You're doing great job advertising your company "pacific bliss". Just because you're panicing doesn't make you right. Tom has honored refunds before. He had thousands of orders. They're not able to handle them in a few days. Just chill like the man in your avatar and you will get your refund in a few days. And regarding your demands of receiving BTC, was the price on the site in BTC? No? Well, then you're out of luck. Your BTC was processed by BitPay, and credited to Tom in USD. Tom can refund you in BTC, but that will probably be through BitPay as well.
The arguments you tried to use for justifying a refund in BTC because BTC happened to rise in value as time passed (and that you would've held those in BTC if you hadn't ordered from Tom), is like demanding Tesla motors to refund your downpayment for a Tesla Roadster to be paid back in same amount of Apple stocks that you had to sell when you made your downpayment.
@Punin how do you know Tom converted my BTC into USD with bitpay? That's optional. Why would you even comment if you have nothing but a guess or an assumption, which your passing off as fact? If I were Tom, I would hold the BTC sent rather than convert, and operate on the $'s sent by most people via cc. I don't know what he did, I just want my BTC back.
It's been several days, so far no refunds have been issued, so the "thousands of orders, it takes time" line sounds like total bs. As far as I know, nobody has received a refund in the last few days, if this isn't a scam, don't you think it would have been in their best interest to get the refunds out FAST, to prevent what remaining customers he has from becoming spooked? I haven't even received a confirmation of my refund request, none of us have as far as I know.
I'll let everyone know when I get my BTC back and it turns out Tom is just incredibly slow and not running with my money. Until then, maybe you can send me the BTC on Tom's behalf if your so confident and I'm just panicking?