Bc Game - Error 4001 when logging in - page 3.

holydarkness

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Quote from: ? on November 03, 2024, 07:30:14 AM

Just an update:

Bc game have requested my documents for KYC, all have passed successfully. They have also requested screenshots of my latest deposit transactions, I have sent them. Also have confirmed my mobile number. When I log in it is still showing the error 4001, so I guess they haven't finished yet.

Umm... a tad bit unclear here. Those information above, you're telling us a thing that you've done in the past [KYC, latest deposit transaction, and confirming mobile number] and now [these past few days, that prompt you to raise this thread] you got the 4001 error, or is it something that they asked recently, as in the past 24 hours?

Because... yes, someone at BC managed to zeroing into your UID with the pieces of [incomplete] information we have here yesterday. I was wondering if they reached you after they found that, and then the above situation happened, or they're yet to reach you and, with your UID in their hand, still looking for what went wrong.

acroman08

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Quote from: ? on November 03, 2024, 07:30:14 AM

Just an update:

Bc game have requested my documents for KYC, all have passed successfully. They have also requested screenshots of my latest deposit transactions, I have sent them. Also have confirmed my mobile number. When I log in it is still showing the error 4001, so I guess they haven't finished yet.

just give it some time, they are probably doing something that's why haven't finished fixing your issue yet. they will probably contact you when they are finished with what they are doing. good luck, I hope you get your issue resolved soon.

?

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Just an update:

Bc game have requested my documents for KYC, all have passed successfully. They have also requested screenshots of my latest deposit transactions, I have sent them. Also have confirmed my mobile number. When I log in it is still showing the error 4001, so I guess they haven't finished yet.

holydarkness

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Quote from: Agbe on November 02, 2024, 10:35:20 AM

Oh not again BC.Game has cleaned themselves long ago so when I saw this I was saying something is wrong at something because I don't think they can do this again. I have also made a comment on this issue on their main announcement thread. The only person that can explain things well here is the representative of bc.game here in the forum. Either they have maintainace issue in the website or there are some internal errors in the site. And as you said since they are on the matter for the investigation. Then they will come back and give you feedback.

One, "scam accusations" happens on daily basis for many casinos, both the ones that cleaned themselves from a pile of cases like BC, Rollbit, and Stake, and the ones that promptly clear each and every case like betcoin. It's an everyday life here on this board.

Two, no, I would actually advise OP against commenting this issue on their ANN thread, because [as always] it'll make things harder to track, having two simultaneous threads. Yes, the only person that can explain things well here are the representatives of BC.Game, and they have been notified. They're on it.

Agbe

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Oh not again BC.Game has cleaned themselves long ago so when I saw this I was saying something is wrong at something because I don't think they can do this again. I have also made a comment on this issue on their main announcement thread. The only person that can explain things well here is the representative of bc.game here in the forum. Either they have maintainace issue in the website or there are some internal errors in the site. And as you said since they are on the matter for the investigation. Then they will come back and give you feedback.

SamReomo

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Quote from: ? on October 31, 2024, 05:53:55 PM

I am fully KYC verified and have made several deposits and withdrawals. That's why I am confused as to why this is happening

Then there's chance that your country might be blacklisted on their site and that's why you're getting that error. Have you been using some type of VPN for opening the site or you were able to login with your own country IP? Hope you'll get some help as holydarkness is willing to help you out.

khaled0111

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Quote from: Stalker22 on November 01, 2024, 04:41:07 PM

Have you checked your welcome email from BC.Game? Im not really sure but your UID might be included there alongside your account information.

I just checked all the emails I've received from bc.game (both verification and promotional emails) and none of them contains the user id. So, unfortunatey he will have to skip this option.

It’s going to be an extra work for the support agent but since the username is supposed to be unique, it’s not going to be hard to find the uid associaed to it.

holydarkness

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Quote from: ? on November 01, 2024, 04:12:24 PM

My profile picture is me as a viking, if that's any help

that is unfortunatelly... not.

Shoot me your email address, the one you used to sign up to BC. Maybe I can bully someone on my contact to look up on their database and see which UID does that email belong to.

Stalker22

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Quote from: ? on November 01, 2024, 03:54:54 PM

Quote from: holydarkness on November 01, 2024, 02:04:55 PM

OP, BC.Game Support forgot to ask you, and as I happened to be talking with them to get a case going [and brushed upon your case], I am asking on their behalf. Do you mind to give us your UID? Not just the username, the numbers that used to identify your account. That'll greatly help them zeroing into your situation.

If you feel uncomfortable sharing your UID here, kindly PM me the info and I'll relay it to their team so they can promptly investigate.

Hello, I don't know the UID unless I'm able to log in and view it. Is there another way for me to find it? Thank you

Have you checked your welcome email from BC.Game? Im not really sure but your UID might be included there alongside your account information.

Try searching your inbox for any emails related to BC.Game, especially those around the time you signed up.

?

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My profile picture is me as a viking, if that's any help

?

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Quote from: holydarkness on November 01, 2024, 02:04:55 PM

OP, BC.Game Support forgot to ask you, and as I happened to be talking with them to get a case going [and brushed upon your case], I am asking on their behalf. Do you mind to give us your UID? Not just the username, the numbers that used to identify your account. That'll greatly help them zeroing into your situation.

If you feel uncomfortable sharing your UID here, kindly PM me the info and I'll relay it to their team so they can promptly investigate.

Hello, I don't know the UID unless I'm able to log in and view it. Is there another way for me to find it? Thank you

holydarkness

legendary

Activity: 2632

Merit: 1462

Yes, I'm an asshole

OP, BC.Game Support forgot to ask you, and as I happened to be talking with them to get a case going [and brushed upon your case], I am asking on their behalf. Do you mind to give us your UID? Not just the username, the numbers that used to identify your account. That'll greatly help them zeroing into your situation.

If you feel uncomfortable sharing your UID here, kindly PM me the info and I'll relay it to their team so they can promptly investigate.

?

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Quote from: Shishir99 on November 01, 2024, 06:04:04 AM

Quote from: ? on November 01, 2024, 04:21:11 AM

Hello, thank you for your reply. I have sent the relevant documents and screenshots of my deposits to bc game. I have attached a screenshot of the email that I shortly received afterwards stating that I have successfully passed the KYC, but when I try to log in it still says error: 4001

Since BC game representative already aware of this case, all you can do is wait and update the community if you have. Don't be hopeless. Based on your statement, it seems like you were KYC'ed months ago and you are an old player without having any issues. If it's an verification issue, probably they may ask you to complete the KYC again. We expect some update from the casino representative.

We have seen another case lately. The user was saying his 44 Level account was deleted. But with the help of holydarkness, they were able to get back their account. It was just some security issue with the account. I assume you have a similar problem which should not take a long time.

Thank you, yes I feel better about the situation now that I have more clarity and correspondence. I am sure everything will be fine in the end.

Shishir99

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Quote from: ? on November 01, 2024, 04:21:11 AM

Hello, thank you for your reply. I have sent the relevant documents and screenshots of my deposits to bc game. I have attached a screenshot of the email that I shortly received afterwards stating that I have successfully passed the KYC, but when I try to log in it still says error: 4001

Since BC game representative already aware of this case, all you can do is wait and update the community if you have. Don't be hopeless. Based on your statement, it seems like you were KYC'ed months ago and you are an old player without having any issues. If it's an verification issue, probably they may ask you to complete the KYC again. We expect some update from the casino representative.

We have seen another case lately. The user was saying his 44 Level account was deleted. But with the help of holydarkness, they were able to get back their account. It was just some security issue with the account. I assume you have a similar problem which should not take a long time.

?

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Quote from: BC.Game Support on November 01, 2024, 01:07:55 AM

Quote from: ? on October 31, 2024, 03:59:56 PM

Hello all, I have been playing at Bc Game for nearly two years, made plenty of deposits and withdrawals without issues. I am also fully KYC verified which I uploaded and was successfully verified months ago.

On the 30th of October I made a $2500 withdrawal and then I was automatically logged out. I tried to log back in and I received an error code 4001: verification access issue

I contacted live support and they have been no help whatsoever

My username is: Plunderman

Are there bc game representatives in here that can help resolve this for me?

Thank you

Thank you for reaching out. We're currently reviewing your issue, and we appreciate your patience as we work on this.

Hello, thank you for your reply. I have sent the relevant documents and screenshots of my deposits to bc game. I have attached a screenshot of the email that I shortly received afterwards stating that I have successfully passed the KYC, but when I try to log in it still says error: 4001

BC.Game Support

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Official Support Handle for BC.Game

Quote from: ? on October 31, 2024, 03:59:56 PM

Hello all, I have been playing at Bc Game for nearly two years, made plenty of deposits and withdrawals without issues. I am also fully KYC verified which I uploaded and was successfully verified months ago.

On the 30th of October I made a $2500 withdrawal and then I was automatically logged out. I tried to log back in and I received an error code 4001: verification access issue

I contacted live support and they have been no help whatsoever

My username is: Plunderman

Are there bc game representatives in here that can help resolve this for me?

Thank you

Thank you for reaching out. We're currently reviewing your issue, and we appreciate your patience as we work on this.

?

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Merit: -

Quote from: khaled0111 on October 31, 2024, 06:44:21 PM

Not sure about this but I think it’s you who have posted this topic on another forum:
https://www.backinamo.com/forum/topic/bc-game-error-4001-after-making-withdrawal/
If it was you then I think it would have been more appropriate and helpful if you have included the support answer in this topic too instead of saying "they were of no help".
The support answer was "that it can take up to 15 days."

I understand your frustration but you should have given them more time before creating this topic as this board, as the name suggests, is dedicated for scam accusations.

Yes the live support that copies and pastes the same answer regardless of what you ask them, I would like to add that I haven't received any form of feedback as to why this is happening by the way. So feeling frustrated is an understatement

khaled0111

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Not sure about this but I think it’s you who have posted this topic on another forum:
https://www.backinamo.com/forum/topic/bc-game-error-4001-after-making-withdrawal/
If it was you then I think it would have been more appropriate and helpful if you have included the support answer in this topic too instead of saying "they were of no help".
The support answer was "that it can take up to 15 days."

I understand your frustration but you should have given them more time before creating this topic as this board, as the name suggests, is dedicated for scam accusations.

edit: just red your last post and I can see you've posted your complaint on their announcement thread (which I believe was the right thing to do). You can also send them a pm to be sure they are aware of your case and hopefully it won’t take long before they get back to you.

?

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Quote from: PX-Z on October 31, 2024, 06:21:36 PM

Quote from: Stalker22 on October 31, 2024, 05:29:08 PM

Quote from: ? on October 31, 2024, 04:44:26 PM

Hello, tried all the official mirror sites, and they all come up with the same error message.

Well this is certainly an odd problem! Usually if they disabled your account, there would be a note or something telling you why. But that 4001 error code makes it seem more like some random tech thing going wrong.

Have you tried logging in with a different browser or device yet? To make sure it isnt something on your end. If it keeps happening everywhere though, gotta be an issue their side.

Probably a new tech related on the website implemented by their dev team. Such error cannot be solved by just changing browsers since its related to backend changes with the account manager or from automated one, probably due to the withdrawal process or something.

@OP when did this happen? And when did you message their support?

On the 30th, I emailed [email protected] shortly afterwards. Live support have said it can take between 10-15 business days for a response. I know Its just a case of well wait until then. But when you haven't done anything wrong and have a lot of money stuck in there you fear for the worst. And it's not just about the money I really enjoy their casino

PX-Z

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Quote from: Stalker22 on October 31, 2024, 05:29:08 PM

Quote from: ? on October 31, 2024, 04:44:26 PM

Hello, tried all the official mirror sites, and they all come up with the same error message.

Well this is certainly an odd problem! Usually if they disabled your account, there would be a note or something telling you why. But that 4001 error code makes it seem more like some random tech thing going wrong.

Have you tried logging in with a different browser or device yet? To make sure it isnt something on your end. If it keeps happening everywhere though, gotta be an issue their side.

Probably a new tech related on the website implemented by their dev team. Such error cannot be solved by just changing browsers since its related to backend changes with the account manager or from automated one, probably due to the withdrawal process or something.

@OP when did this happen? And when did you message their support?

Topic: Bc Game - Error 4001 when logging in - page 3. (Read 773 times)