Regarding the account lock, our Risk Team detected suspicious activity that suggested the possibility of unauthorized access. To ensure account security, we requested KYC (Know Your Customer) verification to confirm ownership.
What I don't understand about this phrase is, what would KYC confirm? They had no clue who he was before the KYC. So even if there would have been an unauthorized login or whatever, this person could easily also just go through KYC then, if no other personal information was added into the account, other than just an email of course.
To prove a person s the rightful account owner it would make more sense to ask for a screenshot of the wallet or transaction ID of the last deposit in the the BC account, this would help. But asking for KYC doesn't make any sense tbh.
Hopefully the man can finally get his money, there is no need to drag this even longer. 6 days since he sent the address and still nothing happened. I wonder why they always take so long to finish the simplest "investigations" or actions. They pretend to be a big player but their team seems to be tiny and not well organized.
Suppose the player has previously perform KYC, they can match the data with the older one, to be sure that the account is not hacked and still at the hand of the real owner. For a situation that the player haven't perform any level of KYC before, sending from email [manual KYC] helps assure the security staff at a degree that the one in touch with them is the real owner, since it's quite safe to say that in a case of hacked account, it's only the BC account that got hacked, not the personal email registered with the account. Thus, an email from the original registered address will help assure them. And then, they can use the data submitted for future record.
This is why they're asked to submit KYC through email instead of the "automated" KYC through the platform.
Regarding the investigation, it's done. They've got to the bottom of it and asked
my help to relay their findings.
OP accessed BC from the site that's designed to be for worldwide customer. They found that OP is UK citizen and these group of people should access BC from their dedicated site, [bcgame.uk]. They believe this is a simple and honest mistake, and more than happy to release OP's fund and would welcome him to play from their UK site.
The problem here is simply a delayed payment, of which I'll try to sort it out before the day end.
