One thing I want to add which really needs improvement is the support. I hope you are open for that.
Sure, I am in your campaign but my critique is only to improve the player's experience on your site.
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Totally agree with you, everything about bc.game so far has been great. The large selection of games and instant automatic withdrawals are what I love most about bc.game, but one of the worst is their live support service. Maybe it's because their community is so big that their live support is too busy. I contacted them once, and what I experienced was the same as you, it took me about 15 minutes for each reply.
If only their live support service could be faster it would be great for bc.game. But I don't know for high level VIPs, it seems like they have their own assistant and might be able to answer user complaints more quickly. Is there anyone here who already has high VIP on bc.game?
Yeah, it's an unfortunate common complaint, also in the discord channel.
If you need something answered which is just a question in general and not about your account it's easier to get a reply from one of the discord mods.
About the VIP host, I am not sure if this is much better. Actually I would find out some day soon I guess since I am not that far away from level 38 which would bring platinum and such a host. 3 more levels to go though.
As soon as I can I will try it out and report.
It should be easy to fix this actually. It would drastically improve the overall experience on the site in my opinion.