Topic: [ANN]ePay.info, Micropayments and Faucets, Faucetbox alternative [0%Fee] - page 49. (Read 61324 times)

Hi Felicitia

Your both your tickets ( #18689 ,#19268) are  already answered.

My last one was answered

 Hi,
Thank you for contacting ePay.info support.
Also sorry for late reply.
Did you checked with Yannik?
Please send us Yannik answer to us too.

If you have any other questions, please feel free to contact us again and we will be happy to further assist you.

Richard
ePay Support

What a load of old rubbish, they know how to drag it out.

lol no reacon to my Tickes they only closed both ticked both done nothink
@ at this time is only Funny not more your Service !!


no regards !

Just seen this, thanks felicita

#19621

iam waiting now since about >2month
for a about 90 000 Satoshi Send me 100 000 Satoshi to my account and is ok will stop using epay in future.

ticket ids:
#18689
#19268


kind regards

Due to a crash the webhost server short period of  downtime early in the morning of July 4th .

Please accept our apologies for any inconvenience caused during 5 month ago.
We are working hard to fix the problems.We're under pressure for many problems like DDOS attack, Bitcoin Network issue, also couple fixing bugs.
Right now Our engineers have resolved an issue with one of the database servers.
All servers are up and running now.

We amin to respond all tickets please give us more time.

Racey and Felicita: please send me your TID, I promise to you remind our customer service to reply you on 24h


Kind regards
James
ePay.info Customer Service Team

Support answers, not a solution

Hi, So please ask your question correctly.
If your balance send it from Yannik Faucet and didn't showed on your transaction, it's the faucet owner problem so we're not the owner of the Yannik Faucet.
If you have any other questions, please feel free to contact us again and we will be happy to further assist you.
Richard ePay Support.

Bad support on tickets, very much agreed here.

Edit to add:

Hi Thank you for your report. We're already sent your report faucet owner. If you have any other questions, please feel free to contact us again and we will be happy to further assist you.  Richard ePay Support

never seen support that is so slow !!!!
And never seen a Support that is soooo BAD !!!!!!!!!!!!!

i have a ticket from 2016/05/03 19:21 and its not solved yet !!
a ticket befor was solved after 2 month !!!!!!!!!!!!
Members of my Faucet reportet me that tickets from them are not answered since 3 months !
and i belive them becorse my Tickets are not answered since 3 months !!!
I Dont know how epay whats to have users but not in that way !!!!

my second ticket was opened 3 weeks ago no response !!!
2016/06/17 11:21


also they Contactet me that a user(Racy) reportet them that he not got 25 000 Satoshi but they never answer my other questions ??!!!
come on you contact me for reports but you dont answer my Tickets since months now


no regards bad service !!!

epay.info does not want to return my money. Sorry for my bad english. I am faucet owner but now have my own little project and do not have time for my faucet on epay. I decided close the faucet but on account still had 0.02132888 BTC. Of course I wanted them withdrawal, but have not found how to do it. Write to support did not want to, because They answered on my ticket to add my faucet to rotator 17 days. I decided to go the other way, created another one faucet. For the test first set reward to 100 satoshi and them 200, then sent all the money in my account on epay.info. All went well and just have to wait for payout.http://picsee.net/upload/2016-06-27/6385c8cd6787.PNG
But on next day something went wrong. When I tried to log into my account always get this:http://picsee.net/upload/2016-06-27/b01a1ccba0ef.PNG At first I thought that I was banned, because Satoshi on my epay account i did not collect, I used it to make sure my faucet is working, at once came the transaction 0.02132888 BTC of course bot mistakenly thought I abuse. I think, I will write to support and explain the whole situation to them and all will be well, but all is not as easy as I thought, a long time can not be contacted with the support, ticket always lost, then found this: http://picsee.net/upload/2016-06-27/590cc45c17c1.PNG
After some time I have been able to contact support, they said that they had problems with the server and that I will get the money on the next day. Of course I did not get any money and support ignored me : http://picsee.net/upload/2016-06-27/3b916a6e24b8.PNG
Be careful when you use epay.info, because if epay server fall again and your balance lost, you will not receive anything.

Regarding latest Payout:

Hi,

Please accept our apologies for any inconvenience caused by the issue and for the withdrawal.

We already start sending all payments directly to your wallets.
If you see a message “Transaction Not found” in the transaction status which means that we already sent your balance through the Bitcoin network and waiting for peer and conformation.
You need to be patient you will receive your balance soon. It then listens on all its other connections to check that the transaction has been broadcast successfully.
If your transaction will never propagate across the Bitcoin network and the recipient will not receive which mean’s propagation through the Bitcoin network was unsuccessful.

After that please contact us again.


Kind regards
James
ePay.info Customer Service Team

Regarding latest Payout:

Hello,

We are waiting for confirmation on balances to send the payouts.

According to this ( https://blockchain.info/unconfirmed-transactions ) at the time of sending this post there are about 13,000 transactions in the network waiting for confirmation.

Thank you for you patient as this is out of our hands.


ePay.info

Hello Felicita,

Sorry for inconvenience caused.
Your case was special, the main problem was you couldn't proof us that was your account.

1- You didn't secured your account before.
2- As you know your email was changed

Please follow these instructions to able keep your account secure on ePay.info

If you're getting an error that reads, "Invalid email address," ePay.info does not recognize your email address as a valid email address. The email address you entered on our registration page may be invalid.

Users have a strong and reasonable expectation of privacy and security when using ePay.info services. We believe that the trust placed in us by our users requires us to make sure that their information is safe.

At ePay.info, we take account security very seriously. To protect your account, we strongly recommend following the steps below regularly, especially if you notice changes to your account that you didn’t make.

If you think your account has been compromised, reset your password immediately.
1-   Email verification is a security measure in which the email address associated to your ePay.info account is authenticated. This will ensure that you are able to recover forgotten passwords and usernames with ease. Additionally, unauthorized changes to your email address and password can be prevented.

2-   Account Protection, make sure that your email address is correct. This is where your conformation email will be sent.

3-   An email will be sent to the email address you have specified. This email will provide you with a link to complete the conformation process.

4-   Be sure to check your spam folder before requesting for another token.

5-   Congratulations! You have verified your email.

6-   Easy and secure recovery of forgotten passwords and usernames




Kind regards
James
ePay.info Customer Service Team

after 1 month really thank you for solving my problem -.-

Hello Felicita,

I checked your problem has been solved.



Kind regards
James
ePay.info Customer Service Team

Please your support dont understand me -.-


as you see here
http://www.xup.in/dl,15039749/epay.png
183oNChXwiUv9jhfqSi9RsuXLus2e9BT5Z
this is my hotwalled adres witch ePay gave me.
now i claimed some satoshis to this adress and some other secured it with a passowrd -.-

PLEASE its now about 1 Month my Problem can some one of ePay solve this or i must think epay is unless -.-
i also see on my website stats i`am allow faucetbox,xapo and epay payouts and not much are using epay i now why !!!!!!

kind regards

Hi Amzee75,

We are happy to know that you are glad with our service.
Thank you for taking the time to provide us with your valuable feedback.  We strive to provide our clients and patients with excellent care and we take your comments to heart.
We appreciate your time and valuable feedback in helping us make epay.info Network better!

As always, we appreciate your confidence and trust in us.



Kind regards
Lucinda
ePay.info Customer Service Team

Hi Creepland,

Our system automatically detecting your faucet based on two factors 1- Pop-up ads  2- Average of your rewards.
If you think your faucet in wrong list please ticket us, your request will be investigating by our team.

Kind regards
Lucinda
ePay.info Customer Service Team

Hi Felicita,

Your right sorry for late answer. ( but your case was special)
Please check your account now.
We already replied your ticket.

Regards
Emma
ePay.info Customer Service Team

its a so nice site .cash out pay on time.no pannding cash out.i join it before some weeks.its pay on time