How can you assure that the person is really the expert of that certain field?
How can we validate that we chose the right person the first time we used your app?
Do you have database of those experts that we can browse from?
How can you assure that the person is really the expert of that certain field?Let's first define an Expert. For our app, an Expert is someone who knows more than you about a topic. The app isn't intended to help people solve complex problems, which are the domain of consulting. Instead, this is for a long tail model to provide quick answers on topics.
At the end of each call, Caller and Expert rate each other. Experts who rate poorly show up lower in search results and ultimately don't show up at all.
So, to answer your question, there is no assurance that the person is an Expert, but if they are fake, they will not be able to use the platform for more than 2-3 calls before they get booted.
How can we validate that we chose the right person the first time we used your app?Each Expert has a self-created profile you can review, a self-rating of their expertise on the topic, and a platform rating based on how other Callers have rated them. Based on this you can make an informed decision. When the Interface call is initiated you have 30 seconds of unbilled time to talk and determine if you want to continue.
In the future, we will have third-party partners who will provide verification levels that an Expert can choose to obtain. When searching, you will be able to filter and only see Experts that match a verification level of your choice.
Do you have database of those experts that we can browse from?There is a database of course. You can go into the app and swipe through all the Experts who are online at any given time.
Great! Thanks for answering my queries.
And good to know there is a time frame (30-s unbilled time) that you are giving the caller if in case they will change their mind.
This is good also if the caller and the expert has difficulty in understanding each other.
Because sometimes language barrier is a possible problem.
It doesn't mean that you can understand all english speakers.
Sometimes they have accents that you can't understand at all.
Good luck to your project!