Author

Topic: BC.GAME do not support (Read 673 times)

copper member
Activity: 2380
Merit: 1302
Playbet.io - Crypto Casino and Sportsbook
October 12, 2023, 03:38:47 PM
#78
so the question now is whether the casino sent an email to OP or contacted OP through other means of communication and they already resolved the op's problem, or whether the casino is waiting for the op to enter the forum and send a pm, is it strange that a person who appears in this forum complaining, stay inactive for many days, how does he think his problem will be solved if he doesn't keep logging into the forum to see if the casino representative has or doesn't have an answer to his problem or if perhaps the casino representative needs help? more data and ask that the op provides such data? by that I mean that the op is making a mistake in becoming inactive.

but also if his problem has already been resolved, then it would be polite for him to say here on the forum that his problem has already been resolved. In any case, let's wait for him to enter the forum and explain what the point of the situation is.
So, finally, there is no response by the OP so it might have two things happened whether the OP has created a fake accusation or the problem of OP has been solved. If the problem has been solved then s/he should update that and lock the thread.
legendary
Activity: 3164
Merit: 1127
Leading Crypto Sports Betting & Casino Platform
August 31, 2023, 08:21:06 AM
#77
     -    As far as I know, BC Games was okay before, but recently I've been reading a lot of bad experiences from other gamblers who have tried this platform. I also agree with the OP,  it seems like this issue has been around for a long time. Has BC Games resolved it?

If it's a simple concern issue that can't be resolved immediately or takes a month, it doesn't look good for a casino like BC Games. Is there no reply from their support regarding this matter? I checked his review on TrustPilot, but I can't see it anymore. But anyway, if BC Games cares about their business, they will fix what needs to be fixed.
Only OP can update us about the situation of this issue and I'd hope that BC Game can solve this one since they are considered as one of the good site to gamble, I'm not sure about the current changes with their terms and the other issues with the site. There might be an abuse of the reward here or the site is still working with their investigation, whatever it is the support should inform the player about the issue and give him/her a chance to solve it, this is not a proper way to solve such kind of issue.
OP was last active on 19th of August, today is already 31st of August which is also the last day of the month of August, OP hope he has not come online to update this thread ...

When people complain about something on this forum and are never active to constantly update the thread, I usually think there are two reasons for this , and they are ..
1. Either the OP has given up and abandoned the issue, that is to them , whether the issue is solved or not is no longer their concern since they are not longer interested in it.
2. Or the issue is solved and the Op forgot to update the thread, that is, inform other users of the forum who showed interest in the issue, that the issue has been resolved > this reason is very common on this forum , most especially amongst new users.
the recent update of OP is last July 23 , and updated again in August 19 in which he counted 50 days of waiting , meaning he will come back again any time soon and no plans of abandoning this thread , because if he truly wanted , he will never wait for 50 days and yet no responses .
this leads something not good towards  BC.Games if not resolve  though they have acted the recent scam accusation and now is being paid ,hoping this will be the next one.

probably the case would have already been resolved if he was active here on the forum, I saw that the casino representative asked the OP to send him a PM with the OP's data, but the op did not enter the forum since the casino representative asked him to send PM, this can be seen here:

BC GAME  do not support!


We have 24/7 live support agents ready to answer your questions. There is never a moment that our support staff is offline. Furthermore, we have the most amazing community that spans across every major social platform and our own forum as well and they can be found giving helpful advice and answers based on their own experiences.

Would you care to elaborate on your issue with the specific problem you are experiencing? You can DM me if you'd like. Please include your userID.

so the question now is whether the casino sent an email to OP or contacted OP through other means of communication and they already resolved the op's problem, or whether the casino is waiting for the op to enter the forum and send a pm, is it strange that a person who appears in this forum complaining, stay inactive for many days, how does he think his problem will be solved if he doesn't keep logging into the forum to see if the casino representative has or doesn't have an answer to his problem or if perhaps the casino representative needs help? more data and ask that the op provides such data? by that I mean that the op is making a mistake in becoming inactive.

but also if his problem has already been resolved, then it would be polite for him to say here on the forum that his problem has already been resolved. In any case, let's wait for him to enter the forum and explain what the point of the situation is.
hero member
Activity: 770
Merit: 482
August 31, 2023, 08:17:36 AM
#76
     -    As far as I know, BC Games was okay before, but recently I've been reading a lot of bad experiences from other gamblers who have tried this platform. I also agree with the OP,  it seems like this issue has been around for a long time. Has BC Games resolved it?

Instead of resolving issues, some members suggested avoiding OP and his thread in the BC game thread. Maybe because they are wearing the BC game signature? Or there might be other reasons as well that we don't know. But there is another case where a player waiting for 15+ days for his KYC update and according to that player, he has opened 10+ live chats. Why not open a complaint file on askgambler like others did? It seems they only claims that they fix issues quickly but users does not agree with that.
sr. member
Activity: 2828
Merit: 357
Eloncoin.org - Mars, here we come!
August 31, 2023, 05:31:42 AM
#75
     -    As far as I know, BC Games was okay before, but recently I've been reading a lot of bad experiences from other gamblers who have tried this platform. I also agree with the OP,  it seems like this issue has been around for a long time. Has BC Games resolved it?

If it's a simple concern issue that can't be resolved immediately or takes a month, it doesn't look good for a casino like BC Games. Is there no reply from their support regarding this matter? I checked his review on TrustPilot, but I can't see it anymore. But anyway, if BC Games cares about their business, they will fix what needs to be fixed.
Only OP can update us about the situation of this issue and I'd hope that BC Game can solve this one since they are considered as one of the good site to gamble, I'm not sure about the current changes with their terms and the other issues with the site. There might be an abuse of the reward here or the site is still working with their investigation, whatever it is the support should inform the player about the issue and give him/her a chance to solve it, this is not a proper way to solve such kind of issue.
OP was last active on 19th of August, today is already 31st of August which is also the last day of the month of August, OP hope he has not come online to update this thread ...

When people complain about something on this forum and are never active to constantly update the thread, I usually think there are two reasons for this , and they are ..
1. Either the OP has given up and abandoned the issue, that is to them , whether the issue is solved or not is no longer their concern since they are not longer interested in it.
2. Or the issue is solved and the Op forgot to update the thread, that is, inform other users of the forum who showed interest in the issue, that the issue has been resolved > this reason is very common on this forum , most especially amongst new users.
the recent update of OP is last July 23 , and updated again in August 19 in which he counted 50 days of waiting , meaning he will come back again any time soon and no plans of abandoning this thread , because if he truly wanted , he will never wait for 50 days and yet no responses .
this leads something not good towards  BC.Games if not resolve  though they have acted the recent scam accusation and now is being paid ,hoping this will be the next one.
legendary
Activity: 2422
Merit: 1083
Leading Crypto Sports Betting & Casino Platform
August 31, 2023, 04:39:37 AM
#74
     -    As far as I know, BC Games was okay before, but recently I've been reading a lot of bad experiences from other gamblers who have tried this platform. I also agree with the OP,  it seems like this issue has been around for a long time. Has BC Games resolved it?

If it's a simple concern issue that can't be resolved immediately or takes a month, it doesn't look good for a casino like BC Games. Is there no reply from their support regarding this matter? I checked his review on TrustPilot, but I can't see it anymore. But anyway, if BC Games cares about their business, they will fix what needs to be fixed.
Only OP can update us about the situation of this issue and I'd hope that BC Game can solve this one since they are considered as one of the good site to gamble, I'm not sure about the current changes with their terms and the other issues with the site. There might be an abuse of the reward here or the site is still working with their investigation, whatever it is the support should inform the player about the issue and give him/her a chance to solve it, this is not a proper way to solve such kind of issue.
OP was last active on 19th of August, today is already 31st of August which is also the last day of the month of August, OP hope he has not come online to update this thread ...

When people complain about something on this forum and are never active to constantly update the thread, I usually think there are two reasons for this , and they are ..
1. Either the OP has given up and abandoned the issue, that is to them , whether the issue is solved or not is no longer their concern since they are not longer interested in it.
2. Or the issue is solved and the Op forgot to update the thread, that is, inform other users of the forum who showed interest in the issue, that the issue has been resolved > this reason is very common on this forum , most especially amongst new users.
legendary
Activity: 2464
Merit: 1039
Bitcoin Trader
August 31, 2023, 02:07:58 AM
#73
     -    As far as I know, BC Games was okay before, but recently I've been reading a lot of bad experiences from other gamblers who have tried this platform. I also agree with the OP,  it seems like this issue has been around for a long time. Has BC Games resolved it?

If it's a simple concern issue that can't be resolved immediately or takes a month, it doesn't look good for a casino like BC Games. Is there no reply from their support regarding this matter? I checked his review on TrustPilot, but I can't see it anymore. But anyway, if BC Games cares about their business, they will fix what needs to be fixed.
On any crypto site, be it an online crypto wallet or explorer and many more, there are always bc.games advertisements and they have money for their advertisements to attract more users, of course they can get them easily out there without having to promote them on this forum, so if indeed bc.games has the problem that the OP explained should have been abandoned by their users too, the OP didn't provide any evidence like screenshots and such to make it easier for everyone to believe that the OP was telling the truth.

We will never know who is right from either the casino or the users, because there are lots of rookie accounts getting paid to take down any casino here, after all bc.games signature campaign is also still active here and there doesn't seem to be many cases like this on the forums although there are some that appear but it seems that most of those who are caught cheating at the casino, not defending anyone, we must not see mistakes from one side only
full member
Activity: 2086
Merit: 193
August 31, 2023, 12:51:09 AM
#72
     -    As far as I know, BC Games was okay before, but recently I've been reading a lot of bad experiences from other gamblers who have tried this platform. I also agree with the OP,  it seems like this issue has been around for a long time. Has BC Games resolved it?

If it's a simple concern issue that can't be resolved immediately or takes a month, it doesn't look good for a casino like BC Games. Is there no reply from their support regarding this matter? I checked his review on TrustPilot, but I can't see it anymore. But anyway, if BC Games cares about their business, they will fix what needs to be fixed.
Only OP can update us about the situation of this issue and I'd hope that BC Game can solve this one since they are considered as one of the good site to gamble, I'm not sure about the current changes with their terms and the other issues with the site. There might be an abuse of the reward here or the site is still working with their investigation, whatever it is the support should inform the player about the issue and give him/her a chance to solve it, this is not a proper way to solve such kind of issue.
sr. member
Activity: 938
Merit: 303
August 31, 2023, 12:03:23 AM
#71
     -    As far as I know, BC Games was okay before, but recently I've been reading a lot of bad experiences from other gamblers who have tried this platform. I also agree with the OP,  it seems like this issue has been around for a long time. Has BC Games resolved it?

If it's a simple concern issue that can't be resolved immediately or takes a month, it doesn't look good for a casino like BC Games. Is there no reply from their support regarding this matter? I checked his review on TrustPilot, but I can't see it anymore. But anyway, if BC Games cares about their business, they will fix what needs to be fixed.
copper member
Activity: 2380
Merit: 1302
Playbet.io - Crypto Casino and Sportsbook
August 30, 2023, 06:45:25 PM
#70
Sometimes there really is a reason why the casino doesn't resolve user complaint tickets for weeks or indeed the casino doesn't want to respond to them, it could be that the OP did something that was prohibited by the casino so he was ignored, even though the OP made a lot of tickets but his account was marked by the casino would be useless, we don't really know the real problem, OP is just venting his anger on this thread.

If he has proof of cheating and other things that the casino is doing he should include screenshots or something like that so people believe he is in the right position while the casino should be able to process the problem, 3 weeks is not a long time, so there must be another reason why the casino hasn't responded whether it's because of too many tickets or some other problem.
   
You are right that gambling sites might be really busy and/or there might be other reasons not to respond first. They user tried to contact on live chat too many times then usal for the same issue. And/or the user created multiple tickets which are marked as spam and/or the user violated any rules which need to be verified by kyc verification.
hero member
Activity: 2702
Merit: 716
Nothing lasts forever
August 21, 2023, 10:00:52 AM
#69
Answering everyone's question... It's been almost a month since I've been waiting for the site's response and I still haven't been successful so far. There are two tickets in the post because the support itself, not giving a solution to the first one, opened another one. I haven't put pictures yet because I couldn't do that here. But as soon as I figure out how to do it, I'll post the images of the conversations. My problem is not with withdrawal! It's with affiliate rewards.
It's almost another month now and I hope you have your query resolved but in case it's pending then I am sorry for your loss.
Since you have newbie account, your pictures won't show up here anyway but you can still post the links to the pictures for others' reference.

Just go to https://talkimg.com/
Upload your images and then share the links here.
Well, they say silence means yes but it's always better to have a confirmation from him. If it's still pending, there might still be a chance and maybe it's part of their rule or punishment in case he did something wrong.

As for the pictures that won't show up, he can always buy a copper membership if he have a spare cash. That would make things easier for him or for us especially if he is planning to upload more proofs or updates. Whatever happens with the case here, it's a failed one, there might be a good reason for it and I think many people wouldn't change their mind of trusting BC.GAME only for a single or two controversial case.

I don't think he will buy a copper membership just to upload the images. He could simply share the links instead.
Well, I personally think that even if there is one scam accusation against a reputable site then that can lead to massive losses.
If proven that the site is guilty it will not only damage their reputation but can also make them face legal action.
hero member
Activity: 784
Merit: 672
Top Crypto Casino
August 20, 2023, 04:41:49 PM
#68
Go with whatever @Learn Bitcoin suggested you. I also believe that you should at least send a PM to their representative and share the details of the issue that you're having with their site. I'm more than sure that soon your issue will get resolved, and as far as I know they're a legit site and they're also running their signature campaign on this forum. Like @Learn Bitcoin said that sometimes those casinos claim that they have a proper and working customer support team, but in reality they lack in such department. That's why the only working option for you is to send message to their representative and describe the issue that you're having in detail so that he/she may convery that message to the BC.GAME team.
hero member
Activity: 2184
Merit: 891
Leading Crypto Sports Betting and Casino Platform
August 20, 2023, 02:36:47 PM
#67
have you tried putting this up with the proper channels? Like escalating this to a subject matter expert (I believe they have the capabilities to solve the problem for you) instead of working with the same customer service channel for 3 weeks straight? Or are they not able to provide such accessibilities, and if that's the case then that's a massive red flag for me. Anywho, hope you find the solution you're looking for. Bc.game's pretty big in this forum and they had tons of people who would vouch for their integrity, so I don't think they'd run off with your affiliate money.

Try to escalate this and ask for a higher-up that would expedite the solution for you, perhaps that could work.
hero member
Activity: 462
Merit: 767
Instant cryptocurrency exchange with own reserves!
August 19, 2023, 10:10:57 PM
#66
Okay. I am commenting here again. Very recently BC game solved a scam accusation of user mamu88. Here you can see the whole case; https://bitcointalksearch.org/topic/bcgame-trying-to-scam-blatantly-solved-after-80-days-5456655 Bc game representative handled the case personally. Since support does not help in your case, I suggest you contact their representative here and explain your problem privately. User: BC.GAME

I have criticized their support on several occasions. Several casinos claim their support is fast and works 24/7, but they actually do not work in reality. They have a long way to go and have room for improvement. Anyways, I do not see any other good options except for contacting their representative here. In case you already contacted, unfortunately I have nothing to add new regarding this.
newbie
Activity: 10
Merit: 2
August 19, 2023, 05:04:02 PM
#65
Hey guys! thanks to everyone who commented on my post. Here I bring you update of the problem: the issue has not been resolved. I believe we are reaching 50 days without resolution, 2 more tickets were opened about the same problem (4 in total). Remembering that even though I informed them that they already had two open tickets, the support went and opened 2 more with the same problem without solving it. I'm believing they don't want to pay what they owe. If anyone knows of any arbitration organizations against virtual casinos, please comment here. If there is any new information, I will bring it to you.
hero member
Activity: 2954
Merit: 796
August 19, 2023, 07:35:07 AM
#64
If you're going to get all touchy about a slight delay, maybe the online world isn't for you. I've had my fair share of business experiences, and I'll tell you this - sometimes delays happen. But seriously, jumping ship because of a brief wait? Dramatic much?

If you want to gamble, gamble right: Go for the champions. Stake.com is hands down the best gambling platform out there. Why waste your time with BC.game and their non-existent customer care? Its clear that they dont have the same level of quality. It’s almost like they’ve got a "Loser" sign flashing over them


On this case, What’s the essence of having a live support if they can’t answer the concern instead they just opem a support ticket to forward it to the devs. This is a general comment for all the casino that have a customer support that can’t answer a simple inquiry aside from generic replies.

The issue here is a simple affiliate reward concern, it's been a month without answer on his ticket base on OP last post here. https://bitcointalksearch.org/topic/m.62592852
legendary
Activity: 1946
Merit: 1100
Leading Crypto Sports Betting & Casino Platform
August 19, 2023, 07:28:20 AM
#63
~snip~
Indeed, the silence is killing to be honest, I personally remember how bad I always feel when I have a problem with any site and after reaching out to their customer care, and for like one to two hours, they haven't answered me, i always resolve in my mind that after that issue is solved, I will just get my money out and never use them again.
And personally, I've come to believe that nothing silently and slowly kills a business like bad customer support, not responding to customers when they need help always give the impression that such platform is not reliable and may not be trusted, even when the site owners have no intention of ever committing any kind of fraud against their customers, I don't know what is the plan of BC.game,  even if they don't have any answer for the OP, its takes nothing from them to just say so, than putting up this "I don't care" attitude, this can not help their growth in the long term if they continue like this.
If you're going to get all touchy about a slight delay, maybe the online world isn't for you. I've had my fair share of business experiences, and I'll tell you this - sometimes delays happen. But seriously, jumping ship because of a brief wait? Dramatic much?

If you want to gamble, gamble right: Go for the champions. Stake.com is hands down the best gambling platform out there. Why waste your time with BC.game and their non-existent customer care? Its clear that they dont have the same level of quality. It’s almost like they’ve got a "Loser" sign flashing over them

Remember, winners stick with winners. If you want to be on the winning team, you know where to go. But keep in mind, only the strong and patient survive in this game
legendary
Activity: 2422
Merit: 1083
Leading Crypto Sports Betting & Casino Platform
August 19, 2023, 02:41:46 AM
#62
Answering everyone's question... It's been almost a month since I've been waiting for the site's response and I still haven't been successful so far. There are two tickets in the post because the support itself, not giving a solution to the first one, opened another one. I haven't put pictures yet because I couldn't do that here. But as soon as I figure out how to do it, I'll post the images of the conversations. My problem is not with withdrawal! It's with affiliate rewards.

Yeah the problem currently is with affiliate rewards but once you get them, who knows they disable their withdrawal. I am saying this become i have been reading a lot about the BC.Game problems and I do not know what is going inside with the management of this casino. If they want to continue their business, they got to resolve these issues quickly else people will lose trust in them.

Trust is hard to build in any casino and I am sure BC.Game should know this. If they are not interested in solving people's queries & issues, I am afraid it's time for their scam exit or something.
Indeed, the silence is killing to be honest, I personally remember how bad I always feel when I have a problem with any site and after reaching out to their customer care, and for like one to two hours, they haven't answered me, i always resolve in my mind that after that issue is solved, I will just get my money out and never use them again.
And personally, I've come to believe that nothing silently and slowly kills a business like bad customer support, not responding to customers when they need help always give the impression that such platform is not reliable and may not be trusted, even when the site owners have no intention of ever committing any kind of fraud against their customers, I don't know what is the plan of BC.game,  even if they don't have any answer for the OP, its takes nothing from them to just say so, than putting up this "I don't care" attitude, this can not help their growth in the long term if they continue like this.
hero member
Activity: 2814
Merit: 618
Leading Crypto Sports Betting & Casino Platform
August 19, 2023, 02:27:10 AM
#61
Answering everyone's question... It's been almost a month since I've been waiting for the site's response and I still haven't been successful so far. There are two tickets in the post because the support itself, not giving a solution to the first one, opened another one. I haven't put pictures yet because I couldn't do that here. But as soon as I figure out how to do it, I'll post the images of the conversations. My problem is not with withdrawal! It's with affiliate rewards.

Yeah the problem currently is with affiliate rewards but once you get them, who knows they disable their withdrawal. I am saying this become i have been reading a lot about the BC.Game problems and I do not know what is going inside with the management of this casino. If they want to continue their business, they got to resolve these issues quickly else people will lose trust in them.

Trust is hard to build in any casino and I am sure BC.Game should know this. If they are not interested in solving people's queries & issues, I am afraid it's time for their scam exit or something.
legendary
Activity: 2464
Merit: 1039
Bitcoin Trader
August 19, 2023, 02:23:40 AM
#60
Before using any online casino next time, make sure it's one of the most talked about on this forum, save yourself from unnecessary painful experience.
There are many cases where some users may do things that are prohibited, for example cheating in taking advantage of bonuses or money from affiliates, that's why what we need to know is whether the OP is doing something that is prohibited or not, while there is no evidence of screenshots of conversations or anything, so we can't accuse this site of not paying, as far as I can see the bc.games site is full of users because they are actively carrying out advertising campaigns everywhere. So maybe they'll be turned down if it's fraudulent and flagged.

I also have no intention of supporting this site because we must first know who is committing fraud and fraud, it is true that we must look at sites that are trusted and safe because that way it will keep us away from painful things. just look at my signature campaign where you will find trusted gambling sites in this forum  Grin
legendary
Activity: 2044
Merit: 1075
Leading Crypto Sports Betting & Casino Platform
August 19, 2023, 01:58:10 AM
#59
Answering everyone's question... It's been almost a month since I've been waiting for the site's response and I still haven't been successful so far. There are two tickets in the post because the support itself, not giving a solution to the first one, opened another one. I haven't put pictures yet because I couldn't do that here. But as soon as I figure out how to do it, I'll post the images of the conversations. My problem is not with withdrawal! It's with affiliate rewards.
It's almost another month now and I hope you have your query resolved but in case it's pending then I am sorry for your loss.
Since you have newbie account, your pictures won't show up here anyway but you can still post the links to the pictures for others' reference.

Just go to https://talkimg.com/
Upload your images and then share the links here.
Well, they say silence means yes but it's always better to have a confirmation from him. If it's still pending, there might still be a chance and maybe it's part of their rule or punishment in case he did something wrong.

As for the pictures that won't show up, he can always buy a copper membership if he have a spare cash. That would make things easier for him or for us especially if he is planning to upload more proofs or updates. Whatever happens with the case here, it's a failed one, there might be a good reason for it and I think many people wouldn't change their mind of trusting BC.GAME only for a single or two controversial case.
hero member
Activity: 2702
Merit: 716
Nothing lasts forever
August 16, 2023, 09:44:03 AM
#58
Answering everyone's question... It's been almost a month since I've been waiting for the site's response and I still haven't been successful so far. There are two tickets in the post because the support itself, not giving a solution to the first one, opened another one. I haven't put pictures yet because I couldn't do that here. But as soon as I figure out how to do it, I'll post the images of the conversations. My problem is not with withdrawal! It's with affiliate rewards.

It's almost another month now and I hope you have your query resolved but in case it's pending then I am sorry for your loss.
Since you have newbie account, your pictures won't show up here anyway but you can still post the links to the pictures for others' reference.

Just go to https://talkimg.com/
Upload your images and then share the links here.
sr. member
Activity: 1498
Merit: 271
DGbet.fun - Crypto Sportsbook
August 16, 2023, 09:17:14 AM
#57
I would like to leave here my indignation with BC.Game. I've been trying to solve a problem for 3 weeks and the support only knows how to open tickets and promise deadlines that they don't meet. The problem is, I'm entitled to an affiliate reward. But I don't think the site wants to pay. Anyone else having problems with this site?
Sometime the number of tickets might be too many that's why the reply may take more time than usual but the time you have mentioned is quite high. I have never heard about it and also never faced an issue like this. Would you like to post details of the problem on the beginning post.

The site should also clearly state the reason for delaying the response. It’s more than a month now. It’s clearly seems that the customer support team is ignoring OP. But this doesn’t mean that OP haven’t broke any rules or terms and conditions. I am just assuming that as this is the case of affiliate commissions, so OP have done multi accounting, and for this reason the support team is not replying him ? This is just an assumption. Only the Bc.game team can the reality behind this.

That delay is not good for a user and to the people who can read this post since many would think that they had bad support then they do that on purpose. I think BC.Game should step up here since for that accusation where the affiliate rewards is not given from a user do big efforts is not a good approach by them.
Also if they give a clear answer to OP on when is the possible timeline for this issue to be solve maybe he will not come here posting like this then just wait for their answer regarding on possible investigation done by their team.

Agreed, I hope bc.games won't allow this issue to destroy the majority of the trust they gave in this platform. Because if they remain silent which is the bc support, I think this could possibly the way why their community will get out and find  other gambling platform that is more responsible in this scenario.

Especially now more community here in the forum are voicing out now for what bc support is doing, and we don't know or no one knows why they're not responding to the problem of the OP.
sr. member
Activity: 616
Merit: 271
August 16, 2023, 08:01:53 AM
#56
Answering everyone's question... It's been almost a month since I've been waiting for the site's response and I still haven't been successful so far. There are two tickets in the post because the support itself, not giving a solution to the first one, opened another one.

I have heard an experience of support which do not link up or work with the tickets raised. I later understood that it was a bug from the backend. This happens such that if you raise a ticket, and a support tries to solve the problem but could not that day, it will be difficult for another support to continue the matter because they will not see the progress from back end. The complaint will need to start a new complaint thereby making the whole issues untrackable. I do not think that BC.Games have such a large number of support.


I haven't put pictures yet because I couldn't do that here. But as soon as I figure out how to do it, I'll post the images of the conversations. My problem is not with withdrawal! It's with affiliate rewards.
Just a few more posts from you, you will become a Jr member and able to post a picture. You already have the merit needed.
legendary
Activity: 2758
Merit: 1228
August 16, 2023, 07:02:04 AM
#55
I would like to leave here my indignation with BC.Game. I've been trying to solve a problem for 3 weeks and the support only knows how to open tickets and promise deadlines that they don't meet. The problem is, I'm entitled to an affiliate reward. But I don't think the site wants to pay. Anyone else having problems with this site?
Sometime the number of tickets might be too many that's why the reply may take more time than usual but the time you have mentioned is quite high. I have never heard about it and also never faced an issue like this. Would you like to post details of the problem on the beginning post.

The site should also clearly state the reason for delaying the response. It’s more than a month now. It’s clearly seems that the customer support team is ignoring OP. But this doesn’t mean that OP haven’t broke any rules or terms and conditions. I am just assuming that as this is the case of affiliate commissions, so OP have done multi accounting, and for this reason the support team is not replying him ? This is just an assumption. Only the Bc.game team can the reality behind this.

That delay is not good for a user and to the people who can read this post since many would think that they had bad support then they do that on purpose. I think BC.Game should step up here since for that accusation where the affiliate rewards is not given from a user do big efforts is not a good approach by them.
Also if they give a clear answer to OP on when is the possible timeline for this issue to be solve maybe he will not come here posting like this then just wait for their answer regarding on possible investigation done by their team.
sr. member
Activity: 952
Merit: 275
August 16, 2023, 06:27:08 AM
#54
Sorry for your bad experience using this online casino, I don't know much about BC.Game but it's easier to read reviews online, I am not satisfied with what people are saying about this gambling platform, so I think it doesn't passed by mid rank list of casinos I can use.

There is no way to deal with this casino on here if there is no concrete evidence but if they are intentionally doing this to their customers it's only a matter of time, when the time is rip enough actions will be taken on them.

Do not do anything stupid trying to force your way, and do not expect anything positive from them either since you have been waiting for month now, I will advice you move on and start using more talked about online casinos like Fortune Jack, Rollbit, Stake etc.

Before using any online casino next time, make sure it's one of the most talked about on this forum, save yourself from unnecessary painful experience.
copper member
Activity: 2268
Merit: 539
LuckyDiamond.io - FLAT 50% Deposit Bonus!
August 16, 2023, 03:13:14 AM
#53
I would like to leave here my indignation with BC.Game. I've been trying to solve a problem for 3 weeks and the support only knows how to open tickets and promise deadlines that they don't meet. The problem is, I'm entitled to an affiliate reward. But I don't think the site wants to pay. Anyone else having problems with this site?
Sometime the number of tickets might be too many that's why the reply may take more time than usual but the time you have mentioned is quite high. I have never heard about it and also never faced an issue like this. Would you like to post details of the problem on the beginning post.

The site should also clearly state the reason for delaying the response. It’s more than a month now. It’s clearly seems that the customer support team is ignoring OP. But this doesn’t mean that OP haven’t broke any rules or terms and conditions. I am just assuming that as this is the case of affiliate commissions, so OP have done multi accounting, and for this reason the support team is not replying him ? This is just an assumption. Only the Bc.game team can the reality behind this.
sr. member
Activity: 938
Merit: 303
August 16, 2023, 03:06:47 AM
#52
     -    This is the problems sometimes with the other casino in terms of their customer support, if the issue is a big problems they don't give an answer or reason why they're not responding about their clients concern, and this was too annoying for the part of the involved user.

And now its been 1 month almost in which I didn't see if the problem issue has been resolve now, though, sometimes also I played gamble in bc games, but in this situation if they can't solve this one, I think no reason for me to get back to play on this gambling platform.
legendary
Activity: 2464
Merit: 1039
Bitcoin Trader
August 16, 2023, 01:53:04 AM
#51
I would like to leave here my indignation with BC.Game. I've been trying to solve a problem for 3 weeks and the support only knows how to open tickets and promise deadlines that they don't meet. The problem is, I'm entitled to an affiliate reward. But I don't think the site wants to pay. Anyone else having problems with this site?
Sometime the number of tickets might be too many that's why the reply may take more time than usual but the time you have mentioned is quite high. I have never heard about it and also never faced an issue like this. Would you like to post details of the problem on the beginning post.
Sometimes there really is a reason why the casino doesn't resolve user complaint tickets for weeks or indeed the casino doesn't want to respond to them, it could be that the OP did something that was prohibited by the casino so he was ignored, even though the OP made a lot of tickets but his account was marked by the casino would be useless, we don't really know the real problem, OP is just venting his anger on this thread.

If he has proof of cheating and other things that the casino is doing he should include screenshots or something like that so people believe he is in the right position while the casino should be able to process the problem, 3 weeks is not a long time, so there must be another reason why the casino hasn't responded whether it's because of too many tickets or some other problem.
legendary
Activity: 2422
Merit: 1083
Leading Crypto Sports Betting & Casino Platform
August 16, 2023, 01:15:37 AM
#50
I would like to leave here my indignation with BC.Game. I've been trying to solve a problem for 3 weeks and the support only knows how to open tickets and promise deadlines that they don't meet. The problem is, I'm entitled to an affiliate reward. But I don't think the site wants to pay. Anyone else having problems with this site?
Sometime the number of tickets might be too many that's why the reply may take more time than usual but the time you have mentioned is quite high. I have never heard about it and also never faced an issue like this. Would you like to post details of the problem on the beginning post.
Well, even though you are right with the fact that sometimes, the number of tickets are quite high, but then, another question popping in my head right now is, how long does it take to reply a ticket?, replying a ticket takes less than a minute or lets just say 2 minutes maximum, with a dedicated customer support who focuses or does nothing else but focus on answering customers, I bet a million tickets can be given a reply to in a day.
But then, I think most of the time, customer supports, not just for casinos but other platforms as well, deliberately leave tickets unanswered to, for several days of weeks, and at the end, they tell us its because they have several tickets to attend to, I personally have never seen that as an excuse, they do this on purpose and nothing can change my mind about that.
copper member
Activity: 2380
Merit: 1302
Playbet.io - Crypto Casino and Sportsbook
August 15, 2023, 06:50:55 PM
#49
I would like to leave here my indignation with BC.Game. I've been trying to solve a problem for 3 weeks and the support only knows how to open tickets and promise deadlines that they don't meet. The problem is, I'm entitled to an affiliate reward. But I don't think the site wants to pay. Anyone else having problems with this site?
Sometime the number of tickets might be too many that's why the reply may take more time than usual but the time you have mentioned is quite high. I have never heard about it and also never faced an issue like this. Would you like to post details of the problem on the beginning post.
legendary
Activity: 2772
Merit: 1028
Duelbits.com
July 24, 2023, 04:40:44 PM
#48
Answering everyone's question... It's been almost a month since I've been waiting for the site's response and I still haven't been successful so far. There are two tickets in the post because the support itself, not giving a solution to the first one, opened another one. I haven't put pictures yet because I couldn't do that here. But as soon as I figure out how to do it, I'll post the images of the conversations. My problem is not with withdrawal! It's with affiliate rewards.
I strongly recommend avoiding BC.game, this online platform has been one of the worst gambling experiences I have ever had in the past. They can easily block the account and ask for many documents to squeeze users who win nice amounts in the long term. Such shady things never happen on alternative crypto casinos but it is quite possible for BC.game to do so, IMHO. My final opinion is to forget about the amount you got there, they will probably don't pay back it. In the best case, VIP managers may help you but it is not going to happen surely.
newbie
Activity: 10
Merit: 2
July 23, 2023, 04:15:45 PM
#47
Answering everyone's question... It's been almost a month since I've been waiting for the site's response and I still haven't been successful so far. There are two tickets in the post because the support itself, not giving a solution to the first one, opened another one. I haven't put pictures yet because I couldn't do that here. But as soon as I figure out how to do it, I'll post the images of the conversations. My problem is not with withdrawal! It's with affiliate rewards.
copper member
Activity: 2800
Merit: 1179
Leading Crypto Sports Betting & Casino Platform
July 20, 2023, 05:14:39 AM
#46
The forum admins or moderators might not, but where are DT members and why aren't any casinos with negative complaints AT LEAST getting a feedback until cases are resolved, or scam flags being made/supported, and negative feedback? If you look at some clear scams like BC.Game, Betnomi, and much more, these are confirmed scams and/or have loads of complaints and yet no comment or clear indication by DefaultTrust/influential members that they've either got complaints or are scams.

There is definitely room for improvement and I don't believe that confirmed scams in this board should be allowed to remain within the board with no trust rating, or better, there should be another board where the confirmed scams go. Yes, people need to do due diligence, but there should be more input or clear labelling by influential members imo.
Before a DT tags anyone for scams, they need solid evidence for the reference. A DT cannot leave negative feedback based on unproven claims. I do not see any open scam accusation against BC game where it's proved that the casino scammed someone. Even if someone claims that they were scammed by Bc games and present a one-sided story, sometimes casinos decide not to respond in some cases.

Most of the DT members don't leave negative feedback just based on one-sided stories. They want to hear back from the casino representative as well. But, the question remains what if a casino representative never replies? How this will be handled?

BC.Game scam accusation is increasing in the forum and the alarming part is they don’t have any representative here to answer all the accusations. You're right about the requirements of hearing both party side but the problem here is BC.Game never answer any existing complaints here in the forum.

@Bencodie already shared some of the scam accusation by bc.game here https://bitcointalksearch.org/topic/m.62565809 while most of them  is unanswered despite of having proof.

But, the question remains what if a casino representative never replies? How this will be handled?

This time, leaving negative feedback is appropriate as warning. A DT can always leave a note such as this feedback will be removed once the user answer the existing open scam accusation. But ofc this is only applicable for case valid proof or multiple reports.
sr. member
Activity: 1498
Merit: 271
DGbet.fun - Crypto Sportsbook
July 20, 2023, 04:21:14 AM
#45
I would like to leave here my indignation with BC.Game. I've been trying to solve a problem for 3 weeks and the support only knows how to open tickets and promise deadlines that they don't meet. The problem is, I'm entitled to an affiliate reward. But I don't think the site wants to pay. Anyone else having problems with this site?

If you have any problems with bc games, regarding the affiliate programs, for sure they will answer whatever the reported issue is in their support ticket. Because they won't let that ruin their casino's reputation just because of what you say.

just be patient for now and wait, maybe later they will study or review the issue you mentioned.
hero member
Activity: 462
Merit: 767
Instant cryptocurrency exchange with own reserves!
July 19, 2023, 09:41:08 PM
#44
The forum admins or moderators might not, but where are DT members and why aren't any casinos with negative complaints AT LEAST getting a feedback until cases are resolved, or scam flags being made/supported, and negative feedback? If you look at some clear scams like BC.Game, Betnomi, and much more, these are confirmed scams and/or have loads of complaints and yet no comment or clear indication by DefaultTrust/influential members that they've either got complaints or are scams.

There is definitely room for improvement and I don't believe that confirmed scams in this board should be allowed to remain within the board with no trust rating, or better, there should be another board where the confirmed scams go. Yes, people need to do due diligence, but there should be more input or clear labelling by influential members imo.
Before a DT tags anyone for scams, they need solid evidence for the reference. A DT cannot leave negative feedback based on unproven claims. I do not see any open scam accusation against BC game where it's proved that the casino scammed someone. Even if someone claims that they were scammed by Bc games and present a one-sided story, sometimes casinos decide not to respond in some cases.

Most of the DT members don't leave negative feedback just based on one-sided stories. They want to hear back from the casino representative as well. But, the question remains what if a casino representative never replies? How this will be handled?
legendary
Activity: 1666
Merit: 1037
July 19, 2023, 04:33:04 AM
#43
I'm surprised they are still allowed to promote and operate here despite so many complaints. I guess that the board just doesn't care too much, or enough to boycott them.

I believe you have spent enough time on this forum to know that even scams are not moderated here. No matter what business and how they operate, bitcoin talk does not care about it. They are free to have their ANN thread and their promotion in the forum. I guess you knew there was 1xbit, and they were running a signature campaign here.

I did not see their signature for a while now. But they still operate their ANN here in Bitcointalk. Imagine if scams are not moderated; who will moderate casinos that may have some running issues? Bc game has some reputation as well. People already know abut their support issue.

Campaigns for scams run often too long before they are closed. By the time it happens, too many flies get caught in the spider web.

Snip.

You need to understand that moderators is not moderating scam here so you need to do your own critical thinking to define which is scam and not here. And for so many accusation thrown to them or other casino its should be a valid reason for us not to play. Since if we play without doing some research regarding how fair they and trusted could possibly they are then its our fault because we don't do any basic searching. Many boycott then already but newbies failed to do their own research that's the reason why they are the most favorite target of their scams.

I'm surprised they are still allowed to promote and operate here despite so many complaints. I guess that the board just doesn't care too much, or enough to boycott them.

I believe you have spent enough time on this forum to know that even scams are not moderated here. No matter what business and how they operate, bitcoin talk does not care about it. They are free to have their ANN thread and their promotion in the forum. I guess you knew there was 1xbit, and they were running a signature campaign here.

I did not see their signature for a while now. But they still operate their ANN here in Bitcointalk. Imagine if scams are not moderated; who will moderate casinos that may have some running issues? Bc game has some reputation as well. People already know abut their support issue.
Yes, as far as I know, the forum admins seem to really uphold freedom here, so indeed those who commit fraud will not be kicked out by the forum admin because of that freedom, but it's our job to remind newbies to be careful and stay away from these platforms to prevent fraud. I actually had no issues with the bc.games site in the past and I didn't know about their poor support either. different from 1xbit they are also not really active in responding to every case on this forum so it is marked as a fraud.

It is important for beginners to read any reviews about gambling platform sites on forums including their ANNs so they can know that the site is really safe, because if it is not safe then you will definitely find warning posts from friends for beginners to stay away from the site and explain the dangers of playing on platform sites. the gambling.

The forum admins or moderators might not, but where are DT members and why aren't any casinos with negative complaints AT LEAST getting a feedback until cases are resolved, or scam flags being made/supported, and negative feedback? If you look at some clear scams like BC.Game, Betnomi, and much more, these are confirmed scams and/or have loads of complaints and yet no comment or clear indication by DefaultTrust/influential members that they've either got complaints or are scams.

There is definitely room for improvement and I don't believe that confirmed scams in this board should be allowed to remain within the board with no trust rating, or better, there should be another board where the confirmed scams go. Yes, people need to do due diligence, but there should be more input or clear labelling by influential members imo.
sr. member
Activity: 686
Merit: 403
July 19, 2023, 04:02:15 AM
#42
There is a lesson to be learn from this one, what I hated about online casinos the most is the lack of communication, I feel a lot safer if the team are responsive, it makes me feel like no amount of problems I can run into the team will always be there to help me out, but if they are hard to reach it's a big turn off for me, I will gladly stay away from any online casino that have no time for their customers, even if they have good reputation I don't have the patience to wait until they get back to me.

Till this day only very few online casinos takes their customer's services as the most important part of their company, and it's the most effective way to get more customers, I mean who doesn't love to get their problem solved by responsible team?

I heard that BC.GAME is one of the best online casinos, I have not use the platform before too, since this is also an affiliate issue there is nothing to be in rush about, I think what you need now is time and patience.
hero member
Activity: 2548
Merit: 769
July 19, 2023, 01:55:41 AM
#41
There is no information. It would be better to make screenshots with the tickets. But i don`t think that this thread will help, it may be only useful information for other users. The BC.GAME representative only inform about some changes but don`t answer on the board. I think that he even don`t see this thread. And about problems with this casino - there are threads with problems that weren`t solved. But the casino works and pay money for winning.
The only advice i can give - continue dialogue with support and try to solve the problem with them.
Yes, that's correct. That's the only reasonable suggestion @OP can come up with. But I'm curious what happened to the account? Did he manage to get the attention of the BC.game representatives here and solve the case right away? But as far as I know, BC.game is already one of the good casinos many people recommend. So maybe it's just a misunderstanding problem that often happens to some people who complain about withdrawal problems or something else. Hopefully, @OP can settle the case well and withdraw all the money.
The problem with communication i think. It would be better for all if the casino representative would communicate with the members and try to solve their problems. So we see here problems that could be solved fast but the casino even doesn`t know about it. But again - if we write about this problem here - the casino willn`t see it. And BC.game is a big casino, so they have lots of users with lots of problems, that`s why we see such threads.
legendary
Activity: 2464
Merit: 1039
Bitcoin Trader
July 18, 2023, 10:20:15 AM
#40
I'm surprised they are still allowed to promote and operate here despite so many complaints. I guess that the board just doesn't care too much, or enough to boycott them.

I believe you have spent enough time on this forum to know that even scams are not moderated here. No matter what business and how they operate, bitcoin talk does not care about it. They are free to have their ANN thread and their promotion in the forum. I guess you knew there was 1xbit, and they were running a signature campaign here.

I did not see their signature for a while now. But they still operate their ANN here in Bitcointalk. Imagine if scams are not moderated; who will moderate casinos that may have some running issues? Bc game has some reputation as well. People already know abut their support issue.
Yes, as far as I know, the forum admins seem to really uphold freedom here, so indeed those who commit fraud will not be kicked out by the forum admin because of that freedom, but it's our job to remind newbies to be careful and stay away from these platforms to prevent fraud. I actually had no issues with the bc.games site in the past and I didn't know about their poor support either. different from 1xbit they are also not really active in responding to every case on this forum so it is marked as a fraud.

It is important for beginners to read any reviews about gambling platform sites on forums including their ANNs so they can know that the site is really safe, because if it is not safe then you will definitely find warning posts from friends for beginners to stay away from the site and explain the dangers of playing on platform sites. the gambling.
hero member
Activity: 2520
Merit: 783
July 18, 2023, 10:09:58 AM
#39

You need to understand that moderators is not moderating scam here so you need to do your own critical thinking to define which is scam and not here. And for so many accusation thrown to them or other casino its should be a valid reason for us not to play. Since if we play without doing some research regarding how fair they and trusted could possibly they are then its our fault because we don't do any basic searching. Many boycott then already but newbies failed to do their own research that's the reason why they are the most favorite target of their scams.
sr. member
Activity: 1204
Merit: 270
Hire Bitcointalk Camp. Manager @ r7promotions.com
July 18, 2023, 08:45:41 AM
#38
If you review it properly, you will get the correct information about this board the problems of the casinos are all discussed. There will be scams but you have to learn to control yourself. The casino has an unmatched selection of games, making BC.GAME one of the best bitcoin casino options available on the market but its problems remain. They may be closing everything to open tickets and giving false promises so they don't support any information. As you can see, this site has a lot going for it if you are sure you can change it a bit.
hero member
Activity: 462
Merit: 767
Instant cryptocurrency exchange with own reserves!
July 18, 2023, 08:06:32 AM
#37
I'm surprised they are still allowed to promote and operate here despite so many complaints. I guess that the board just doesn't care too much, or enough to boycott them.

I believe you have spent enough time on this forum to know that even scams are not moderated here. No matter what business and how they operate, bitcoin talk does not care about it. They are free to have their ANN thread and their promotion in the forum. I guess you knew there was 1xbit, and they were running a signature campaign here.

I did not see their signature for a while now. But they still operate their ANN here in Bitcointalk. Imagine if scams are not moderated; who will moderate casinos that may have some running issues? Bc game has some reputation as well. People already know abut their support issue.
sr. member
Activity: 2296
Merit: 348
July 18, 2023, 06:10:11 AM
#36
I would like to leave here my indignation with BC.Game. I've been trying to solve a problem for 3 weeks and the support only knows how to open tickets and promise deadlines that they don't meet. The problem is, I'm entitled to an affiliate reward. But I don't think the site wants to pay. Anyone else having problems with this site?
OP, BC.Game gambling site has representatives here who can handle problems especially for their users, you can visit them here: https://bitcointalksearch.org/topic/bcgame-casino-and-sportsbook-200-bonus-promo-code-bclcfc-5088875

Or you can directly contact their representative about the affiliate prize you mean, I think if you really have an absolute win, if you are not satisfied with the support in their chat, maybe you can try to discuss with @BC.GAME, to solve your ticket problem, just try contacting hopefully there will be a satisfying answer for you.
I think he already knows this. He didn't mean to say that BC.GAME doesn't have a costumer support but what he really mean is that their support team isn't solving his issue. It's not the first time I see someone who complain about BC.GAME affiliate rewards but maybe they are all the same people. Not that I'm defending the casino but maybe these people can't move on that they didn't get their reward because they did something inappropriate. They think it's easy to game the system but they are wrong.

There is another concern about affiliate reward which states that BC.GAME decreases their affiliate rewards. I think this is official and happens to all. Well, if they don't like it, they better leave. Complaining here about it, doesn't help.
hero member
Activity: 2912
Merit: 541
Leading Crypto Sports Betting & Casino Platform
July 18, 2023, 05:58:09 AM
#35
There is no information. It would be better to make screenshots with the tickets. But i don`t think that this thread will help, it may be only useful information for other users. The BC.GAME representative only inform about some changes but don`t answer on the board. I think that he even don`t see this thread. And about problems with this casino - there are threads with problems that weren`t solved. But the casino works and pay money for winning.
The only advice i can give - continue dialogue with support and try to solve the problem with them.
Yes, that's correct. That's the only reasonable suggestion @OP can come up with. But I'm curious what happened to the account? Did he manage to get the attention of the BC.game representatives here and solve the case right away? But as far as I know, BC.game is already one of the good casinos many people recommend. So maybe it's just a misunderstanding problem that often happens to some people who complain about withdrawal problems or something else. Hopefully, @OP can settle the case well and withdraw all the money.
hero member
Activity: 2548
Merit: 769
July 18, 2023, 02:30:11 AM
#34
There is no information. It would be better to make screenshots with the tickets. But i don`t think that this thread will help, it may be only useful information for other users. The BC.GAME representative only inform about some changes but don`t answer on the board. I think that he even don`t see this thread. And about problems with this casino - there are threads with problems that weren`t solved. But the casino works and pay money for winning.
The only advice i can give - continue dialogue with support and try to solve the problem with them.
hero member
Activity: 1652
Merit: 521
Leading Crypto Sports Betting & Casino Platform
July 18, 2023, 12:54:11 AM
#33
A lot of complaints about bc game support: support should be the priority of an online casino. Bc games claim their support is fast and available 24/7 while many gamblers complain that their support does not answer. After seeing too many complaints, do they take any action on it? Or just leave it like that?
Over here in my place, the typical answer you will get for such a question would be "if you ask me, who will I ask?".   Grin.

Well, to be sincere with your, BC.Game really used to be one of the very best casino, with indeed a support that response 24/7 and very fast too, but presently, I don't know what is happening with them, maybe they laid some workers off or something, no body can really tell except they themselves decide to let their community know what is really going on wit their support system..

Anyways, what ever be the case, I hope they fix it, and return back to being that great casino they used to be.
I used to have an account and play on BC.Game and if you look at the past they are indeed one of the good casinos and can be trusted, even every problem is immediately resolved by support when I submit a complaint.
It's just that whatever problems are going on within the BC.Game team structure are not known by gamblers or even their community so it's only natural that some problems and complaints are raised by their customers.
To say that hopefully they can fix it soon is the hope of many people but unfortunately after several complaints that have existed until now there has been no truly appropriate resolution.
But still, we also hope that BC.Game can be like before.
sr. member
Activity: 2520
Merit: 280
Hire Bitcointalk Camp. Manager @ r7promotions.com
July 17, 2023, 11:26:32 PM
#32

The issue of OP here is regarding the affiliate reward and not a withdrawal. Also if one user doesn’t have any have problem doesn’t mean other user complain is invalidated since we have different experience in each casino.

I’m not accusing that their cases is legit but the lack of response here by the bc.game representative doesn’t prove anything about all the existing case.

I found another scam accusation thread against them years ago bc game closed my account with 115+ referrals without giving any warning which is similar to this but unfortunately it is still unresolved and there is no reply from the bitcointalk in that thread as well which makes it fishy but we can't say anything for sure.

OP I advice you to move this thread to scam accusation section to get better exposure among DT members.
hero member
Activity: 3066
Merit: 629
Vave.com - Crypto Casino
July 17, 2023, 05:16:18 PM
#31
A lot of complaints about bc game support: support should be the priority of an online casino. Bc games claim their support is fast and available 24/7 while many gamblers complain that their support does not answer. After seeing too many complaints, do they take any action on it? Or just leave it like that?
We don't know but that volume speaks on how they're doing it with their support. Other casinos do also have complaints but if that's a bunch of it and they just keep on coming, there must be something wrong. Maybe they don't have many people to cater to the complaints that are coming from them so, they should hire more support to cover all of these problems that are being addressed by them. They have the idea of the problem and the volume that's going on them, maybe the resolution is quite slow because they lack manpower, whatever it is, that's a feature that they need to sustain for their customer satisfaction.
legendary
Activity: 1666
Merit: 1037
July 17, 2023, 05:08:52 PM
#30
Some accusations against BC.Games based on a quick forum search:
BCGAME is a SCAM it does not allow me to WITHDRAW my money it has STOLEN from me
[Scam] bc.game didn't pay and stole money.
BC.GAME trying to SCAM BLATANTLY!!
Bcgame | site scam
bc.game are just scam bags , blocking support chat
BC GAME and HASH GAME Scam wit full legit proof
Alert: Bc Game scams! (banned for no reason)
Bc.game fait withdraw issue scam ? bcgames

Unfortunately there are much too many complaints to give you any reasonable doubt or hope that you will be done right by BC.Game. I'm surprised they are still allowed to promote and operate here despite so many complaints. I guess that the board just doesn't care too much, or enough to boycott them.

I hope a good result for you OP, but don't count on anything.
hero member
Activity: 644
Merit: 520
Leading Crypto Sports Betting & Casino Platform
July 17, 2023, 03:47:28 PM
#29
A lot of complaints about bc game support: support should be the priority of an online casino. Bc games claim their support is fast and available 24/7 while many gamblers complain that their support does not answer. After seeing too many complaints, do they take any action on it? Or just leave it like that?
Over here in my place, the typical answer you will get for such a question would be "if you ask me, who will I ask?".   Grin.

Well, to be sincere with your, BC.Game really used to be one of the very best casino, with indeed a support that response 24/7 and very fast too, but presently, I don't know what is happening with them, maybe they laid some workers off or something, no body can really tell except they themselves decide to let their community know what is really going on wit their support system..

Anyways, what ever be the case, I hope they fix it, and return back to being that great casino they used to be.
Am pretty sure they will eventually resolve this issue with the support team, although I haven't had any issue  with their platform so far since I have been using maybe its because my withdrawals are not much as I gamble a bit under the radar (50$-80$) and so far my experience has been smooth although I know how annoying it gets to have issues with an online casino and for some reasons the support has being dormant on your  case and the worst part is that you can't do anything but hope and wait for the issue to be resolved.
legendary
Activity: 2422
Merit: 1083
Leading Crypto Sports Betting & Casino Platform
July 17, 2023, 10:49:37 AM
#28
A lot of complaints about bc game support: support should be the priority of an online casino. Bc games claim their support is fast and available 24/7 while many gamblers complain that their support does not answer. After seeing too many complaints, do they take any action on it? Or just leave it like that?
Over here in my place, the typical answer you will get for such a question would be "if you ask me, who will I ask?".   Grin.

Well, to be sincere with your, BC.Game really used to be one of the very best casino, with indeed a support that response 24/7 and very fast too, but presently, I don't know what is happening with them, maybe they laid some workers off or something, no body can really tell except they themselves decide to let their community know what is really going on wit their support system..

Anyways, what ever be the case, I hope they fix it, and return back to being that great casino they used to be.
hero member
Activity: 770
Merit: 482
July 17, 2023, 10:38:31 AM
#27
A lot of complaints about bc game support: support should be the priority of an online casino. Bc games claim their support is fast and available 24/7 while many gamblers complain that their support does not answer. After seeing too many complaints, do they take any action on it? Or just leave it like that?
hero member
Activity: 3136
Merit: 591
Leading Crypto Sports Betting & Casino Platform
July 17, 2023, 08:20:39 AM
#26
I would like to leave here my indignation with BC.Game. I've been trying to solve a problem for 3 weeks and the support only knows how to open tickets and promise deadlines that they don't meet.
That's actually the work and task of the supports, they'll just redirect your concern to the respective departments and then all you need to do is to wait for an update about it. And if there's still no response and you think that it's taking them long, ask an update from them.

The problem is, I'm entitled to an affiliate reward. But I don't think the site wants to pay. Anyone else having problems with this site?
I don't think they don't want you to pay. Maybe there's some reasons behind and that's why asking them through the support needs to be clear on what the actual matter is. But I wish that everything is going to be taken care of and your eligible affiliate reward will be given to you.
sr. member
Activity: 756
Merit: 390
July 17, 2023, 08:07:32 AM
#25
Please note that BC considers user requests ONLY through the official support on the site (https://help.bc.game/ru/).
Their thread and forum account has been created and is for informational purposes only.
Your point is valid, but OP hasn't created this thread to get replies from BCgame forum representative. He/she wants to know whether anyone else facing the same problem or not. OP is already in touch with the BCgame support team, but there is no solution for him since last 3 weeks. And it is expected that gamblers will bring the issues in a public place if they don't get the solution for a long time.

I believe it would be good for @OP to create a thread on the reputation board with all relevant information. Since there has been a sudden increase of threads like this one on the main board. I believe without proper details it is hard to decide who is right or wrong. Just a question for everyone, why suddenly OP created this thread after the launch of the signature campaign? OPs rank is a newbie, the registration date shows 2020 which means it is an alt account. Unfortunately, such alt accounts are trying to create hype that every project that is listed on the gambling mainboard is trying to scam every user. According to me, that is nothing but a competitor's way of defaming an online casino   
legendary
Activity: 1946
Merit: 1026
In Search of Incredible
July 17, 2023, 07:37:19 AM
#24
Please note that BC considers user requests ONLY through the official support on the site (https://help.bc.game/ru/).
Their thread and forum account has been created and is for informational purposes only.
Your point is valid, but OP hasn't created this thread to get replies from BCgame forum representative. He/she wants to know whether anyone else facing the same problem or not. OP is already in touch with the BCgame support team, but there is no solution for him since last 3 weeks. And it is expected that gamblers will bring the issues in a public place if they don't get the solution for a long time.
legendary
Activity: 2464
Merit: 1039
Bitcoin Trader
July 17, 2023, 04:39:05 AM
#23
They aren't responding to any queries here in the forum so it's just not you. They are yet to answer some queries in here so better watch out for that. It's just weird that they built a community here first before deciding to just disappear. Anyway, it might be some difficulty in the end of BC game, but if ever your ticket gets resolved, I'd suggest you move to a new platform and do your hustle there. Way easier to get support and fresher platform for the type of job you're doing.

Just bump that ticket continously and wait for updates in their main thread. They'll give in eventually if they aren't pulling off something shady here.
I also noticed their team recently started being active again and holding a signature campaign event meaning they are represented in this forum so it seems like they can communicate directly with bc.games as far as I know it's like that, I hear a lot of complaints like this about bc.games though I have never withdrawn money here and have played with my initial deposit some time ago. so starting to worry about playing again here.

Yes, you are right, always try to play at the biggest and most trusted casino, because the fast CS response rate will always be an important point that they are a gambling platform with a good and high reputation, but I really don't like casinos that have low response CS services. because it would mess me up if it had a problem.
hero member
Activity: 2100
Merit: 546
Leading Crypto Sports Betting & Casino Platform
July 17, 2023, 03:32:39 AM
#22
I'm not sure if it's going to work or not but you should send a PM to their forum representative and also post your message in their ANN thread so that they notice it, and if the support is pushing the dates ahead after every new ticket, your case might become a bit stronger if it goes there from the forum and hopefully it gets resolved. Generally, when support makes things delayed, that indicates that the management is having a problem paying the money.

Have you ever faced this issue on the platform before? And how much is the money involved in this, just for reference? If it's a small amount, I don't think they should have any issues paying it off, but if it's a high amount, they might be doing some checks and everything before paying your commissions.
legendary
Activity: 3542
Merit: 1352
Cashback 15%
July 16, 2023, 03:52:16 PM
#21
They aren't responding to any queries here in the forum so it's just not you. They are yet to answer some queries in here so better watch out for that. It's just weird that they built a community here first before deciding to just disappear. Anyway, it might be some difficulty in the end of BC game, but if ever your ticket gets resolved, I'd suggest you move to a new platform and do your hustle there. Way easier to get support and fresher platform for the type of job you're doing.

Just bump that ticket continously and wait for updates in their main thread. They'll give in eventually if they aren't pulling off something shady here.
legendary
Activity: 2800
Merit: 2736
Farewell LEO: o_e_l_e_o
July 16, 2023, 03:17:45 PM
#20
The issue of OP here is regarding the affiliate reward and not a withdrawal. Also if one user doesn’t have any have problem doesn’t mean other user complain is invalidated since we have different experience in each casino.

I’m not accusing that their cases is legit but the lack of response here by the bc.game representative doesn’t prove anything about all the existing case.

I think in any gambling platform there are affiliate managers who deals with their affiliates. Usually the affiliate sections are separated from the main business section. I did not use BC game that much and never checked how their affiliate sections has designed but if this is separate section then showing withdrawal from the main platform does not mean anything.

I read somewhere that they always take care the cases on their support section. But when gamblers or affiliate partners do not receive much attentions fir their issues then they will obviously try to seek attention from other sources. BC.game needs to response here.
legendary
Activity: 2954
Merit: 1153
July 16, 2023, 03:09:25 PM
#19
I understand but the support promised several times to solve the problem in 48 hours. I've already received two tickets with the same problem. They asked for print several times. I have ticket 181757 and 167864. None with any response.

Shouldn't these two tickets complicate things if the issue is the same?  This might cost for another delay because the support might get confused about the two tickets and might end up producing another problem.  Opening another ticket on the same issue is not the best thing to do IMO.  You can just bump your ticket by asking them about the update and not opening another one.  But if the case is different then I think it is ok to create another ticket since the other one is different from the existing one.

You can follow up and ask them, you should even talk to the online support personnel and inquire about your ticket on their support chat.  I bet the support stuff will answer your inquiries.
legendary
Activity: 2422
Merit: 1083
Leading Crypto Sports Betting & Casino Platform
July 16, 2023, 02:32:20 PM
#18
I would like to leave here my indignation with BC.Game. I've been trying to solve a problem for 3 weeks and the support only knows how to open tickets and promise deadlines that they don't meet. The problem is, I'm entitled to an affiliate reward. But I don't think the site wants to pay. Anyone else having problems with this site?
Well, for me, it's really been a while I played last on this casino, but then, In all my days, months of playing there, I've never had any issues with withdrawals.
And yes, I know, like you said, your issue is related to them not paying your affiliate reward, I never participated in their affiliate marketing program, so I have no idea how it works, or what the payment structure Is like...

All I can tell you is to be patient, you can contact the manager of their Ann here on this forum and see if he or she can help resolve your issue, I do know that of late, there are been complaints from some users about Bc.games not processing their withdrawal request, I believe this should be a temporary issue which will all be resolved soon.
hero member
Activity: 1022
Merit: 667
Top Crypto Casino
July 16, 2023, 02:16:10 PM
#17
I would like to leave here my indignation with BC.Game. I've been trying to solve a problem for 3 weeks and the support only knows how to open tickets and promise deadlines that they don't meet. The problem is, I'm entitled to an affiliate reward. But I don't think the site wants to pay. Anyone else having problems with this site?
The question is have you earn any affiliate rewards in the past if the answer is yes then it mean their trying to put of something that may end up as being a deduction or reduction pf the percentage payment,  which will result in you getting a smaller amount as your reward for this round.

But is this is your first time to get the reward and trying to know what you total amount in rewards are,  it then means you will need to keep following the support and create reminder so that if their is a problem from your own end you can resolve it because at this point if I am right you don't know the exact amount your affiliate reward will be unless of you already made a manual calculation of that which is almost impossible so you have really keep in touch to get what you have to do to get your rewards credited.
legendary
Activity: 2436
Merit: 1104
July 16, 2023, 02:08:52 PM
#16
I would like to leave here my indignation with BC.Game. I've been trying to solve a problem for 3 weeks and the support only knows how to open tickets and promise deadlines that they don't meet. The problem is, I'm entitled to an affiliate reward. But I don't think the site wants to pay. Anyone else having problems with this site?
just curious, what exactly did they say? As with every accusation here in the forum, you should at least provide evidence supporting your claim. it is one of the most important things to include when posting a thread like this. Slow death mentioned efialtis, I am not sure how much he can help you but it wouldn't hurt to ask for help.
legendary
Activity: 3164
Merit: 1127
Leading Crypto Sports Betting & Casino Platform
July 16, 2023, 11:48:29 AM
#15
I don't quite understand exactly what they've been telling you because you haven't posted any photos of the conversation you've been having with their support, something you should have posted in this thread, at least with a photo of the conversation you've been having with them it would make it easier for us to understand what's going on, anyway how they haven't solved your problem and the OP hasn't been active in this forum. could you contact the user @efialtis take into account that he is not an employee of this casino, so I'm not saying that he will solve your problem, but I saw his post on this casino's thread:

We have updated our BC.Game review --> https://www.btcgosu.com/review/bc-game/

Also worth mentioning is that we had the pleasure of meeting some members of the BC.Game team at iGB Live Amsterdam Smiley

maybe he can tell you if the casino is having a problem or if everything ok on his side, and he is getting the commissions from referrals without any problems, anyway get in touch with him and ask for help, you don't lose anything in his case if refuse or not be able to help you. despite many people saying that this is a reliable casino, in the last few weeks there have been complaints about this casino, which is very strange because before they didn't have many complaints, I don't know what's going on
sr. member
Activity: 798
Merit: 364
July 16, 2023, 11:15:56 AM
#14
I think is something you should raised alarm yet rather have patients with them and keep your records very tight as it may served as an evidence maybe if passes a month or something so.

Good 3 weeks and you think it's not the right time to raise the alarm yet? It's very obvious something is wrong somewhere. Unless it's a very complicated technical issue, a responsive support team should be able to attend and resolve the customer issue within 24 to 48 hours. I think OP is patient enough already for delaying the alarm till this moment. It's better to provide customers with accurate information than fixing deadline that they won't meet up.

I don't think they are facing any issues or atleast for the withdrawals because one of the forum member confirmed that his withdrawal on BC.game proceeded in minutes,

This is different aspects from OP complain. Withdrawal is technical aspect that operate on auto and check from time to time for maintenance. The OP case has to do with customer service aspect.
hero member
Activity: 2716
Merit: 698
Dimon69
July 16, 2023, 10:57:26 AM
#13
3 weeks is a long time to wait for one member to resolve a problem. Perhaps, BC.game is experiencing serious problems in their casino, so they are delaying solving many problems or complaints experienced by their members. Perhaps some people have the same problem as you but haven't complained about it or are still patiently waiting.

And my advice may be like other friends. Try to keep asking about your case in the support service and the ANN so that it will attract the attention of BC.game representatives. I've never had a problem like you, so I'm sorry I don't know and can only suggest as other friends did.
I don't think they are facing any issues or atleast for the withdrawals because one of the forum member confirmed that his withdrawal on BC.game proceeded in minutes,



From the last night! I saw it in my wallet in less than a minute, literally...



also it seems lot of scam accusations created lately with manipulated proofs so it is some kind of attack to break their reputation?

The issue of OP here is regarding the affiliate reward and not a withdrawal. Also if one user doesn’t have any have problem doesn’t mean other user complain is invalidated since we have different experience in each casino.

I’m not accusing that their cases is legit but the lack of response here by the bc.game representative doesn’t prove anything about all the existing case.
legendary
Activity: 1456
Merit: 5874
light_warrior ... 🕯️
July 16, 2023, 10:55:39 AM
#12
Please note that BC considers user requests ONLY through the official support on the site (https://help.bc.game/ru/).

Their thread and forum account has been created and is for informational purposes only.
sr. member
Activity: 2520
Merit: 280
Hire Bitcointalk Camp. Manager @ r7promotions.com
July 16, 2023, 10:51:03 AM
#11
3 weeks is a long time to wait for one member to resolve a problem. Perhaps, BC.game is experiencing serious problems in their casino, so they are delaying solving many problems or complaints experienced by their members. Perhaps some people have the same problem as you but haven't complained about it or are still patiently waiting.

And my advice may be like other friends. Try to keep asking about your case in the support service and the ANN so that it will attract the attention of BC.game representatives. I've never had a problem like you, so I'm sorry I don't know and can only suggest as other friends did.
I don't think they are facing any issues or atleast for the withdrawals because one of the forum member confirmed that his withdrawal on BC.game proceeded in minutes,



From the last night! I saw it in my wallet in less than a minute, literally...




also it seems lot of scam accusations created lately with manipulated proofs so it is some kind of attack to break their reputation?
legendary
Activity: 2576
Merit: 1655
July 16, 2023, 10:41:57 AM
#10
I would like to leave here my indignation with BC.Game. I've been trying to solve a problem for 3 weeks and the support only knows how to open tickets and promise deadlines that they don't meet. The problem is, I'm entitled to an affiliate reward. But I don't think the site wants to pay. Anyone else having problems with this site?

I'm sorry to hear that, unfortunately, we can't do anything about it. It seems that BC.Game official representative has stop login to this community and so we don't know what is happening behind their gambling platform as of this late.

Maybe you can go to arbitration, as your worst case scenario (https://www.askgamblers.com/submit-complaint), best of luck.
hero member
Activity: 2912
Merit: 556
Enterapp Pre-Sale Live - bit.ly/3UrMCWI
July 16, 2023, 09:38:20 AM
#9
3 weeks is a long time to wait for one member to resolve a problem. Perhaps, BC.game is experiencing serious problems in their casino, so they are delaying solving many problems or complaints experienced by their members. Perhaps some people have the same problem as you but haven't complained about it or are still patiently waiting.

And my advice may be like other friends. Try to keep asking about your case in the support service and the ANN so that it will attract the attention of BC.game representatives. I've never had a problem like you, so I'm sorry I don't know and can only suggest as other friends did.
legendary
Activity: 2128
Merit: 1775
July 16, 2023, 09:05:57 AM
#8
I would like to leave here my indignation with BC.Game. I've been trying to solve a problem for 3 weeks and the support only knows how to open tickets and promise deadlines that they don't meet. The problem is, I'm entitled to an affiliate reward. But I don't think the site wants to pay. Anyone else having problems with this site?
OP, BC.Game gambling site has representatives here who can handle problems especially for their users, you can visit them here: https://bitcointalksearch.org/topic/bcgame-casino-and-sportsbook-200-bonus-promo-code-bclcfc-5088875

Or you can directly contact their representative about the affiliate prize you mean, I think if you really have an absolute win, if you are not satisfied with the support in their chat, maybe you can try to discuss with @BC.GAME, to solve your ticket problem, just try contacting hopefully there will be a satisfying answer for you.
hero member
Activity: 560
Merit: 511
July 16, 2023, 08:59:16 AM
#7
I would like to leave here my indignation with BC.Game. I've been trying to solve a problem for 3 weeks and the support only knows how to open tickets and promise deadlines that they don't meet. The problem is, I'm entitled to an affiliate reward. But I don't think the site wants to pay. Anyone else having problems with this site?
This is not the right board for this thread. It is better that you move it to scam accusation board,where forum members can look into the issue for it to be resolved. I don't know what is the problem with BC.games as they haven't responded to any complain or accusation laid upon the casino. Is it that their representative here on this forum will no longer come online anymore to come and clear the air of what is happening with all the complains and accusations by forum members. I would have said that you should exercise more patience to see if your time will come for attention but you have waited long enough.
sr. member
Activity: 2422
Merit: 357
July 16, 2023, 08:16:22 AM
#6
I understand but the support promised several times to solve the problem in 48 hours. I've already received two tickets with the same problem. They asked for print several times. I have ticket 181757 and 167864. None with any response.
There are other issues with Bc.Game and I think their support is already addressing that problem and this could be next.
I'm wondering why the support takes longer to solve a simple issue, they can easily check your account with regards to the affiliate program and its really not ok to wait longer. Anyway, better to share your proof here so we can be more aware about the situation and know if this is legit accusation or not.
sr. member
Activity: 1316
Merit: 379
Fully Regulated Crypto Casino
July 16, 2023, 08:05:34 AM
#5
I understand but the support promised several times to solve the problem in 48 hours. I've already received two tickets with the same problem. They asked for print several times. I have ticket 181757 and 167864. None with any response.

Then when contacting them please try to provide those tickets it would be useful to fast track your request. Basically I don't know anything about them neither have I gambling with the site before but I am only responding to you based on experience I have had with gambling site issuing you a ticket or an order number to use in tracking your issues.
hero member
Activity: 1288
Merit: 564
Bitcoin makes the world go 🔃
July 16, 2023, 08:03:47 AM
#4
I understand but the support promised several times to solve the problem in 48 hours. I've already received two tickets with the same problem. They asked for print several times. I have ticket 181757 and 167864. None with any response.

BC.game last login in forum was july 4 and there’s still active complaints about them that still unanswered on the scam accusation thread and on their ANN thread. Posting here will not gonna make your issue move forward faster because support is not active here compared on their support ticket that acknowledging your concern.

Having a deadline even if it’s not meet yet is mich better to look forward instead of having no timeline at all. Just keep ask them for update until you got your answer. @Efialtis is an affiliate with bc.game, Maybe he can answer some of your questions regarding commission.
newbie
Activity: 10
Merit: 2
July 16, 2023, 07:52:54 AM
#3
I understand but the support promised several times to solve the problem in 48 hours. I've already received two tickets with the same problem. They asked for print several times. I have ticket 181757 and 167864. None with any response.
sr. member
Activity: 1316
Merit: 379
Fully Regulated Crypto Casino
July 16, 2023, 07:28:45 AM
#2
I am sure of what the problem would be but I believe before you do raised ticket there may be others that are yet to solve, so currently I believe your request has been received and would carefully look it when it's your turn. I think is something you should raised alarm yet rather have patients with them and keep your records very tight as it may served as an evidence maybe if passes a month or something so.
newbie
Activity: 10
Merit: 2
July 16, 2023, 07:17:02 AM
#1
I would like to leave here my indignation with BC.Game. I've been trying to solve a problem for 3 weeks and the support only knows how to open tickets and promise deadlines that they don't meet. The problem is, I'm entitled to an affiliate reward. But I don't think the site wants to pay. Anyone else having problems with this site?
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