Topic: BC.GAME trying to SCAM BLATANTLY!! [SOLVED after 80 days] (Read 852 times)

Go and bet with Dexsport then and see for yourself if you will get paid if you win. Is it a crime/suspicious to bet with different crypto casinos now?

This is actually part of the reason why I asked BC.GAME my question. I'd like to know if there's more behind this case, if we need to take OP's cases with grains of salt or if OP is one of the unluckiest person on earth. Is it true that OP's KYC is locked and why is that?

BC said that, other than a case of violation of sportsbook on the part below that I snipped, dragged cases like OP's happen when they've been repetitively given explanation by CS,


but if we give OP's explanation of the situation a benefit of doubts, then this case is actually a case of negligence from BC's side.

OP reached them to inform them that he can't do KYC as it's locked --bug or whatever-- and based on what we can conclude from the current narrative, their customer service informed him repetitively but no solution was given or made. OP's KYC is still locked. I can only assume that they require KYC as a preliminary step of sportbetting abuse, so it rather doesn't make sense if they locked OP's KYC while they tried to find a ground on OP's case.

Meanwhile, from the other side of the table, if we take weight on Dexsport's explanation on the other thread, that OP violate their TnC, it'll be a recurring theme of OP.

Thus, I'd like to ask BC.GAME --I think this question does not and will not jeopardize their security algorithm of fraud detection, so I don't see why they can't answer this-- is it true that OP's KYC page is locked, in spite of him --according to what's implied on your statement-- been trying to solve it by repetitively reaching your customer service? If so, why is that?

Congratulations OP on the withdrawal 

You encounter 2/2 same issue on different casino that related to sportsbook. One from Bc.game and the other one is from Dexsports. You manage convince BC.game to pay you at their own expense by pressuring them using this scam accusation but I wonder how come you will experience same issue on different sportsbook if you really doesn’t violate the casino ToS.

I don’t know what you are doing behind but you have something shit going or else you will not have any issue. Your account was created just file a scam accusation to the casino that you have problem. Are you using the forum to get sympathy and pressure casino to get your way?

Exactly. I was going to ask them the same issue. The support of the Bc game never told the user if they had flagged anything. The main problem was OP was unable to submit his document, and the support was not helping him to submit his documents. If he violated any Terms of usage/conditions, it's another thing to discuss. But, when a user cannot submit his documents because there was no button to upload, it was either a glitch or BC game turned off the uploading for him.

Since the issue was solved, OP should change the thread title to Solved and lock this topic. @BC.game, I still believe bc game support has a long way to go. This is not the first time we see accusations that could have been solved through live support. You also admitted that support ignores players. They should not ignore anyone even if there are spammers.

What exactly was the "violation", winning bets? Betby is full of scummy traders, I hope you can switch your oddsprovider ASAP because it will ruin your reputation even further.

Wasn't the initial problem that OP raised is a KYC situation? OP tripped over a KYC trigger, which I assume --based on your explanation-- was triggered by a third party risk management team, and when he tried to submit the documents, he can't do it because there is no button to submit them?

The violation was not of our terms and conditions. This decision was made by a third party risk management team. We ultimately decided that we don't always agree with other platforms terms of use. Since a player was affected by this through our platform, we felt it was the right thing to do. We are able to learn and change so this type of situation will not happen again.

After 80 days and extensive KYC + lots of emails back and forth, I was allowed to withdraw all the money in the account.
Thank you BC.Game representative for doing the right thing 

If there was a clear violation term of usage, there is no reason to pay players who violated the conditions. I assume you have paid this user; as you said, you guys fixed the situation at your own expense. The community cannot force you to pay someone who violates the rules. If a player does not accept the rules, he should not play on that platform.

For clarity, can you at least reveal whether this user gets paid? Sometimes accusers leave the thread silently, and the community never knows what happened. Let's say he was paid, but the thread remains unsolved. Opposite is possible as well.

This may seem like a long running case to you but you have to consider that players typically only resort to posting in forums after their issue has already been decided and they have been given an explanation by the CS, many times. Then, after spamming the support and support stops responding... then they find other avenues. So when we respond to these accusations here, they are already closed cases. Nobody ever comes here first. In this case, being a sportsbook issue, the decision was never made by BCGame. As with most sports books, there is a third-party risk management team that is very thorough and can stop players from betting across a wide array of platforms if they find a violation of ToU. The fact that this ban and freezing of funds happened externally from our company, we had to wait in queue for answers just like everyone else. Although I can't go into detail, I can say there was a clear violation of the sportsbook ToU made by the OP but after many conversations with the third-party risk management team, we decided not to comply with their decision and fixed the situation at our own expense. In the future, I hope the OP will read the terms of the sites he is using before making these types of accusations.

This is really a long-standing case, as the OP was some time ago in June.
The Op was online just a few hours ago. I hope he is able to get the PM sent to him and find it within himself to update the thread, if he finds your judgment favorable to him.
Or probably the thread could be reported over to the moderator's to lock to avoid spamming on it, but that would appear to be unfair as the Op's confirmation might be needed before things could be completely wrapped up.

This is a common occurrence on any platform that manages blockchain transactions and runs multiple nodes. Updates are a necessary part of this. It is not unique to our casino or any casino. Any business or platform in any industry will experience the same thing. We always give announcements and notifications well in advance that an update is coming and how long the downtime will be and exactly which chains will be affected. Then we often send out a bonus to those that were affected by it.

We have resolved your case. Please check your DM. It's up to you whether or not you update the forum with the results. Due our privacy obligations, we can not give details regarding player's accounts in a public forum.

If you have issue with their platform, raise your own thread and explain things in details backed with evidences there, it'll help to solve your case better as well as people overseeing the case to follow what's going on.

For this thread, given OP reached to their representative nearly two weeeks ago and was online about last week but didn't give any update, I think they managed to get a way out of this case that both parties agreed to. OP, mumu68, it'll really be helpful for us if you can confirm this and tell us the outcome of your case.

No. Your supports are damn very slow.
BC did so many maintenances lately, it caused deposit and withdraw pending.

Messaged you my details at BC.Game so you can look at the case and solve it. I will then post updates in all the places I posted about this annoying case.

Hello again. Our Live Support is available 24/7. The only time they do not respond is if a matter has already been resolved and even in those cases the result will be thoroughly explained to the player. I will personally look into this to see if there is a real issue, a miscommunication or possibly, even an error on our side. I will send my findings to mumu68 in DM and he or she can choose to share it here or not.

Do you mind to upload a screenshot of your most recent attempt to reach their live support as per their representative's suggestion, for our --and your-- future reference and proof that you've did what they asked you to but still ignored? I'll quote that image for visibility.

Meanwhile, BC's representative has not been online for a few weeks, so I don't think they're aware of the current development of this case, but it won't hurt to see the development [backed with evidences] from your side for the time being.

it's now been 45 days since I am not allowed to withdraw MY DEPOSIT + MY FAIR EARNED betting profit from 2 bets in sports in major league.
How aren't they a scam? They don't even reply or give any answers on live chat.