Dude they largely ship returns the same day they receive an RMA, and as the teething issues duet to an expodited delivery and minimal post fab refinement have been put to bed there really is no hold up or queue with RMAs ourside. Customs is completely out of out hands unfortunately...
So I was told by the support. Still does nothing for me as I still have to wait for my part to reach KNC before a new one is even considered shipped my way. Easily 10+ wasted days of downtime which could have been easily avoided with a touch of flexibility, such as offering cross shipping when you know it will be a lengthy process both ways.
S**t company with time wasting template answers (customer time, not company time of course) on support.
First day wasted was explaining no leds at all light up anywhere on the controller. Got a template answer on how to recover from SD instead of initiating RMA which might have actually helped getting it through customs on this side of the year. No wonder there is no holdup or queue with RMAs company side.
