Some time ago i used this service.
I was interested in the option "Stealth Pool" on this site, I used the service for the intended purpose, the amount is certainly large for me >30,000 USD, given that the fee for this operation is from 4 percent.
I completed the order and after some time received my payment minus 4-5%
percent of my amount, but I went to the blockchain explorer and returned a few transactions up to establish the source of payment, there was no limit to my wondering, my deposit transaction from the withdraw transaction was a chain of 5 transactions, in fact, mixer paid me 100% of my funds back that I deposited to them.
After I contacted the support service in an impudent manner, they completely returned 4% of my costs to me back, but before that they asked me to delete a message from this thread where I indicated only that the support does not respond 12 hours to my ticket.
From their words they say there was a failure, I do not believe in their words.
I WANT SIMPLY TO WARN USERS THAT THIS SERVICE HAS A RESERVE OF MAXIMUM 1-2 BTC, I DO NOT RECOMMEND USING IT. They will simply deceive and scammed when they receive an amount greater than mine, $30,000 is not enough for them.
In confirmation of my words, I will provide a user with a good reputation in this forum a letter of guarantee. Only he must confirm that the letter is correct, and the connection between deposit and payment of 100%, do not publishing my addresses and other information.
Caution with such services. good luck.
This user overreacted and lost patience because he didn't get an answer to his support ticket after 12 hours. For such cases we write in every support ticket that a response can take up to 48 hours. We ask everyone who has problems or questions to be patient, because we take every ticket seriously. Such actions tend to be negative for both sides.
As in the past, we settle every problem that comes from our side. Our clients who trust us, also those with much higher volume, know that we don't put a lot of time into this project to scam people. Our IT team has told us that at that time there was server maintenance, as there is right now. That's why we activate our Maintenance Wallet for a short period of time, because maintenance never takes long. We have only received one ticket from him in this regard, no other cases are known to us. In case of technical questions, we recommend everyone to send us an e-mail our contact us via the chat option and our support team will forward it to the IT department to guide you to the best solution.