Antminer S4 90-day warranty is a big jokeAntminer S4 warranty request 05.januar.2015
My S4 constantly overheats and stop hashing.
I opened it and one fan is broken.
I will send pictures.
Order ID ----------------------
Data 2014-09-30 22:35:26
Shipped : UPS
Tracking No. --------------------------
Recieved 13/10/2014
What to do next ?
I need a new fan.
Best Regards
Hi,
Sorry to hear that.
Are all the other parts working well?
Please try to find one in your local market, below is the detailed
parameters:
Best Regards
BITMAINHi,
My local markets are not a fan with so long cable 45cm
See attached image
I still have the miner's 90-day warranty
Please send a new fan.
Best Regards
Hi,
do you have new order recently? We may consider to ship out an extra fan to
you together with it.
But your miner has been out of warranty since a week ago.
We only offer 90 days warranty after ship out.
Thanks.
Best Regards
BITMAIN Hi,
Your math is wrong.
Tracking No. -------------------
Shipped Date 2014-10-08 08:12:16
23 day okt
30 day nov
31day dets
5 day januar
Total 89 day
And I do not currently plan to other orders. But i am paid a total of
more than 80 BTC for last year Bitmaintech orders .
Please fill out my warranty request and send me a new fan.
Best Regards No more answer, only Silence They may consider??? what are they doing you a favour by telling you to source a fan locally
I cant wait to call for warranty because I have 4 DEAD FANS 1 DEAD BOARD and I AM NOT ORDERING ANOTHER THING WITH CUSTOMER SERVICE LIKE THIS.....
Its this type of garbage runaround I got from bitmain myself regarding S2...still waiting on Yoshi to check the miner log I emailed from how many months ago...time to make a phone call
Also regarding warranty I am pretty sure it applies from the time an item is RECEIVED...so if its never used once and lost in shipping for 3 months no warranty?? this is a joke
I also consider it to be a defect in workmanship and materials when the power posts BREAK when tightened by hand, and YES I was even MORE careful with the second one....at least now I know why they were loose in the first place
That is like suggesting me to desolder the unbroken power posts from my dead S4 board to put them on the 2 working ones with broken posts..... 1 of the machines has 2 sets of boards from different dates...oddly its the NEW one with the mounting bracket scuffs and dings....
With that said...if you have boards with date 201401004 on the posts are prone to snap when tightening by hand...not to mention all the rattling in the rest of the case
Also for what its worth...the machine with the dead board had some clear liquid underneath It and had hardly any thermal grease ...pics to follow
I didn't bother taking a pic of the dead fans...nothing to see there although mine didn't fall apart like that
Also to be noted is how the top heatsinks come in contact with board components and I don't only mean the asic chips ...I don't think those blue caps are meant to be pressed against the heatsinks by design, also the clear liquid still has not evaporated a week later...what is that?