Topic: ATTENTION POOL OPERATORS & MINERS - PLEASE READ OUR OFFER! - CRYPTO X CHANGE (Read 5378 times)

Quick Update on our launch plans, please see thread: https://bitcointalksearch.org/topic/crypto-x-change-launch-announcement-48598

I did as well, looking forward to seeing how this service turns out.

I was contacted by CryptoX and received a nice apology, in a completely different tone.


Thanks!

Quick apology from us at Crypto X Change for some of the tone and messaging above. The person who wrote it was not appropriate for client-facing communications, and this has been resolved.

Your questions and concerns that you mentioned are valid, and I've PM'd several of you individually to apologize.  It is very important for the Bitcoin community to be suspicious of all new companies, sites, and services. It is the due diligence of the customer, and we should not have taken any offense to that.

Our exchange launches this Monday, and we're contacting pool operators individually regarding our mining pool programme. Our communications will be professional - they will be of the standard you deserve - from here out.

Humble regards,
-Crypto X Change

This whole post here is what turned me away from your exchange. The professionalism displayed by your PR team not only shows how ill-equipped you handle molehill type situations, but leaves me with no confidence in your ability to handle a breach or error in your exchange.
Secondly, in your opening statement, you state that you need a "High volume of coins" and other things that make no sense and start to make people worry. Instead of addressing the issues as they are brought up like an adult, you get on the defensive and even when a moderator tells you that you should maybe change your tone to change your reception, you write a multi-paragraph "Defense" rant in which you mock members of this forum.

If this is what I can expect from your exchange, you will never have my business or that of my clients. All you have done here is added multiple risk factors in your assessment and show that the staff cannot behave in a matter that instills a level of safety for my transactions. Good work!

I let you know previously that your tone is condescending.

You then mocked me, which affirmed my observation.

Nice try on the backpeddle, but for this potential user (me), you've already made it quite clear the quality of further interactions I may have with cryptoxchange.

Hi Tysat,

No we are not negative towards others, we simply defend ourselves against ridiculous accusations. Our entire team is very passionate about our exchange, and for people with some sort of agenda, trying to put our business in a bad light, without giving us a chance or knowing the amount of work and large investment that we have put into this, I think people in our shoes would defend them selves as well, or not reply at all.

This is the only place that I have seen this sort of behavior, people forget that there are actually real business's with real people around here, that are not out to scam people.

Our exchange and other related products that are coming out, are here to stay. We will show the community and also get more people into Bitcoin as we go with our plans for the future which are never ending.

Thank you.

JohnJ,

Our company, exchange are not here to scam people. Out of all of these scammers how many have provided all of their information?

We have provided absolutely all information if you look at our post, so that people know where to find us, phone support, absolutely everything. What else can we provide? Company registration, Domain information everything has been posted in the forum here.

Please let me know your suggestions. Thanks JohnJ

I think you're getting negativity, because of your negativity towards others.  You need to change the way you're posting on here if you want people to try your exchange.

Really, ya'll aren't aware of the many exchange scams?  You see no reason for the negativity?  Have you done any research into previous BTC exchanges?

You know how many scammers in the marketplace forum have used the line 'I'm trying to help Bitcon!'

If it looks like a duck, swims like a duck, quacks like a duck....

Yep.  

Hi Caesium,

That is our pre launch page we will sort that out asap, thank you. In the meantime here is information about us:

Crypto X Change is officially opening to the public on Monday (Oct. 17).

This is a brand new service built from the ground up to be the most secure, professional, and convenient Bitcoin exchange on the market.

-Insurance: Indemnity & Liability protecting our clients.
-Fund your account from anywhere in the world, within 24 hours
-Instant Buy & Sell Feature for Easy Bitcoin Transactions
-Support for many languages
-25 inbound currencies, 140 outbound currencies
-Complete API, for traders and all requirements
-Support for multiple crypto-currencies
-Buy gold, silver, platinum, and palladium (delivery anywhere in the world)
-Yubikey, SMS Authentication, and other advanced security features
-Special Mining Pool Initiative (miners and pool ops can save money and plug directly into the exchange)
-Dedicated physical servers with enterprise-class hardware and software setup
-ISO 27001 compliant + ASIO T4 certification
-Hourly, daily, & monthly backups. Off-site disaster recovery implementation
-All data securely encrypted with multiple redundancies
-24 hour live support

Crypto X Change is fully compliant with all rules and AML regulations. There will be no frozen bank accounts or any 3rd party frozen funds. We have invested heavily in our payment gateway system to enable smooth fast payments in and out of our exchange in under 24 hours worldwide.

We have many more innovative features and an ongoing affiliate program.

If you have any questions please feel free to contact us.

www.cryptoxchange.com
Email:[email protected]

Phone Numbers:
Australia: (02) 8005 1901 - International +61280051901
New Zealand: +6498890114
United States: +12024706044
United Kingdom: +442081235669
Hong Kong: +85281999960

Facebook: http://www.facebook.com/pages/Crypto-X-Change/265913173431482
Twitter: https://twitter.com/#!/cryptoxchange
YouTube:http://www.youtube.com/user/cryptoxchange#p/a/u/0/ePIk4sv2JQE

Management: Ken & Colin Armitt - We have been in the IT industry for over 15 years, we currently own a very successful software company developing software solutions for Government and Education Sectors as well as many private company's in Australia and throughout the World.

Australian Owned and Operated by Kenseycol PTY LTD - Business Registration Information - http://www.search.asic.gov.au/cgi-bin/gns030c?juris=9&hdtext=ACN&srchsrc=1&acn=140244828

Domain Information - http://who.godaddy.com/whois.aspx?domain=cryptoxchange.com&prog_id=GoDaddy

Thank you very much

Absolutely nothing to hide, it is just amazing how people try to shoot down a new service very quickly, why is that?

We are here to help the community and Bitcoin, so I do not see why all the negativity.

Thanks

Where?

I go to your site, and all I see is an email address. There's an 'About' that looks like it should be a link or button but doesn't seem to do anything. That's really about as anonymous as you could be.
I don't get to see any of your personal details before I press what looks like the only link on your site, to start providing mine? No thanks.

Also, it's not that hard to get a quick review of your posts: https://bitcointalksearch.org/user/cryptoxchange-40345

Seems suspicious that the PR guy would advocate using the "ignore" feature on a person who has also brought up questions.

https://bitcointalksearch.org/topic/the-ethical-exchange-is-coming-should-general-bitcoin-users-trust-it-43908 (Concerns about CryptoX)

https://bitcointalksearch.org/topic/m.527657 (CryptoX suggesting people ignore the guy who brought up concerns)

What do you have to hide?

JohnJ, as I said above our PR guys are not handling this forum they are looking after many other things and marketing.
Integrity of said exchange, we have provided all details, phone numbers, physical address, company registration, absolutely everything.

What are you not impressed with John? Forum posts?

Gee, a PR guy who aggregates petty forum 'fights'.

Yes, I have been keeping a track of CryptoX posts.  No, its not exciting.  Yes, it is a way to determine the integrity of said exchange, based on who they choose to represent said exchange.

So far, I'm not impressed.

JohnJ,

Yet another negative post. Please stay with TradeHill, your happy with them, so that's wonderful.
& Yes we do have a PR firm working for us, we answer questions directly on this forum however. It seems you have little to do JohnJ, but to follow us here on the forum. That's really not very exciting, also what is there to be so concerned about with our Exchange JohnJ? Please enlighten us with your comments!

You should probably tell your server administrator to redirect the non-www to the www url cause, damn, that's lame.

A lot of your posts have the tone of ridiculing commenters.

Regardless of if their comments 'make sense', your condescending tone as a PR individual (among my other concerns with this 'exchange') dissuade me from using your exchange.

I suggest CryptoX find another forum advocate.

Sorry Your Comments Make NO SENSE? DID you read the thread??

We are not opening a pool, we have mining pool integration for Pools and their members to receive incentives etc.

Yes, we have been delayed on opening, we take our business very serious and there is no rush or expense spared so that we can provide the very best to our clients.

Please read the topic before posting ridiculous comments!!