Topic: Anyone been able to contact Minersource.net? - page 3. (Read 9745 times)

Interesting points that you raised there vilgem. I completely agree that as a consumer, preorders are supposed to incite a bit of nervousness. You are essentially funding a project with the hope that any deadlines that a company is working towards will be met successfully and that you'll receive the products you pay for.

That was my gripe before, where it seemed the company was happy to raise capital from preorder sales, but providing what could only be considered 'minimal' customer support at best. The first part of this isn't a problem, as preorder sales exist all the world over. However, if I were to pay a fair amount of money for a preorder, the least I would expect would be a reply to a string of about a dozen emails (which still to this day, haven't been replied to). This isn't a problem for me any more, as I have contacted them by phone.

I don't think Minersource are a bad company to deal with. The impression I've had after speaking to them on the phone, is that they are a small company with a handful of employees. Great for them, but they may not have been prepared for the unprecedented amount of business that they have received. This may well explain why lots of emails aren't being replied to.

Either way, any successful business needs to provide adequate customer support. I don't think they're at this point yet, but hopefully this is a lesson learnt for them. I hope that I'll be able to give Minersource more business in future, but this will depend on how quickly my preorder is turned around.

As far as i know bobsag3 is the owner of Minersource, and on the BlackArrow site they list Minersource as the only US distributor.

Their customer support is really bad. I'm wondering how many employees are currently working at the company? They claim to be an official distributor of Black Arrow product in the US but it seems like the business is not yet well organized. I really don't like when someone just ignores me emails. Especially someone who I paid my money for any reason. A customer who pays money pre-ordering something is supposed to be a bit nervous - because the money has gone but the purchased product is still yet to come.

My story. I made two orders and paid for both of them by wire. The interval between payments was three weeks. They got the first payments and didn't get the second one. Both payments were made by a template - they are absolutelly the same except for order numbers. I wrote several emails (actually about a dozen) and even got several very short replys. They claimed that they haven't got my wire yet. I requested a SWIFT-document at my bank that proofs my payment and sent it to minersource. No response in one business day.

A good customer support is a key to a successfull business, guys.

I'm glad things worked out for you, guess I'll place my order now.

Thanks for this - I've been on a bit of a rampage over the past few weeks and decided to visit as many places as I could and raise a bit of awareness about Minersource.

When I first placed the order, most correspondence was received incredibly quickly, and I honestly cannot complain about them when it comes to placing an order. It was painless and hassle-free.

The only thing that caused me major problems was that I placed my order on the old website, and when the new site was created, it looks like the 'old site' orders were cancelled (not sure if I'm alone here, but if anyone else had a similar issue, it would be great to know).

Naturally, having paid out a fair amount of cash for my preorder, I wanted to make sure that my order and payment were safely received and that I would receive my products around the specified despatch date. So after about 5 weeks of emails/PM's on the forums not being replied to (hint hint, Minersource!), I decided to take the initiative and call them up. Spoke to a friendly guy there who explained that they are insanely busy at the moment, hence emails and stuff not being replied to.

Arguably, that's not my problem and is not the best of excuses for not replying to a 5-week old email, but hey, they were really friendly on the phone and said that they were doing their absolute best to reply to emails and to migrate order data from the old site and into the new. Finally, after locating my order, they confirmed that everything was squared up and I was good to go. I was happier knowing that I finally had a simple answer I've been furiously trying to get hold of for weeks.

Generally speaking, if you're having problems contacting them, phone them up. You'll save yourself a lot of ball-ache and will most likely get the answers you're looking for.

So... all's well that ends well. Shame it took this long but we got there in the end.

 

I have called Matt @ Minersource on several occasions and he has ALWAYS returned my call within a reasonable period of time. They tracked down my order when I had questions and answered everything quickly.

I'm sorry your having issues, but my experience has been the exact opposite.

The number is 573-202-0370.

This is disappointing to hear, I was planning on placing a pre-order next week.

Have you tried the phone number or contacting BlackArrowIT?  If Minersource is skipping out on buyers then they should probably be notified abut it.

Miner Hosting LLC, Phone: +1-573-202-0370

I placed an order on Dec 10th, sent an email to them to get the BTC payment arranged and still to this date have never heard anything back.

Cheers. I hope no-one else has to go through this ordeal.

Impressions so far is that Minersource is a Mickey Mouse outfit...

sorry about that op. hope it gets sorted

Thanks for the info!

As mentioned in my original post, this is the problem I want addressed...

My order has been paid for (on the old site), and now the order status is showing as 'Cancelled'. So from my perspective, Minersource have taken my payment and cancelled the order.

There's a link to the old site at the bottom of the home page of the new site

Hi all,

I really didn't want to do this, but I feel compelled to start a new thread to find out whether people have had any luck contacting Minersource recently.

I've posted in another old/archived Newbie thread but I can't seem to reply to it any more.

Since the beginning of the year, I have been tearing my f***ing hair out trying to contact someone at Minersource regarding an update with my order. Long story short, after paying for the order on the old site, it is now showing my order as cancelled, and I have no way of checking progress of my order on the new site, as my order has not been migrated across.

I preordered for despatch on 24th February, but I have no goddamn idea whether my order has been successfully received. It's been paid for (which is great!) but I have not a clue whether it is going to be shipped in Feb or not.

I have emailed Minersource relentlessly(!) but not received a reply. I've tried contacting bobsag3, and have been asked for an order number. That was over a week ago, and now my PMs aren't being replied to.

Minersource - sort it out! All I want is an order update. You're happy to take my hard-earned cash but at least show me the courtesy of giving me an update with my order please. At least confirm you've received my payment and confirm my order will be shipped.

I appreciate you're busy, but take a few minutes out and have the decency to reply to my messages (please).