How long KYC process will take time to make enable the claim button. Why it need to submit document for purchase under $1k. You must fix this issue because before purchase you didn't make notify the person there is KYC producer required for that.
I´d agree to this, it would have been nice to give a note prior to purchasing, but as KYC is common sense in crypto these days, the dev´s probably did not think about, this is necessary.
Anyway the good news is:
If you don´t want/can go through the KYC-procedure, you will receive your funds back... It may take up to a few days or more, it depends on the doc types and the nationality.
Actually KYC takes 3-4 days in average.
As soon as your KYC-documents are checked, you'll receive an email, please also check your spam-folder.
It is mandatory to submit all three documents (the back of ID/Passport even if it´s blank) to get accepted by the KYC team. The name on the documents should match the name on the account that you registered on the TGE platform.
Please also note this before start worrying:
Only new sales and new KYC-requests WILL NOT be accepted after the ICO finished!
All pending will be validated and tokens will be sent out when validation was successful!