Topic: BC GAME NOT PAYING WITHDRAW (Read 703 times)

Hello paqito111,

As you raised your complaint to Casino.Guru, we will cease from addressing the matter further on the forum and accordingly address and reply to the matter through the dispute mediation platform.

https://casino.guru/bc-game-casino-withdrawal-of-player-s-winnings-has-7

Still nothing from BC, almost $70,000 locked in there, cant access the account says account verification needed, BBC mail not replying, cant contact support because i cant enter the account,

what is going on? How are players still playing on this site?
Filling a complain to their anjouan Igaming License today.

Account ID 62874989

Thanks @NaturalBornChillTrader appreciate it, yes waiting that long is terrible, how long have you been waiting for??

Hey pakito i hope this problem will be resolved soon, i was looking for help because it's been more than 15 days that i'm waiting for my verifications to be done (for just 200$), never seen something like that before in the casino industry...

I can't imagine how you feel, but there is no way they don't pay you, stay positive bro you will get there.

No reply from bc, account still locked, no email nothing, over 18 Ethereum in there worth +$60 000

no they said that i couldnt pass KYC at the start, ( after my big win )
Then they allowed me to pass it somehow and my KYC is now verified,
my withdraws were still locked, i asked support, they told me to wait, and fro no where i couldnt log into the account anymore the day after,

says account verification required but i have 0 news by email or ANYTHING, crazy, appreciate the help a lot thanks

ID 62874989

Hi, so Monday come, let me try to reach them again. Your current situation was that you were previously passed KYC, and then you're locked out again and was told that you're no longer can re-perform KYC? Or was there any other message and/or explanation that follows? Like why you can not do KYC anymore? Error 4001? Anything else you can tell me?

Still nothing from BC and account still locked?? what is going on, 0 explanations, PLS NO ONE PLAYS ON BC IF YOU WIN BIG THEY WILL BLOCK YOUR MONEY FOR WEEKS, i heard they do that for me to play the balance.

So far nothing, BC has given no sign of life, my account is still locked with over 18 ethereum (around 63k ) inside,

I will start to fill more forums and complains for their departments and Igaming license.

It's not weird for you to step in, in this forum we do it all the time. What is weird that after you stepped in the casino doesn't take over

We shouldn't need to rely on people like you with personal contact. I also had personal contact with Bitvest before and BJF, but always, we tell them hello, someone needs your attention, they say thank you, and they take it from there. Always. That's how you take care of a customer. Sorry if you feel offended (and you shouldn't be, BC Game should be the one taking offence and responding here

It's always ok for me, it's never ok for the customer to get secondhand messages

But maybe that's just me. Thanks for your reply! I wait to thank BC Game for their reply

The OPs frustration is justified. Winning $67K should be a moment of celebration, and not an endless battle for answers. Its troubling to see how vague and unresponsive bc.game has been, especially after the advanced kyc verification was accepted.

Casinos should be held accountable for clear communication and swift resolutions. If the issue stems from accessing the platform from a restricted country, bc.game must explain explicitly how this affects valid withdrawals for players residing in accepted jurisdictions like Malta.

That 1000x must been a big surprise to you, it immediately took your balance to $67,000 and you must have been ecstatic. I think the only to get the BC Game side of the story is if they post here explaining their perspective. If the KYC is no longer an issue they must have a valid reason for suspending your withdrawals.



If this is down to you accessing their website from a restricted country (France) even though you yourself are a resident of an accepted country (Malta), then this will not be the last time as issue such as this occurs.

I did not check BC Game or any other casino/gaming website but there should be a single clause in the terms and conditions of all casinos/gaming websites stating what the outcome of a scenario such as this will be and players should be careful to not breach the rules they voluntarily signed up to.

Appreciate the help a lot @holydarkness

If they reply to you let us know, its been a week now that my withdraws a locked 

No, I am not sure. Hence the word "mostly" instead of 99%?

Because each cases are unique and [as established, they're case-by-case basis] some check are done by the casino itself [we had an immortalized proof of an internal chat where a casino team initiate it somewhere in this board if you're interested to look for it], some cases are indeed requested by the provider to be sure that there is nothing wrong with the winning.


Based on my experience, not necessarily 99% reason is due to casino's lack of efficiency or knowledge on how to comply. As mentioned, each cases are unique, they have each of their own elements that complicate things.


I am not. I am simply here to help, when I have my free time. How is it weird, exactly? Will it be much preferred for you, and in your opinion, if I just watch and wait for casinos rep [in this case, BC] to take action?

And yes, they actually are the ones who taking care of their customer. I simply tell them [as well as other casinos rep who entrusted me with their personal contact] and they will investigate. And later on, either they come and address the matter with their findings or tell me to wait a bit more suppose their findings are yet to be conclusive, and I relayed the message to the player who raised dispute, in case they did not do it themselves through their official account.

To add and clarify, yes, as Pmalek brushed, I initially reached casinos reps through PM on many cases, after years of it, one of them actually reached me, attempting and initiated a direct contact so I can reach them faster [there is a long and interesting story behind this, of course, but that's story for other time], and then the trend happens and I now have several contacts of several casino staffs. I surely hope it's ok with you?

He is not an official representative of BC.Game or any other casino that I am aware of. He is just a guy who is trying to help and does it regardless of the outcome. Sometimes it works out in the player's favor, other times it doesn't. He has contacts with casino representatives because he asked for it and/or they noticed that he was trying to help, so they gave him the contact information to their people who he should get in touch with to speed things along. 

@jollygood Sorry i did not see your post, this is the only message explanation they gave me for my KYC, 
This is how my KYC looked:
https://goopics.net/i/ndc2r9

And this was a very poor explanation from them
What they said about my KYC at first: https://goopics.net/i/d2jtvf


but KYC is not the issue anymore, i kept telling support i live in malta, i had to do advance KYC and they accepted it.


Now as i repeat my KYC is valid:
https://goopics.net/i/bvpyed

So what excuse will they find and why is my withdraws locked???

By the way this is my win: https://euioa.jxcsysekgu.net/roS0rEwkjV
Was spinning $12,5, got a bonus and paid this! i was so excited, i tried to first withdraw 25k but rejected and wihdraws locked, this is how the story started.
And by the way i did not take any deposit bonus.

I asked the OP if he had screenshots of the full chat, he ignored my post even though I posted the images to make it easier for others to understand what was going on. It would be helpful if accusers would make all this information clear in the OP instead of releasing important points only after being questioned or asking for clarity. It is this part that I find frustrating.

Until now, the way the story was presented it seemed as though he deposited $1000 and won $69,000 then sent KYC and was told his KYC was rejected and end of story. Now it appears there is a lot more to this and the OP was being economical with the facts.

Are you sure this is true? I know the providers are the one paying the jackpots, so of course they are the ones interested in initiating the check BUT if the casino blocks an account like OP from passing KYC, to me that's all on the casino. They basically prevented the guy from even passing KYC. And all they need to do is explain this situation if its true so the player knows what's the holdup.

To me, every time things are vague and on hold with no reason, its 99% the casino's lack of efficiency or knowledge on how to comply.

BTW are you actually a BC Game representative? It's very weird to need you to help out when they should be the ones on their own taking care of customers.


Wrong. All casinos have the same terms, as I believe the actual law only prohibits based on residency, NOT citizenship.

This is BC.Game's restriction here:

I ask myself this a lot too Good luck man, we're all rooting for you.

@holydarkness roger that thanks a lot,

@pmalek I have a french passport but only the maltese residency and i live in malta, KYC is probably not the issue anymore since its green on my part, even tho i cant access the account anymore lol,

And the fact that support was telling me to wait and then logged me out makes me crazy, if i didn't know this forum what can people do? insane

My guess is that this is an issue of citizenship and legal residency. You said that you were French but you reside in Malta, and you possess a Maltese government ID. I assume you have dual citizenship, with the other being that of France. Like you said, BC.Game doesn't have Malta as a restricted country. However, residents of France aren't allowed to play there, and it's also against their rules to access the platform from France.

Do you visit France, and did you ever access your account to play while you were there?

Noted on this. I'll have to jump to other place in a few mins and only have time to address one other thread. Please hold while I finish my IRL situation in several hours, and I'll reach my contact on BC later this evening when I am free again.

I just verified my KYC and I'm also still suspended from withdraw. Wtf are they doing? They told me that once I verify advanced KYC, I'll be able to withdraw.

https://gyazo.com/88a2a8c92b9d81abacb74ce546cfa33d

If you have had $69,000 unfairly confiscated you will be supported by the community but BC Game are not scammers. I have a suspicion there could be more to this issue. Do you have any more screenshots of your chats with their support? Without you telling us the reason they gave for rejecting the KYC, it will be difficult to get a better understanding of the situation.

Hi everyone!
@holydarkness so from no where BC unlogged me from the account and i cant access to anymore, this is the message i get:
https://goopics.net/i/rbuhyn

So just to let everyone know again, after my big win i had a message from support saying i would never be able to do KYC and this is why my account was going to get ban,
proof: https://goopics.net/i/d2jtvf

Then 2/3 days after for no where they allowed me to do the KYC and accepted my documents
Proof: https://goopics.net/i/bvpyed

But then i still coudnt withdraw, i asked support but they kept telling me to wait?
And now i cant login into my account? What next excuse is BC going to come with to not pay my withdraw??

USER ID: 62874989

Found myself with my forehead frowned about this as well, as OP did provide a screenshot that he passed KYC few days ago.

OP, I need to cross the T's. Do you mind to provide me a screenshot of that "verification required" message? I'll try to inquire to my contact once I can validate the situation.

Waiting on BC.Game statement what's going on 
(Maybe as I wrote, in other casino I have passed positive KYC but they want from me extra video, but they wrote me about this into chat without delay).

I saw on one of your posts where you mentioned that your KYC has been accepted, so have you asked their support why this is happening despite your KYC being accepted?

Now BC logged me out of the account and when i try to logins says verification required???

This is a complete scam and BC better reply and do something about it if they don't want to lose their current ajouan license and have the worst reputation on the market!!

I see @holydarkness,

And yes i did try @spike4 and BC is not letting me, withdraws are locked.

I will let everyone know when i have news, i keep asking support whats going on like twice a day,

Guys be very careful where you gamble...

Did you try to withdraw even if you see the error?

Could you insert your wallet address?

To be fair, the check is [mostly] not initiated by the casino themselves, but rather by the provider of the game to see if there is nothing amiss, and the casinos [no matter which casino is this] had no other way to comply, unless they want to pay the winning from their own pocket while waiting for the provider to be satisfied with their investigation.

So that means winning big is not allowed anymore if they are going to check everything and lock withdraws for days after all?
i played on tons of gambling sites, had big wins and big loses,

This never happend with a x6000 win, on any of them.

Not exactly strange. As far as I know, that's a standard practice shared amongst casinos: when they got suspicious of an account, or perhaps just the simple check following big win [usually requested by the provider], they will ask for KYC prior to do the investigation.

So, what happened here is more or less the standard practice and the usual procedures of casinos: passing KYC, and only after that, is the investigation begin. Hence, the withdrawal is still locked although OP passed KYC.

Strange, accept KYC, huge amount and that slowly answers are not proffesional from thie side.

(In one casino I have also positive KYC from start, but I must do additional, like short video so it's me and after 30 days they allow me to withdraw, maybe there is a similar terms?) Hope so BC.Game fast solve your problem.

My withdraws are still locked for no reason, even tho my KYC was accepted, and BC is not doing anything about it?? support is useless, telling me to wait??

That error lasts also when they are restored. Try to fill the address field. If you are able you can.
I had my withdraws restored but the error was still there. I tried to fill the address and I was able to do and withdraw.

Hi everyone! So far BC allowed me to pass the KYC and accepted my documents, my withdraws are still locked, I will let everyone know when i hear something. thanks

KYC https://goopics.net/i/bvpyed
Withdraw still locked https://goopics.net/i/w67g35

Hello guys, I was really concerned for the situation in the post, seen I had a very similar one.

Resident in Malta, won the incredible sum of 600.000€ in Eth and with account locked...

I have to report here, I simply completed KYC that was accepted instantly also if popup said Advanced one required 10 days to be completed.
Then there was a check pending with third party game provider, but after 24 hours more or less my withdraws were restored and I was able to fully withdraw the amount...

I was very scary reading about bankrupt or stories like this one, so I don't know what to think. I just hope you will sort this soon, so keep us updated!
https://imgur.com/a/4K6drLQ

the ugly side of the wild west of crypto gambling. they said operators are lacking legal protection, that's so funny.

it's sad to see some casinos treat their winning players this way. i would understand locking the account if they suspect abuse or a bug with the game, but doing it just for winning big is unacceptable to me.
and if he is no longer eligible to pass KYC, what is he supposed to do here?

i hope they sort those complaints asap because this doesn't look good for them.

Not trying to spread FUD, but here are some articles supporting the facts:

Curaçao-licensed BC Game rejects bankruptcy ruling amid claims it owes players
https://igamingbusiness.com/legal-compliance/bc-game-curacao-bankruptcy/

BC Game withdraws licence from “increasingly hostile” Curaçao market
https://igamingbusiness.com/strategy/management/bc-game-withdraws-curacao/

At several bookmakers that I use, to deposit, you first need to do KYC and then the withdrawal is easy, should be on more sites that rules.
Here and in 99%, the DEPOSIT is always made without any problems, and then, when the user wins something, of course, there is a problem, a tons of documents, information and secret terms, tha's shit.

User on 67k and they only wrote one sentence without much explanation or help?! It's not funny, it's a f... joke from their side!

Fingers crossed you get your money!

So you guys have time to reply to this thread but not send me a simple message?

OP, please check my post I made about the issues I'm having with BC.game KYC problems.

This is all starting to become a big mess. More posts daily and reports about not being paid/ scammed or KYC issues etc.

Like @Rating Place mentioned, "BC.Game lost their license in Curaçao and the UK. A court claimed them bankrupt in Curaçao."

Is this not something we should be worried about? I found the court case and honestly seems like a lot of fishy stuff going on with BC.game.

Hello, please keep us updated. 

I took 0 bonuses, 1k straight deposit. ( +0.2756661 ETH exactly )

@AHOYBRAUSE is absolutly right, if i lost my 1k they would've not blocked my account, to allow me deposit more after, until i do get a nice withdraw and then block me...
And as you said yes, it is really hard to wait when you have almost $70,000 on hold on a gambling site, especially BC GAME after all the acusations they receive each day, ( 18,62 ETHEREUM on hold exactly )

Hope BC gets this done asap, i keep doing investigations everyday and finding more forums, also planning on sending letters to their department and Anjouan license where they are now registered.

They lost their license in Curaçao and the UK. A court claimed them bankrupt in Curaçao. They actually pulled their license in both jurisdictions a day before having it taken away.

BC.game did seem to have a point in Curaçao but the court said the players were stiffed.

@Ahoy thanks!

So sad to see that once you hit a big one of course the site makes it extra hard for you to get your money.  Instantly blocking the account after a big win is just ridiculous. And then refusing KYC and ghost the player is even worse. From a "big"site you would expect something different but as most people know I am more than fed up with the terrible support BC is providing, Because of that I even left a high VIP level behind because I just couldn't stand this nonsense anymore.

BC saying they are "Busy" and will look into it is just funny. They honestly think someone that just won 69k and gets blocked instantly can keep his composure while thinking he is getting scammed, straight up ridiculous.

@ratingplace, there are no bonuses that would prevent you from withdrawing. Only "bonus" they have is basically rakeback. You deposit amount x, get amount x in locked BCD for it and basically unlock 5$  for every 2500$ wager.

Hopefully we will see a solid explanation of what's going on soon. Finding excuses with the holiday season is a joke as well. It's the most busy season for gamblers since people are off and has a lot of time to play, saying you are understaffed or whatever is bs if you ask me.

Imagine he lost his 1k deposit, his account would NEVER have been blocked.

Hello pakito111 and sorry for this. I hope this will be solved for you, seing BC.Game in a new issue each day now and this starts to get really frustrated.
I'm seriously wonder how many of this cases that exists never reach the light of this forum.
I been thinking for a while that BC.GAME have some kind of strategy to try to tired out customers with all kind of made up bullshit when they want to withdrawal and let them wait and wait, why? because guarantee some of them get tired of the BS and just quit the process and give up the money.

This is not a nice behavior! How can they still have a license?
The biggest question is how someone even can think of promoting this website? It's unreal for me.

I think they are putting this behavior in some kind of system and I am pretty sure the cases we see on the forum is only the top of a very big ice berg.

I will look into this further and maybe come back with a thread about it, but something needs to be done, this cant continue.

 

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Just ignore this, its for a ref link.

did you take a bonus?

Hi, do as fast as possible, I already started posting on different forums as this is not a normal decision from you guys, my funds are locked in the account,
I have my Maltese ID ready but it doesn’t even let me do the KYC ( screenshot below )
https://goopics.net/i/tgn2ft

Hello, pakito111

We are sorry that we are currently a bit clogged with situations following our festive season, but we will be looking into your case and it is already in the queue. There is currently no need of added information to be provided from you, but we will keep you posted if we need further info. Thank you.

ok sounds good! but what should i do now to get this solved? just wait for them to reply? im still logged in the account with the balance, i have nothing to hide, i just got a big win and on slots, so its completely random, no abuse or anything weird.

Again, de-escalate, not escalate. I've reach my contact just after I made my post. I am yet to hear back from them [given it's just a few minutes ago], but I'll assure you that it's on my plate and I'll get to the bottom of it. If you have nothing to hide and did nothing wrong, it can get resolved without having to resort to... an escalation.

That is very true, looks like here that BC uses KYC requirements as a way to avoid paying out big winnings,

Hope BC will jump in and sort this out, they didnt even give me a reason why i cant complete KYC anymore.
Luckly i know a lot of streamers as well, will start contacting them one by one and tell them about BC procedures.

Uhh... why don't we have a cup of tea here, relaxed a bit, and see if we can get it deescalated instead of jumping straight to CG?

OP?

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AFAIK, BC GAME account is for promotion. Complaints and dispute resolutions are handled by BC.Game Support. I'll notify them, nonetheless.

And about those case you proposed,

BC.Game not taking Responsible Gaming or Problem Gambling seriously
This is a wrong link, as it redirect us to the same thread as below, by maasdamer, but I believe you're referring to this thread by Vainica, judging from the title. It's resolved, following CG's decision.

BC.GAME scam casino, cheating players, misleading promos
This thread has two "complaints" at two separate time. The first one is invalid as it's without supporting evidence, not to mention that several members have tried to explain to the player [to no avail] that their understanding about the mechanism is not correct. The second one about a deposit, which after I tried to get BC.Game Support to come [and they inquired for the player's UID so they can look into it], the player refuses to provide and throw some words instead.

I believe this is just a case of a disgruntled player who use that thread to vent up every time he stumbled upon losing streak or small inconvenience with BC... or perhaps just wanted to throw muds.

[SCAM] BC Game closed account with my winnings! >$90.000
Joanna226, it's a notorious case of multi-acc abuser and extortionist. Findings [laid out on that thread] connected that account to several other accounts [as in bitcointalk accounts] who complained about other things with other accounts [of the casino], a solid proof that they're multi-acc ing.

Not sure how you pick these threads from the pages of cases on the scam accusations board, but if I may, can I perhaps interest you in an easier way to point out past cases against casinos [not just BC] and whether they're resolved or not, by consulting to my list?

---

I was typing my reply [and explanation] when you mentioned me, LMAO. Thank you for the nudge, though. Always appreciate the good words and the nudges.

We have seen cases like this in the past and most of them were resolved successfully (not sure how yours is going to turn out though) but I’ll mention a member (@Holydarkness) he’s one of the few members in the forum that I know who can help you with your case; he might be able to get in touch with BCgame and let them know about your case.

Sad to hear about your experience, mate. That was a big win, and I can imagine how excited you must have been to withdraw it, only for this to happen.
I'm curious how your KYC procedure failed, especially since, as you mentioned, your country isn’t blocked, and you submitted the required documents.

Not jumping to conclusions that BC Game is a scam, but it’s worth noting that some casinos use KYC requirements as a way to avoid paying out big winnings. If KYC compliance were required before gambling just like stake have implemented, it could prevent this kind of situation and stop KYC from being used as an excuse to withhold payouts.

BC GAME is active today, I hope they'll be able to reply here.

In connection to scam, I’ve noticed some threads being opened here, but I’m not sure if all of them ever get resolved.

BC.Game not taking Responsible Gaming or Problem Gambling seriously
BC.GAME scam casino, cheating players, misleading promos
[SCAM] BC Game closed account with my winnings! >$90.000

Try to create a case too on https://casino.guru/

It's sucks, went the details are not being shared yets and just straight to the punishment. Don't forget to share some winning proofs, explained your jurisdiction, rules term & condition country restricted from their T&C, how much deposit and proof transaction.

I hope casino guru can help, since for me they also a good mediator.

Yesterday, I signed up on BC to gamble and deposited $1,000. I was playing big spins ($10) on Sweet Bonanza 1000. At first, I went a bit up and then down, but then I hit a bonus that paid an incredible $69,000!

I attempted to withdraw $25,000, but the withdrawal failed, and my account withdrawal was blocked. I contacted support, and they informed me I needed to complete KYC verification. I complied and submitted all the necessary documents.

However, to my surprise, support then told me:

"Dear user, we regret to inform you that your account will no longer be eligible to pass the KYC verification."

When I asked for an explanation, they couldn’t give me a reason.

For context, I am French but reside in Malta, which is not a restricted area for BC. There’s absolutely no legitimate reason for them to deny my withdrawal—they simply don’t want to pay out my winnings.
Account ID 62874989

https://goopics.net/i/bfu347