bc.game closed my account without reason - page 2.

seleme

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Duelbits.com

Quote from: bert1587 on February 05, 2023, 03:01:43 PM

bc.game closed my account without reason

this message appear

Error
Your account is at risk. Please reset your password via email.

ther dont want to open it

they dont respond in emails from me

It is not the first time I have seen this error, they have made the same warning to the new accounts just because of the Red Flags by the system.
Usually, it is an alt account and bonus abuse case, it is hard to prove that you don't abuse any promotion.
They count affiliate earnings as profit so many high-rollers open new Bc.game accounts to farm affiliate rewards.
BC.Game team has made this decision to prevent bonus abuse but you can email them or pm the representative account to explain the situation.
That warning is not correct anyways, it appears when the system permanently closes your account which is hard to recover. If your rank was higher than level 38 it is worth spending time on the recovery process, IMO.

Wiwo

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Leading Crypto Sports Betting & Casino Platform

Quote from: Ebede on February 06, 2023, 05:24:46 PM

Quote from: Desmong on February 06, 2023, 03:26:13 PM

You will need to ask the team or there customer care for why they had to close your account. I think there most be something wrong with your account that is why they locked the account.
Instead of complaining, you can reset your account many there had been some attempt of your account being hacked. Try and change your password so you can start using it again.

One of the challenges so many people face during this kind of thing is that they violate the law and does not follow the rules and the regulation of the platform so when it reach to the process of cashing out then and they have already violated the rules and regulation of the platform it will be very hard for them to work on that particular account neither the account get blocked or the team will not respond to them

Most of the complaints that have being rolling recently points to the fact that casinos are tightening the security and any fawl play must be punished, I don't thinks casino will listen to such complaint and even creating a thread about it may become invalid and in all for.
*If an account violates the rule of the casino, it is within their right to close tch account to avoid possible access for further abuse of their system.
*And if an individual have a case to prove, he should include evidence that could support the claim.

Slow death

legendary

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Leading Crypto Sports Betting & Casino Platform

Quote from: crzy on February 06, 2023, 05:44:13 PM

OP is not responding here, either this problem has been solve or he don’t care anymore.
The best thing to do here is to ask the support why, or you can just move on and look for another site if you didn’t lose money here. Probably, there’s a reason for this and that site will not do it if your account didn’t violate the terms.

OP keeps logging into the forum, I think it's likely he's waiting for some response from the casino rep, but since the casino rep still hasn't responded so far, the best thing OP can do is keep logging into the forum and wait for an answer. although I think OP should PM the casino representative

you will probably have headaches because even the casino representative is not active on this forum, but send him a PM anyway:

https://bitcointalk.org/index.php?action=pm;sa=send;u=2503677

It is possible that he sees your PM in the email he uses frequently if it is the same email that created an account in this forum

crzy

full member

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OP is not responding here, either this problem has been solve or he don’t care anymore.
The best thing to do here is to ask the support why, or you can just move on and look for another site if you didn’t lose money here. Probably, there’s a reason for this and that site will not do it if your account didn’t violate the terms.

abel1337

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FOCUS

Just like any others, One of my speculations of this is being a typical phishing site. OP You can recheck your browser history and check if you have log in on the correct BC game website and verify if that is the one that shows that made you reset your account. Normally this don't show until you failed multiple log in attempts and this message "Your account is at risk." don't typically show on the front page of any website. It is commonly sent on an email that is bound on the account. If ever your balanced is swept on the casino, I think casino won't help responsible for it given that it is an human error and the thing that they can do to you is to recover your account from these hackers.

Ebede

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Quote from: Desmong on February 06, 2023, 03:26:13 PM

You will need to ask the team or there customer care for why they had to close your account. I think there most be something wrong with your account that is why they locked the account.
Instead of complaining, you can reset your account many there had been some attempt of your account being hacked. Try and change your password so you can start using it again.

One of the challenges so many people face during this kind of thing is that they violate the law and does not follow the rules and the regulation of the platform so when it reach to the process of cashing out then and they have already violated the rules and regulation of the platform it will be very hard for them to work on that particular account neither the account get blocked or the team will not respond to them

serveria.com

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Privacy Servers. Since 2009.

Quote from: bert1587 on February 05, 2023, 03:01:43 PM

bc.game closed my account without reason

this message appear

Error
Your account is at risk. Please reset your password via email.

ther dont want to open it

they dont respond in emails from me

This is either a phishing email or somebody tried to hack/bruteforce your account. Perhaps you could provide the screenshot of this email? Did you check the sender/email source code? Was it sent from bc.game's server? Have you tried every possible way to contact them? Email? Phone? Live chat? Sometimes even FB or Twitter may work.

CryptSafe

sr. member

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Quote from: ethereumhunter on February 06, 2023, 11:35:52 AM

I don't know what @OP means. I guess my account has been safe and sound and I can still open it without any problem.

I wonder what you did before @OP that said our account is at risk. If you don't abuse the bonus or their rules, bc.game will not close your account without any good reason. Maybe you need to explain your problem in more detail so there are no misunderstandings between us.

I thought as much because there is no smoke without fire. OP must have had a little issues that is maybe he must have done something wrong if truly his account was blocked or suspended but some how, OP statement are not really clear looking at OP account here it has already been tagged and flagged which is more of why OP must come out clean. I am not in anyway saying or criticizing op but it is for his own good so that his complaint would be easily attended to speedily. OP should as a matter of fact as I have said earlier to furnish us with evidence of his claim with what is wrong with his account so we would as well speak on his behalf or call the attention of their representative to this complaint.

Desmong

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Crypto bookmaker and casino

You will need to ask the team or there customer care for why they had to close your account. I think there most be something wrong with your account that is why they locked the account.
Instead of complaining, you can reset your account many there had been some attempt of your account being hacked. Try and change your password so you can start using it again.

ethereumhunter

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Leading Crypto Sports Betting & Casino Platform

I don't know what @OP means. I guess my account has been safe and sound and I can still open it without any problem.

I wonder what you did before @OP that said our account is at risk. If you don't abuse the bonus or their rules, bc.game will not close your account without any good reason. Maybe you need to explain your problem in more detail so there are no misunderstandings between us.

klidex

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Leading Crypto Sports Betting & Casino Platform

Quote from: Daltonik on February 06, 2023, 09:18:28 AM

Quote from: bert1587 on February 05, 2023, 03:01:43 PM

bc.game closed my account without reason

this message appear

Error
Your account is at risk. Please reset your password via email.

ther dont want to open it

they dont respond in emails from me

I also receive emails from time to time about password reset on a particular resource, perhaps you really became a victim of an attacker trying to log into your account, for sure he did it using a vpn from different locations and if you consider how online casinos treat this, then it is likely they considered such activity suspicious, just wait a response from support to begin with.

Yes, maybe someone is trying to enter or hack his account.
Or it could be that he or the OP is trying to access the casino but using a VPN so no one else wants to enter but the owner himself but because of using a VPN the casino does not give permission to enter and sends him an email message to reset his account password.
Using a VPN, almost all crypto users and online casinos must often activate it so they forget to turn it off so they are still connected and used to access the casino.
It would be better for him to reset the password immediately and if there is no response from the support team then resubmit and tell what really happened.

Baofeng

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Activity: 2576

Merit: 1655

Quote from: Daltonik on February 06, 2023, 09:18:28 AM

Quote from: bert1587 on February 05, 2023, 03:01:43 PM

bc.game closed my account without reason

this message appear

Error
Your account is at risk. Please reset your password via email.

ther dont want to open it

they dont respond in emails from me

I also receive emails from time to time about password reset on a particular resource, perhaps you really became a victim of an attacker trying to log into your account, for sure he did it using a vpn from different locations and if you consider how online casinos treat this, then it is likely they considered such activity suspicious, just wait a response from support to begin with.

Yeah, this is also what I'm thinking when I read this post, and I try to go and read the ToS of this gambling platform,

Quote

3. Restricted Territories

3.1. Blacklisted Territories: China, Netherlands, Dutch Caribbean Islands, Curacao, France, United States and/or any other restricted by law country or state. Note that it is strictly forbidden to play on BC.GAME games in blacklisted countries mentioned above.your personal data for the purpose of executing their duties and providing you with the best possible assistance and service. You hereby consent to such disclosures.

https://bc.game/help/terms-service

Maybe the VPN he used uses one of the countries in that list?

Anyhow, he confirmed that he doesn't have any crypto on them, so everything is good, but he shouldn't risk and play or even create an account on them as they might closed his account again.

Daltonik

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Merit: 1490

Quote from: bert1587 on February 05, 2023, 03:01:43 PM

bc.game closed my account without reason

this message appear

Error
Your account is at risk. Please reset your password via email.

ther dont want to open it

they dont respond in emails from me

I also receive emails from time to time about password reset on a particular resource, perhaps you really became a victim of an attacker trying to log into your account, for sure he did it using a vpn from different locations and if you consider how online casinos treat this, then it is likely they considered such activity suspicious, just wait a response from support to begin with.

Kakmakr

legendary

Activity: 3430

Merit: 1957

Leading Crypto Sports Betting & Casino Platform

I have to say.... this looks like a typical phishing scam email to me... can you right click on the url and then copy & paste it onto this platform, so that we can see if it is coming from the actual bc.game site or if it is just a phishing email that are trying to get hold of your login details?

Also, can you email the customer support or get hold of them via their official social media accounts to verify the origin of the email that was send to you?

If it is a phishing attempt.. then your login details are compromised... so I will advice you to contact them and then to change your password. (Did you enable 2FA? on that account) ?

EarnOnVictor

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Leading Crypto Sports Betting & Casino Platform

Quote from: bert1587 on February 05, 2023, 03:01:43 PM

bc.game closed my account without reason

this message appear

Error
Your account is at risk. Please reset your password via email.

ther dont want to open it

they dont respond in emails from me

You have to be careful to avoid being scammed. Just first check with BC.GAME support page or try to log in to your account directly from your webpage before you act. I would have provided you with more details if you provided more information. Be it as it may, it's good that you are careful of antics on the internet, if it's just a direct email, it might not be from the company. I'd received lots of it, particularly the ones pretending to be from Coinbase, I always ignore them as the sender's email is not always that of Coinbase itself.

Just try to know the truth, and if they block the account truly, you can report it here: https://bitcointalk.org/index.php?board=83.0

You might also want to read: https://www.wikihow.com/Report-Illegal-Gambling

CryptoHeadlineNews

hero member

Activity: 896

Merit: 653

Quote from: bert1587 on February 05, 2023, 03:01:43 PM

bc.game closed my account without reason

this message appear

Error
Your account is at risk. Please reset your password via email.

ther dont want to open it

they dont respond in emails from me

But wait, are you sure you never violated any of its terms and conditions? And have you tried resetting your password just as suggested via Gmail and you still weren't granted access? Because I'm sure that for such message to have pop-up is a sign maybe someone tried to accessing your account from a different device and got blocked by its robot due to protection against scams, and I think the only solution now is to contact customer care or its forum representatives just as suggested by other users, while also providing the necessary screenshot for further investigation

CryptSafe

sr. member

Activity: 728

Merit: 421

Quote from: bert1587 on February 05, 2023, 03:01:43 PM

bc.game closed my account without reason

this message appear

Error
Your account is at risk. Please reset your password via email.

ther dont want to open it

they dont respond in emails from me

It is unfortunate that you are having such experience with your casino at this point in time. So sorry about that but if I may ask you this question was there anything you did while trying to play on their platform? because as I see, you already have a negative trust attached to your account here which means otherwise because one would think you have default the casino policy and hence they might likely carryout such act on your account, another is this, you have no evidence backing your claims as this is an accusations against the casino. It would be nice you make available evidence for site seeing so that we could verify and know what to do and how to go about it with follow up and also comments and contributions from members of this platform. If their presence is registered here on this platform, their representative would need avail themselves here for clarity as to why your account was banned. In your own best interest, go get evidence as it is pictorial excerpts for sight seeing.

bitcampaign

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Quote from: babygun on February 05, 2023, 06:52:56 PM

Quote from: bitcampaign on February 05, 2023, 06:35:42 PM

i just saw this case that the account is at risk usually if you violate the casino rules of course your account and funds will be frozen, try to change the password then log in to your account again, better share screenshots also in this thread

I don’t think that is the case. If he would have violate some rules, you would receive another message or your account would be banned. Maybe somebody tried to log in to his account and that’s why they say his account is at risk. Just speculating also.

I think there are also other problems, if he really broke the rules his funds and account should be frozen, but it's true what you said maybe someone broke into his account and the casino asked him to change the password for security

mak013

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I don`t think that it is about scam. I think that they saw that`s someone trying to hack your account and blocked it. Try to connect with them by e-mail and after that send screenshots of them to their support here.Check spam, may be there are mails with changing password/e-mail or answers from support.

joeperry

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Have you tried resetting your password via email just like what on the email said? You said they closed your account without reason, but they won't do that no unless they have notice some unusual behavior in your account. I haven't place in the bc.game for a while and I am not really sure about its service but I think there is other user here which have the same issue as you, have you tried posting on their ANN thread so they could notice them, it looks like they are hard to contact through email.

Topic: bc.game closed my account without reason - page 2. (Read 432 times)