So let me give you some info on what is going on. Yesterday i was playing slot on bc.game called Saviour Sword and i Hit a bonus round. Now if you don't know the bonus round works as follows, there's a wheel that spins to decide the outcome of the bonus round and i landed on RESPIN with 2x multiplier now what this does is i get free spin but the catch is the slot guarantees you 5 jewels 1 in each column. After the roll is done it adds up all the jewels and since i hit x2 multiplier it multiplys it all by 2. So the issue with my bonus spin is that i did not get 5 jewels even though it clearly states its GUARANTEED 5 along with my x2 multiplier. I got 4 jewels and the 2nd column literally got stuck half way so it only gave me 17x now adding on the multiplier for it being bonus round came to total of 34x. that 2nd column the jewel that got stuck was 10x by itself which means the total would of been 27x and adding the multiplier would come out to 54x. I know its not a crazy amount but i mean its just the fact that they are saying there's nothing wrong with this bet. I bet .00062520 ETH on this bet and it paid out 0.02063160 ETH when it should have been 0.0331356 ETH. I took a screenshot of this so you don't think im just a nutjob throwing numbers at you.
So i mainly jsut wanna know how is this work with the whole provably fair thing, i dont know much about it which is why im trying to figure out what happened here!
https://imgur.com/a/yxoEvIOthis is a picture of the roll once it stopped i went ahead and took a screenshot of it and uploaded it on imgur since i dont know how to directly put image here into the post!
-oneplustwo
I actually don't know what to say about this. The Sword Bonus does in fact guarantee a gem on each reel. If you can provide me with the bet ID, I will gladly check to see what the issue is. That is a very peculiar thing that happened. I've never seen anything like it. Of course, it is impossible for a "reel" to get stuck on the backend as the reels do not exist for any reason other than providing a visual experience. I will check the bet and see what happened. You say you were paid the multiplier for the 4 other reels? Or was the payout for the 4 reels plus a multiplier unseen on the screen?
edit: I can see the bet id in the screenshot you provided. I'll update you here as soon as I figure this out.
Update: Our staff was already familiar with this issue and released the following statement.....
The screenshot shows the spin still in action with the gem on the second reel not yet landed, in what appears to be a display freeze or crash error during the bonus round.
The bonus round in Saviour Swords is completed when 5 gems land on the reels, and the winning gem amounts are then added together and multiplied by the bonus award, which in this case was 2x. As you can see from the attached screenshot, the gem on the second reel hasn't yet landed in place, and although the diamond pays 10x , the spin isn't complete, so this cannot be assumed to be the award. The winning payout was 34x , meaning the actual gem that landed on the second reel was the green triangle gem, paying 0.5x.
Winning result (1x , 0.5x , 0.5x , 5x, 10x) x 2 = 34x
Once the server has taken the bet, the result is given and the visuals are played out to that effect. The issue here is display related, and has no effect on the final result and payout of the game round.
The game was rigorously tested following the report, and the users issue could not be replicated, we also did not have any further reports of issues with this game from any other user during the same period.
If there are still concerns or doubts about that game round then I would be happy to walk you through the process of verifying the result yourself. We provide the algorithm and probability tables for each real and game mode at our GitHub where you will find all our open source code and in house verification tools. To take it a step further, we also have community created, peer reviewed third party verification tools... It's part of our commitment to maintaining the most up to date provably fair standards and beyond.
https://bcgame-project.github.io/verify/saviourSword.pdf