoin prior to announcement, why on Earth they could not reimburse a comparatively small remaining amount to the holders of coins bought on DEX after announcement. Or.. was that amount big? I doubt that, as they told "bruno" has dumped all the minted coins (I didn't take the time to check this in explorer myself, as this project is no of my main focus).
People are not tied to their screens, and completely legit holders could have had orders left at exchanges (especially dex) and executed automatically without any user participation. There are people who check rarely, people who are on vacation, people who are just busy. Giving an announcement and assuming everyone should have read it in 24 hours, is unprofessional.
By reimbursing those coins, they could have made the air much more clear, avoiding unnecessary additional drama and unhappy community members.
Saying that, @Islapdonkey , did you contact developers directly? Posting here may not be the best option to attract their attention.