Topic: BC Game doesn't give money (Read 543 times)

We sincerely apologize for the inconvenience caused by our customer service team locked the account before the settlement of your sports bets. We have reactivated the withdrawal permissions on your account. You are now able to proceed directly with the withdrawal of all your funds, including the winnings from your settled sports bets. Should you encounter any further issues or require assistance with your withdrawal, please do not hesitate to contact our support team.

We sincerely apologize for the inconvenience caused by our customer service team locked the account before the settlement of your sports bets. We have reactivated the withdrawal permissions on your account. You are now able to proceed directly with the withdrawal of all your funds, including the winnings from your settled sports bets. Should you encounter any further issues or require assistance with your withdrawal, please do not hesitate to contact our support team.

I took a look at the OP’s bets. He’s making pre-game bets on major football leagues. There’s no reason to multi-account. What caused the red flag to ask for KYC? I don’t know if you are using Veriff as a third party but they are pretty good with identity but this criminal behavior claim doesn’t seem to hold any validity. There’s no money laundering going on for this amount. If he did something at another book it doesn’t carry over to your book. Player should be paid from my point of view unless I’m missing something. This seems to be an overreach by Veriff or another third party being used.

I just stated this because in the recent weeks we had several complaints/scam accusations by always the same person disguised by different bitcointalk accounts. This person also had countless BC accounts which is a violation of the TOS of the site.
Not saying OP is one of them of course but there is always a suspicion when it comes to these accusations because to be honest the sites mostly have a good reason to deny the service to the person which has the problem, the past has shown that.

OP here twice claims he is verified while he isn't. Once in BC's ANN thread and now here. It's not that hard to see if you are verified.

When you are it looks like this under https://bc.game/setting/kyc :

https://www.talkimg.com/images/2024/04/17/jf8K9.png


Remain silent he says, haha. That already tells me a lot about you. You should learn to read maybe, BC asked you to PM your account number, also your screenshot you can't read as well so it seems.

Well I am eager to know when you did, I bet just another multi account clown that comes straight to our forum to whine, just like in the past months. Same old. Wouldn't be surprised if you are just another alt of our friend ghostingura2 aka SimpleMachin34 aka twentyon3x aka Joana226. Same rudeness for sure and also aware how our forum works, so no newbie.
You know I could have actually asked support via telegram to look into this but since I am supposed to be "silent" I let you sweat this out until they reply here.

We understand your concern and appreciate your patience as we address the situation regarding your BC.Game account. After communicating with our third-party KYC provider, we were informed: Users may be listed on the KYC blacklist due to the detection of certain criminal activities by the KYC system, as well as having a history of unfavorable verification records on the KYC system.

Given this, unfortunately, we are unable to proceed with any request related to your account. Additionally, it appears that the balance of your account is currently zero, and in compliance with our security policies and the advice from our KYC provider, we have had to lock the account.

Please understand that we take these steps to ensure the safety and integrity of our gaming environment for all users. Thank you for your understanding and patience throughout this process.

So you're winning, and suddenly everything went to 0 despite the actual accumulated balance? Perhaps it'll be easier to understand if you can provide those screenshots; it'll be very much appreciated. I might be able to reach to someone from BC and see if they can take a look at it for better understanding what happened from their end.

[...]
No, the bets are not losing, I have screenshots of the bets. but I have already provided a lot of proofs and still have not gained access to my money, I can conclude that the office is stealing money, and they also accuse me

But you lost those bets? Hence the balance is zero? Because when, or even before you can meet the wagering requirement, you lose them all? And after that, after the balance reached zero, they re-block your account?

they unblocked the account, but in order for me to be able to withdraw, I need to complete the wager, I placed bets to complete the wager, then they blocked the account because the balance was zero

I don't think I understand. Earlier, you said that you can't place bets or withdraw, those activities are blocked for you from the moment you deposited. And now you said that those balance are zero because you placed bets?

Or do I actually understand it correctly? They give you a temporary access to your account, you placed bets to fulfill the wager requirement, you lost those bets, and ultimately your balance is zero?

the balance is zero because there are bets made to complete the wager, I placed bets because this is your rule, and now you are telling me that the balance is zero? Bets haven't been calculated yet! I believe that this is another ridiculous excuse for stealing my money, I did not commit any criminal activity, and your service itself cannot confidently answer this, then you said that the balance is zero, but it is zero because bets were placed to complete the wager

[...]
I made a couple of bets on this bookmaker, and now I can’t place bets or withdraw: [image snip]

On April 3 I registered, made a deposit and from that moment I cannot place bets and get my money back

We understand your concern and appreciate your patience as we address the situation regarding your BC.Game account. After communicating with our third-party KYC provider, we were informed: Users may be listed on the KYC blacklist due to the detection of certain criminal activities by the KYC system, as well as having a history of unfavorable verification records on the KYC system.

Given this, unfortunately, we are unable to proceed with any request related to your account. Additionally, it appears that the balance of your account is currently zero, and in compliance with our security policies and the advice from our KYC provider, we have had to lock the account.

Please understand that we take these steps to ensure the safety and integrity of our gaming environment for all users. Thank you for your understanding and patience throughout this process.

We understand your concern and appreciate your patience as we address the situation regarding your BC.Game account. After communicating with our third-party KYC provider, we were informed: Users may be listed on the KYC blacklist due to the detection of certain criminal activities by the KYC system, as well as having a history of unfavorable verification records on the KYC system.

Given this, unfortunately, we are unable to proceed with any request related to your account. Additionally, it appears that the balance of your account is currently zero, and in compliance with our security policies and the advice from our KYC provider, we have had to lock the account.

Please understand that we take these steps to ensure the safety and integrity of our gaming environment for all users. Thank you for your understanding and patience throughout this process.

We understand your concern and appreciate your patience as we address the situation regarding your BC.Game account. After communicating with our third-party KYC provider, we were informed: Users may be listed on the KYC blacklist due to the detection of certain criminal activities by the KYC system, as well as having a history of unfavorable verification records on the KYC system.

Given this, unfortunately, we are unable to proceed with any request related to your account. Additionally, it appears that the balance of your account is currently zero, and in compliance with our security policies and the advice from our KYC provider, we have had to lock the account.

Please understand that we take these steps to ensure the safety and integrity of our gaming environment for all users. Thank you for your understanding and patience throughout this process.

Ok. Thanks for coming up with an update.
But, after reading the bold part, it seems you are unsure about that. Maybe the user is involved in criminal activity, or maybe not. When you use the world maybe, that makes it confusing. I am not sure what to say, but I will wait for others to express their opinion about it. If you ask me personally, I am not satisfied with the answer. It's just an average response where the casino did not explain anything but they wrote something which maybe possible, maybe not.

We understand your concern and appreciate your patience as we address the situation regarding your BC.Game account. After communicating with our third-party KYC provider, we were informed: Users may be listed on the KYC blacklist due to the detection of certain criminal activities by the KYC system, as well as having a history of unfavorable verification records on the KYC system.

I just stated this because in the recent weeks we had several complaints/scam accusations by always the same person disguised by different bitcointalk accounts. This person also had countless BC accounts which is a violation of the TOS of the site.
Not saying OP is one of them of course but there is always a suspicion when it comes to these accusations because to be honest the sites mostly have a good reason to deny the service to the person which has the problem, the past has shown that.

OP here twice claims he is verified while he isn't. Once in BC's ANN thread and now here. It's not that hard to see if you are verified.

When you are it looks like this under https://bc.game/setting/kyc :




Remain silent he says, haha. That already tells me a lot about you. You should learn to read maybe, BC asked you to PM your account number, also your screenshot you can't read as well so it seems.

Well I am eager to know when you did, I bet just another multi account clown that comes straight to our forum to whine, just like in the past months. Same old. Wouldn't be surprised if you are just another alt of our friend ghostingura2 aka SimpleMachin34 aka twentyon3x aka Joana226. Same rudeness for sure and also aware how our forum works, so no newbie.
You know I could have actually asked support via telegram to look into this but since I am supposed to be "silent" I let you sweat this out until they reply here.

I don’t know what else to assume, but for two weeks I can’t get an answer from them, this is a very bad attitude towards the client. They took my money and don't answer

I don’t know what else to assume, but for two weeks I can’t get an answer from them, this is a very bad attitude towards the client. They took my money and don't answer