One thing I want to add which really needs improvement is the support. I hope you are open for that.
Sure, I am in your campaign but my critique is only to improve the player's experience on your site.
So, I have contacted support twice about something and couldn't get any help, not even close.
For a site that big this should work better.
First of all it is obvious you are understaffed. When I send me question it takes like 15min to get the first "hello", not even answering my question.
Then I wait another 7-10 minutes and then the answer is not even close to my question, I mean really not even close, like they didn't even read it. When I tell them that I wait another 15 minutes to get another answer that doesn't even make sense as well.
At that point I left the chat because it became ridiculous and frustrating.
I just checked if she wrote something else, and she did. 10min later she said " Ah sorry, you referred to xyz, let me check" , the next reply was though "Since there has been no response from you, this chat session has been closed. " So she didn't even check and closed the chat 5min after her reply because I didn't reply (what was I supposed to reply her anyway, she should just check and send me her reply). I waited 10-15min between her useless replies but when I don't reply for 5min, and she didn't ask me anything, the chat gets closed.
That shows the support has 1st, way too many tickets open, and 2nd is totally not motivated to help and just wants to close tickets as fast as possible.
If you are greeted by "John" but the name says "Jann" you already know this doesn't work as it should.
Support is essential in this business and you REALLY have to work on that. Please see that as constructive criticism, otherwise my experience at bc is flawless.