The challenge that may arise there is when the complain is coming from a newly created account and without pictorial evidence of the alleged claims it causes some drawbacks as members opinions and responses in the forum have been mainly influenced by the reputation of the comolainers' account.
Look where the knowledge is lacking from them, if I were to be them I won't come create a post against a gambling site I am promoting instead to me it's best advisable to reach out to their manager who is in all connections with the project team, with this their request could be quickly responded couples with their reputation on forum it builds solidity of quick response than creating alternative account which in turns as a newbie would be a kind of trash attention to be listened to the casino or even the manager.
Well, I think I have to agree with you here. I still remember a user on this forum from my country, he had an issue on his casino account and casino happens to be the one he is also promoting on his signature space. He couldn't resolve the issue by himself and his money was stocked on the casino so he consulted the signature manager who helped to escalate the issue and the case was resolved.
I actually suspect that some of these newbie account creating those scam accusation and complaints topics are alt account but there's not valid proof to back up.