He says he placed two buy orders for two tokens and one of the orders ate his btc
It really sounds like he is trying to scam you. This situation does not seem logical.
Since months I have been buying and following XCP. At the moment my faith in succes is getting lower and lower. Being a technical noob myself, I can only come to the conclusion; XCP is way to technically complicated for the regular human being to become a big succes.
Have you tried Counterwallet? In my opinion it isn't any harder than using a regular Bitcoin wallet whatsoever. Can you please explain what you think is too complicated? What kind of video tutorials would you like to see? I will gladly take the time to explain if need be.
Also, the counterpartyd protocol does not have to be understood by everyone. The point is that it works. More and more higher-level applications and graphical user interfaces will be built, making it super easy for the end user. SWARM will make crowdfunding easier to use, and VENND will make buying tokens as easy as sending BTC to an address.
Instead of concluding something based on no argument provided, it would be beneficial if you pointed out what confuses you, so that we can work on explaining it to the community.