Thanks in advance
Same here, I tried reaching them via email, but still haven't received a response. I too was getting the "Hot wallet exhausted. Please wait while we move coins in from our offline wallet" message, but now I've just found that my wallet has been deleted. I get a "404 Not Found" error when I try to access my wallet now. I hope this gets figured out soon.
Have you tried accessing your wallet lately? Mine is still there and still has my bitcoin in there. That's what's strange, if they were going to run away with it wouldn't it be gone or deleted? Maybe they're in the hospital. Any number of things could be wrong. I'm just surprised more people haven't posted anything. Maybe it's just us few fools who have used it recently.
Luckily I had only a very small amount in my wallet there, but like I said earlier, when I attempted to send my coins to another address I was met with the "Hot wallet exhausted. Please wait while we move coins in from our offline wallet" message. After waiting some time, I decided to email them about the issue. They never responded, but shortly after I sent them them the message, I found my wallet to be inaccessible. I'm almost certain they deleted it.