Topic: BC Game doesn't give money - page 2. (Read 543 times)

I don’t know what else to assume, but for two weeks I can’t get an answer from them, this is a very bad attitude towards the client. They took my money and don't answer

Still beating and the horse is still dead, can't be more dead. Even if we suppose it's true that the problem is with your webcam, that it's of poor quality and it made you didn't pass liveness check, they still currently locked you out from KYC because they suspected something suspicious, so I still can't see why bother "brute-forcing" the progress by retrying it.

If I may give an opinion about liveness check though, I don't think the quality of your webcam will affect much. If they found it too blurry for them to verify you, they'll just ask you to move to a well-lit place and/or try with better camera.

maybe the quality of my webcam is not good enough

Kinda beating a dead horse, isn't it? They didn't allow you to re-perform KYC two weeks ago, and it won't change today or tomorrow or even the next two weeks, not until their support team get to the bottom of your case. If the problem was you and their decision was justified [i.e. you had skeletons in your closet], then you'll never be able to re-perform it. If the problem was a technical mistake from their KYC provider though, then you'll be able to re-perform KYC once it gets sorted out. But the point still stand: trying to re-perform KYC before their support can get to the bottom of your situation is useless.

I can assure you that they're in the middle of their investigation of the situation, though. So a little bit of extra patience will be much appreciated.

https://imgur.com/a/NzYegpm

Today I tried to get verified again, same answer.

exactly two weeks since the bookmaker blocked access to my money and does not give an answer!!!

you yourself were the first to attack me, now you are offended

I'll relay this to BC's support in case they missed this post, hopefully they can get to the bottom of it faster. They'll probably, at least, can give us insight why your KYC got rejected and you're not allowed to submit another one.

I just stated this because in the recent weeks we had several complaints/scam accusations by always the same person disguised by different bitcointalk accounts. This person also had countless BC accounts which is a violation of the TOS of the site.
Not saying OP is one of them of course but there is always a suspicion when it comes to these accusations because to be honest the sites mostly have a good reason to deny the service to the person which has the problem, the past has shown that.

OP here twice claims he is verified while he isn't. Once in BC's ANN thread and now here. It's not that hard to see if you are verified.

When you are it looks like this under https://bc.game/setting/kyc :




Remain silent he says, haha. That already tells me a lot about you. You should learn to read maybe, BC asked you to PM your account number, also your screenshot you can't read as well so it seems.

Well I am eager to know when you did, I bet just another multi account clown that comes straight to our forum to whine, just like in the past months. Same old. Wouldn't be surprised if you are just another alt of our friend ghostingura2 aka SimpleMachin34 aka twentyon3x aka Joana226. Same rudeness for sure and also aware how our forum works, so no newbie.
You know I could have actually asked support via telegram to look into this but since I am supposed to be "silent" I let you sweat this out until they reply here.

33618744

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keep your assumptions to yourself and remain silent about several accounts, I can also assume a lot of things about you, but I will remain silent without evidence. My speculation about the verification process was based on this screenshot https://talkimg.com/image/jNmHf

Do you consider it an offense to say that I have been verified and complained about a casino while the support agents of that casino do not help? As holydarkness said, I also think this is common. If you have submitted the documents and did not check the status and cannot withdraw, you will be shocked that you have provided them the documents but they do not allow you to withdraw. It is possible that he did not understand at first but later noticed the KYC was denied. I don't think it's an offense.

Do you consider this an offense as well? If a casino player gets the resolution from a particular forum or service, they will go there. You do not have the stats for other services like AskGambler or other mediator services. So, should not know which one is the number one go-to spot to complain about casinos. This cannot be a logic to accuse of having multiple accounts.

Giving OP a benefit of doubts, it is actually a common occurance where users are actually still in the process where their documents are being checked and verified, but they thought they've passed it. Not just with BC, it also happens to several casinos, if I can correctly recall.

Funny that here https://bitcointalksearch.org/topic/m.63940014 he writes his KYC has been approved but obviously in this thread there's a different story.

" I've been verified" -> no you are not, it was processing. 

I always wonder why people always come to this forum to complain. Since when is this the number 1 go to spot to complain about casinos? For this reason I am convinced this is not OP's first account here.

Please DM me your BC UID, and I'll investigate the issue further for you

I've been waiting for a solution to this problem for several days and don't mind going through verification

I am currently trying to get to the bottom of this. Bookmarkers usually and most likely will not forbid another KYC submission attempt [there are instances documents being submitted were deemed invalid and the customers are allowed to redo it with other docs] unless the violation is about the KYC itself.

So if you did nothing wrong and completely honest, and the whole story is as you described, you can rest assured that it'll be sorted out smoothly.

The bookmaker did not provide any explanation for the blocking, nor did I commit any illegal actions

I doubt that's the whole story of what happened. I don't see any reason for BC Game to simply deny your KYC process and lock your funds without providing a good reason. If you are innocent and not violating any of their rules or being in restricted country, you should eventually get your funds back including your winnings.
Lately, I have seen some cases against BC Game here but they were all resolved or provided evidence against the accusers. Also considering BC.Game runs few decent campaigns here, it's not logical scamming you for less than a thousand bucks and ruing their reputation?

You could try asking the support team about the reason for denying your KYC and why it's not allowed to redo it. This suggests the issue might not be with your documents being unclear or missing something, but maybe that they have detected a violation. That's just my conclusion and you might want to wait for one of their representatives to explain more.

Reuploading your images to talkimg [and it's clickable].

Did they tell you why they specifically reject your KYC? Multi-acc detection? Self exclusion? No explanation? I'll notify their representative about this case and get them to look into your account, hopefully they can give a better understanding why it got rejected.

What happened:: Registered with the bookmaker and made a deposit. after making a deposit I can’t place bets or withdraw money.
Scammers Profile Link: https://bitcointalk.org/index.php?topic=5088875.2440
Amount Scammed: 0.241526 ETH
Payment Method: ETH
Proof of Payment: https://etherscan.io/tx/0x672e23dceb76825618e144af7aff30d2c7c744ed98cf9e4f306d17d5edf36cb3
 I've been verified : https://imgur.com/a/y82JyiA
 Blocked withdrawal of money:  https://imgur.com/a/BP8000W
 I received this message in the mail: https://imgur.com/a/OlNJQMp
https://imgur.com/a/BP8000W
 Now this message is on the account: https://imgur.com/a/Cax4euJ

 I made a couple of bets on this bookmaker, and now I can’t place bets or withdraw: https://imgur.com/a/4CXz6xE

On April 3 I registered, made a deposit and from that moment I cannot place bets and get my money back