In this case, I wouldn’t say that the loan app is at fault here, because your friend was the one who went to borrow from them, and it is expected that after the period that they have agreed upon, that they would deduct the said amount from her account. So, I don’t really see why we are going to be blaming the company, it’s the normal thing that they would deduct it and I believe that your friend was aware of that before signing up for it and borrowing that money.
So, the best thing for her now would be to just avoid it, and stop taking loans completely, just look for other ways to raise money and do whatever she’s doing instead of taking loans from these apps, because at the time when they would take it, might be when she’s not ready to pay up yet. Let it be a lesson learnt.
There could be some changes in the life situation and that is why we are seeing all these people complaining about it. I mean if the loan doesn't go as you planned, then you are going to be quite upset about the result in the long run. If you buy for X reason and you fail to do the X then you are going to be upset about it.
I personally feel like the best thing to do right now would be not taking any loans at these insane high rates. Sure there are some inflation related ways where you could make money, anything you buy right now would be higher in the future if the inflation goes higher, but what if it doesn't? Then you are holding a thing that is same in price, but the interest rate of your loan is high.