Hi guys.
Last week, I was banned from the trollbox for a day because of a penis joke (my fault, I know).
The next day I logged in to find my account frozen. I contacted support, and they're claiming that there was 'attempts to compromise my account/email(?)'
Support says I must complete level 3 verification in order to unlock my account. I fail to see the logic behind how handing my address, social security info, drivers license, etc. is proof I'M the owner of this account, when Poloniex does not have any information about me to cross-check this with.
I received another email from support in response to ^:
There have been some recent attempts to access your account and fraudulent claim of ownership, we absolutely cannot unfreeze the account until we have confidence all have been done to protect the customer money.
If your account were compromised you would not have the means to find out on your own until the money was gone.
I was never kicked out of my Poloniex account. Why would someone 'fraudently claim ownership' of my account if I was able to (and still can) access it? Aren't there IP logs?
In case the hacker submit false documents we are able to validate that and not release the funds, contact with law enforcement is made immediately and all evidence that is logged on our servers is passed on to the authorities to arrest the hacker.
Can someone tell me how Poloniex can 'validate' how a hacker isn't just uploading legit documentation on himself - if my email were compromised as well? If my account were truly compromised, and a hacker goes through the same process I'm apparently supposed to, there's no way to prove I'M actually the owner, instead of some random person controlling my account and uploading legit SS#, etc. themselves.
This coincidental account freeze after a one-day chat ban makes no sense whatsoever, and the 'proof' I must suddenly submit just doesn't sit right with me, considering Poloniex doesn't already have any information about me already...there has to be other ways to prove I'm the legitimate owner of my funds.
Anyone care to shed some light on this matter? Has this happened to anyone else?
Thanks in advance...