AVOID BTC-E!!! Update --- > Partly resolved after 7 weeks.

haploid23

legendary

Activity: 812

Merit: 1002

Quote from: dalexc on February 01, 2014, 02:54:33 PM

I recently had my bitcoin stolen from that website. I told myself I will never use it again. For now on, offline storage only and face to face trades. That's the only way you can be sure to protect yourself.

Was your account hacked? Or did btc-e not give you the coins?

dalexc

member

Activity: 195

Merit: 10

I recently had my bitcoin stolen from that website. I told myself I will never use it again. For now on, offline storage only and face to face trades. That's the only way you can be sure to protect yourself.

Humax

full member

Activity: 203

Merit: 100

The law of the universe!

Quote from: medialab101 on January 31, 2014, 07:08:00 AM

One last chapter in this terrible ordeal. Now they have placed a 700hr hold on my funds before I can withdraw.

I (again) sent in my ID and proof of residence and hopefully the hold will be lifted but if not I'll be back to tell you about it.

I can already tell you that they won't!

I have already verified my account twice. Now the third time is a real nightmare.

They went from a legit company last year to MF SCAMMERS! Angry

medialab101

hero member

Activity: 583

Merit: 500

One last chapter in this terrible ordeal. Now they have placed a 700hr hold on my funds before I can withdraw.

I (again) sent in my ID and proof of residence and hopefully the hold will be lifted but if not I'll be back to tell you about it.

Caiapfas

member

Activity: 112

Merit: 10

why not make smaller transfers that will take less time and less paper work/verification. like 1k per day for 15 days?

medialab101

hero member

Activity: 583

Merit: 500

So my funds have finally been deposited after 7 weeks of waiting.

Here is my advice for those still stuck waiting for their deposits:

1) Use Google translate and send your support requests in English and in Russian.

2) If they keep asking for a "SWIFT copy" tell them that you've requested this document from your bank but have been told several times that they cannot give it to you due to privacy concerns (this was my case).

3) Send them EVERY bit of detail you have regrading the wire. Your name, your account handle, the bank you sent the transaction from, the date, all of the wire details from your bank statement, etc, etc... anything that you think might help them. Don't just send a .jpg of the transaction details, make sure it's written out in your support ticket.

4) When you get support emails, don't rely on just responding to the email. Log on to the support site and respond to tickets directly. Also, if you have a ticket that is 'red,' it's just going to sit there doing nothing until you respond to it. After you type a response it will turn green and then it is active.

Good luck and I hope your problems get resolved as mine eventually did!

goll

newbie

Activity: 4

Merit: 0

Quote from: medialab101 on January 25, 2014, 07:57:59 PM

Quote from: goll on January 24, 2014, 06:20:04 AM

Hi,
after my posting in this forum I got a private message from btc-e support.

I talked to them on Skype. They told not to to worry and asked me to wait. The money transfer would take 22 business days.

So I'll wait for 2 more weeks and hope everything will be ok. I'll post my experience here

cheers

Thanks Goll,

Let us know if your issue gets resolved. Also, do you mind posting the Skype address that you used to contact support?

They have contacted me again on skype. They are asking to me to deposit bitcoins on my account. I tried to explain that I want to exchange Euros to bitcoins, which is why I have transferred Euros to my account. I this situation I'm more than reluctant to throw even more money at btc-e.

Here's an extract of the chat on Skype:

Quote

[29.01.14 22:07:13] btc-e.support: hello
[29.01.14 22:07:36] goll: hi
[29.01.14 22:07:58] btc-e.support: did u add coins to account ?
[29.01.14 22:08:22] goll: no - I don't understand why I have to
[29.01.14 22:08:32] btc-e.support: because i am saying
[29.01.14 22:08:37] goll: ?
[29.01.14 22:08:51] goll: please send me back my money

And this was the end of the discussion. I really don't get. Why do they want me to put bitcoins in my account. This doesn't make sense to me. Is there any reasonable explanation for this?

goll

medialab101

hero member

Activity: 583

Merit: 500

Quote from: techgeek on January 28, 2014, 02:49:15 PM

Quote from: medialab101 on January 27, 2014, 10:57:32 PM

Quote from: Danglebee on January 26, 2014, 10:43:39 PM

You might try put support ticket in russian language with google translater site.

Thanks,

I just sent a reply back in English and Russian (Google translate) saying that neither of my banks will supply me with a SWIFT copy because it's policy not to give them out to customers. Let's see what kind of a response I get.

Wait so, cant your bank represent you on your behalf and send it like bank to bank.

Yes, that could happen but BTC-e is not a bank therefore no. My bank can only share the records with other banks or bank representatives.

Caiapfas

member

Activity: 112

Merit: 10

jezz first mtgox and now btc-e??

where will we trade?

techgeek

hero member

Activity: 826

Merit: 1000

Quote from: medialab101 on January 27, 2014, 10:57:32 PM

Quote from: Danglebee on January 26, 2014, 10:43:39 PM

You might try put support ticket in russian language with google translater site.

Thanks,

I just sent a reply back in English and Russian (Google translate) saying that neither of my banks will supply me with a SWIFT copy because it's policy not to give them out to customers. Let's see what kind of a response I get.

Wait so, cant your bank represent you on your behalf and send it like bank to bank.

medialab101

hero member

Activity: 583

Merit: 500

Quote from: Danglebee on January 26, 2014, 10:43:39 PM

You might try put support ticket in russian language with google translater site.

Thanks,

I just sent a reply back in English and Russian (Google translate) saying that neither of my banks will supply me with a SWIFT copy because it's policy not to give them out to customers. Let's see what kind of a response I get.

medialab101

hero member

Activity: 583

Merit: 500

Quote from: Somnus000 on January 26, 2014, 10:23:31 PM

I'm experiencing a similar problem..wire transferred 5500 USD three weeks ago and the money still has not arrived at my account.

Opened a ticket on their support site and was told to provide a SWIFT Copy. My bank told me they do not provide SWIFT copies, so I provided my online banking wire transfer confirmation instead. I have not received any replies since. I'll probably look into contacting relevant authorities to make a fraud claim and hopefully get a refund if they don't reply to my ticket soon.

I did the same thing, provided my online banking records. However, it seems they are just going to keep asking for a SWIFT copy... which is impossible to get...

Danglebee

full member

Activity: 196

Merit: 100

You might try put support ticket in russian language with google translater site.

Somnus000

newbie

Activity: 1

Merit: 0

I'm experiencing a similar problem..wire transferred 5500 USD three weeks ago and the money still has not arrived at my account.

Opened a ticket on their support site and was told to provide a SWIFT Copy. My bank told me they do not provide SWIFT copies, so I provided my online banking wire transfer confirmation instead. I have not received any replies since. I'll probably look into contacting relevant authorities to make a fraud claim and hopefully get a refund if they don't reply to my ticket soon.

medialab101

hero member

Activity: 583

Merit: 500

Quote from: goll on January 24, 2014, 06:20:04 AM

Hi,
after my posting in this forum I got a private message from btc-e support.

I talked to them on Skype. They told not to to worry and asked me to wait. The money transfer would take 22 business days.

So I'll wait for 2 more weeks and hope everything will be ok. I'll post my experience here

cheers

Thanks Goll,

Let us know if your issue gets resolved. Also, do you mind posting the Skype address that you used to contact support?

medialab101

hero member

Activity: 583

Merit: 500

Quote from: jupocoin on January 22, 2014, 11:37:47 PM

Same situation.
I wired on December 3rd, opened multiple tickets. Some of them were answered with the same single line messages asking for SWIFT copy.
I provided the transfer details I can get from the bank, they keep asking for SWIFT copy. They never explain anything else.
Btc-e people if you read this please answer something clear explaining what is happening.

After posting this thread and submitting another ticket on BTC-e support page I got a (short) reply back asking for a SWIFT copy. I contacted my bank and they explained that a SWIFT copy is something they cannot release to customers because there are privacy issues involved. So I'm not sure what to do either. I've submitted all the transaction information that I have access to but it seems that BTC-e is just going to keep repeating the same line 'send us a SWIFT copy.'

goll

newbie

Activity: 4

Merit: 0

Hi,
after my posting in this forum I got a private message from btc-e support.

I talked to them on Skype. They told not to to worry and asked me to wait. The money transfer would take 22 business days.

So I'll wait for 2 more weeks and hope everything will be ok. I'll post my experience here

cheers

goll

newbie

Activity: 4

Merit: 0

I have the same problem!

I have transferred Euros via SWIFT to BTC-e 4 weeks ago, and the money has not arrived in my account.

I get no responses to my requests. Support is nonexistent!

Does anybody have an idea what legal options I could have to get my money back?

ajw7989

legendary

Activity: 924

Merit: 1000

I agree with this completely avoid BTC-E their support is non-existent. I tried to withdraw bitcoin from them and it was never sent on blockchain although the system said it was. Support has not responded to multiple tickets for over a week now. I took a huge hit on this and want to prevent anyone else from losing money as well.

jupocoin

newbie

Activity: 2

Merit: 0

Same situation.
I wired on December 3rd, opened multiple tickets. Some of them were answered with the same single line messages asking for SWIFT copy.
I provided the transfer details I can get from the bank, they keep asking for SWIFT copy. They never explain anything else.
Btc-e people if you read this please answer something clear explaining what is happening.

Topic: AVOID BTC-E!!! Update --- > Partly resolved after 7 weeks. (Read 2967 times)