bc.game not honouring deposit bonus - page 2.

Wind_FURY

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Quote from: barrysty1e on October 03, 2023, 10:25:54 AM

Well sure.

If there was a 'first deposit only' bonus, then the message wouldn't appear on the deposit page after the bonus has been claimed.
The first deposit bonus was claimed, yet the message is still there each time.

Nothing more to it.
Not even trying to imply or deceive here.
If they don't intend to give a bonus, then remove this message.

OK, then I believe as a responsible user of the casino/service, you should inform them that there's something wrong with their "first deposit" bonus page/panel/dashboard instead of taking advantage of it. It's obvious that it isn't what they intended, and if they won't give you the bonuses after your first bonus was claimed, you start a topic to tell everyone that they're scamming you?

qwertyup23

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Quote from: OgNasty on October 03, 2023, 09:17:42 AM

Thanks for bringing this to everyone’s attention and good luck in getting it resolved. This is a danger when it comes to using smaller online casinos. Especially if they have great incentives to get you to deposit funds. I hope that you are able to withdraw your funds at some point, but remember that if a deal sounds too good to be true, it probably is.

I definitely agree with your statement.

This is the problem when a person explores different online gambling websites that are not relatively well-known on the market. Sure, these online casinos may have bigger and better bonuses/rewards compared to other established casinos but you run the risk of problems with deposits (which is OP's current problem).

In all honesty, this is the reason on why I prefer established online casinos compared to new casinos even if the latter has higher/better rewards/bonuses.

goldkingcoiner

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Quote from: BitcoinGirl.Club on October 04, 2023, 05:06:50 AM

A casino creates their term in such way that whatever they will do, they are right. Something happen when it was not in their term, they will add another term later to save their ass and will justify your case with the newly added term. As a customer you always need to agree with it or your option is to leave them.

They cannot just randomly add and edit things like that so simply. There are regulations in place and if they go against them, they can face heavy legal trouble. Otherwise they could write anything in there, including any money deposited into their platform must stay there or it belongs to them or something.

Going by the sheer amount of topics against BC game, I would think that BC game has been acting very suspiciously, at best.

But do not get me wrong, if they could they definitely would. And I am sure this would ring true for every casino, not just the one in question right now in this topic. But as long as we stay strong and stubborn, they cannot do as they wish.

BitcoinGirl.Club

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Quote from: seoincorporation on October 03, 2023, 04:57:45 PM

Well that's a tricky bug because users like OP would think they have a deposit bonus on each depo while the promotion is only for the first deposit bonus as you can see in the ToS:

Code:

https://bc.game/help/bonus

Quote

• To claim the 1st deposit bonus, user must make a minimum deposit of $30.

And another important factor to have in mind is how the casino can void any bonuses, so, if they consider your bonus an abuse or if the user breaks any of the rules the casino can cancel it:

Quote

• BC.GAME management reserve the right to void any bonuses and/or winnings obtained by fraudulent behavior.

I mean, the casino is in the right to do it, but isn't cool at all the fact that they offer a bonus that isn't valid.

A casino creates their term in such way that whatever they will do, they are right. Something happen when it was not in their term, they will add another term later to save their ass and will justify your case with the newly added term. As a customer you always need to agree with it or your option is to leave them.

Wapfika

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Quote from: Fivestar4everMVP on October 04, 2023, 03:46:35 AM

Quote from: barrysty1e on October 03, 2023, 09:20:20 AM

Wasn't allowing the image in the first post for some reason.

If this is actually how the bonus advertisement was shown on the deposit page, then they have no choice but to Honor it, it is completely unprofessional and a scam if they don't.

If this bonus was for first time depositors, then they should have completely stated that in the displayed ad like - for first time depositors only, or better still, completely remove the ad for those or users that are not depositing for the first time.

They will have to honor the bonus since they didn't state whether it was for first time depositors or not.

I believe the answer is on the information tab which contains the full details of this bonus which intentionally structured that way so that lazy users on reading terms will become a victim of impulse deposit due to the bonus offered.

I believe this is what the support of Bc.game holding on that’s why they deny the bonus claim of the OP shown on the screenshot of their conversation. But I agree on everyone here that the way this bonus title will surely make you think that it’s generic deposit bonus.

Fivestar4everMVP

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Quote from: barrysty1e on October 03, 2023, 09:20:20 AM

Wasn't allowing the image in the first post for some reason.

If this is actually how the bonus advertisement was shown on the deposit page, then they have no choice but to Honor it, it is completely unprofessional and a scam if they don't.

If this bonus was for first time depositors, then they should have completely stated that in the displayed ad like - for first time depositors only, or better still, completely remove the ad for those or users that are not depositing for the first time.

They will have to honor the bonus since they didn't state whether it was for first time depositors or not.

Woodie

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Quote from: barrysty1e on October 03, 2023, 09:20:20 AM

Wasn't allowing the image in the first post for some reason.

This line saying "Get 100% bonus on minimum of xxxxx LTC deposit" disqualifies it from being a first deposit bonus because the description doesn't say it and such offers never appear on deposit tabs...even if they did it should show T&Cs to qualify for the bonus!

From the screenshot shared, this 100% bonus message is structured in a way to get players topping up their accounts with the minimum amount displayed, and if they can't honour this mistake best to correct this with matched bets/rolls to affected players and remove this from the deposit page!!

Out of curiosity what message shows up when you hover/click on the green i button ??

Quote from: seoincorporation on October 03, 2023, 04:57:45 PM

Quote

• BC.GAME management reserve the right to void any bonuses and/or winnings obtained by fraudulent behavior.

I mean, the casino is in the right to do it, but isn't cool at all the fact that they offer a bonus that isn't valid.

These terms always protecting the service provider, which sucks!!

What happened to customer comes first...

Outhue

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I don't believe in high bonuses from small online casinos anymore, I've become a victim myself and I am not doing it again, but there is a possibility that the big bonuses are for few numbers of gamblers for a limited period of time.

Some new crypto exchanges are also doing something like this, I could remember Bitget and Bybit doing the same thing too, but they should be more transparent about it.

When new casinos are doing their bonuses and offers, always have it in mind that not everything will be as they are saying, it's a great loss for them too when they don't have enough money for free campaigns and advertisements, yet they have to promote themselves one way or the other, this is why they might not keep their words.

If you want to participate in bonuses from online casinos make sure its from the big daddies in the space, because they have the money and also the reputation to protect, they don't want any bad-mouthing, there is one thing you might not like, big casinos don't have high attractive bonuses, it's always smaller compare to new casinos.

seoincorporation

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Well that's a tricky bug because users like OP would think they have a deposit bonus on each depo while the promotion is only for the first deposit bonus as you can see in the ToS:

Code:

https://bc.game/help/bonus

Quote

• To claim the 1st deposit bonus, user must make a minimum deposit of $30.

And another important factor to have in mind is how the casino can void any bonuses, so, if they consider your bonus an abuse or if the user breaks any of the rules the casino can cancel it:

Quote

• BC.GAME management reserve the right to void any bonuses and/or winnings obtained by fraudulent behavior.

I mean, the casino is in the right to do it, but isn't cool at all the fact that they offer a bonus that isn't valid.

Mr.suevie

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Quote from: barrysty1e on October 03, 2023, 09:12:43 AM

Hi all,

Not quite sure if this is common knowledge yet, but bc.game is doing everything possible to avoid paying the deposit bonus that shows on the deposit page.
I've raised the issue several times with support, with responses ranging from 'its only the first deposit bonus' (why is it listed on each deposit page?), to 'issue has been reported' and finally 'you must deposit on tuesday and thursday'.

Seems fairly simple to me, can someone from bc.game reach out to resolve this?

james

I don't know for you but I think I got my first deposit bonus and I think there is also a time frame for the user to actually deposit within that range if not the bonus will not be credited and I know this because I actually told a friend about the 300% first deposit and he created an account but failed to input the required 10$ deposit within the stipulated time frame and he actually deposited later and although he got a bonus but it wasn't no longer the 300% deposit so I think you might have missed some information or something on the actual bonus DO'S AND DON'TS.

Wiwo

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Quote from: Gozie51 on October 03, 2023, 09:50:32 AM

Quote from: Wiwo on October 03, 2023, 09:42:16 AM

But if his deposits are subject to the bonus conditions which is wagering before withdrawal that means the casino is out to play games with the ops and that should be seen as a big red alert to others.

If casino stated somewhere in the bonus conditions like to wager before the bonus can be activated for withdrawal depending on how many times to wager then whoever is entering for such should be aware of such conditions.

I'm only reacting based on if there are conditions to the bonus yet to be met.

I think either some one else having same issue can corroborate op's challenge or the team response. I have seen op has also made a post on their ANN. Hopefully, it will be resolved for him.

Well let see if they representative get something to respond to in the coming days because everyone os now looking on them to her they own side pf the story since it clear that the ops have some case to establish against the casino and if the have hard the deposit bous there by error the best possible way is to have it fixed and make a public apology to the ops and anyone else who may have been mislead by that big.

And also make a refund for them at all costs if they have lost their money in the process, and should be able to allow them to withdraw the balance without any conditions.

BitcoinGirl.Club

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Quote from: barrysty1e on October 03, 2023, 10:04:44 AM

(edit for clarity: I did receive the first deposit bonus, no issues there. However, there is no indication that this stops. The bonus message ('Get extra 100% bonus on minimum of 0.459 LTC deposit') is present to this second. This is a lock, no wiggle room).

The message looks very simple and 99 out of 100 player will fall for this message if they have fund to deposit. I really don't see anything not to honour that was said. BC.Game can come up with some excuses, they can direct it to their terms page but I don't think anyone can justify this clear message.

Quote from: CryptoGods90 on October 03, 2023, 01:50:38 PM

That's not hslf as bad as me completing s $75,000 rollover for them to then only credit me $100 of the deposit bonus saying $100 was the max when it was not on the terms. Also they oy let you play originals and it counts as 5% so a 40X rollover is really 200X and I am.SVIP 5 lol

That sucks. You should have read their terms and conditions first if it was already existed there.

CryptoGods90

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That's not hslf as bad as me completing s $75,000 rollover for them to then only credit me $100 of the deposit bonus saying $100 was the max when it was not on the terms. Also they oy let you play originals and it counts as 5% so a 40X rollover is really 200X and I am.SVIP 5 lol

yahoo62278

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It looks like they should honor the bonus from what I see in the screen shot. If they don't, it could be considered scamming players. Either honor the bonus offered or remove the bonus from their deposit page.

I'm just giving an opinion based off what I see. BC.game really does need to respond here and clear things up. If someone hasn't pmed them, I will.

@efialtis could you get a faster response?

bittraffic

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Quote from: Ojima-ojo on October 03, 2023, 01:31:18 PM

Quote from: barrysty1e on October 03, 2023, 01:10:25 PM

Ah, it appears that on the 23rd September 2023 they have changed many of their bonus terms and conditions.

james

Any casino that changes their rules too frequently even though there have active comolains that hard to do with such rules and it content such as the bonus, if the rule was updated recently it then means alot of red flag and possibly avoid getting involve in this casino for now.

Is very important to note that the team's approach towards the issue is somehow confusing as it seems that the bug on the deposit point where the bonus is mentioned, the team should have updated the bug alongside the rule update instead of just changing and the rule only just to suite the own selfish desire.

So the reason why the support said he wasn't reading at all. And this is likely not his first deposit too. OP likes BC.game so much, he's loyal.

The casino has the right not to have the credit since the bonus expired. Since he hasn't lost anything anyway, he can just withdraw the coins or just bet it in the casino. Coins are already there so you might as well just enjoy the ride. You wouldn't want to withdraw it without making some earnings.

Ojima-ojo

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Quote from: barrysty1e on October 03, 2023, 01:10:25 PM

Ah, it appears that on the 23rd September 2023 they have changed many of their bonus terms and conditions.

james

Any casino that changes their rules too frequently even though there have active comolains that hard to do with such rules and it content such as the bonus, if the rule was updated recently it then means alot of red flag and possibly avoid getting involve in this casino for now.

Is very important to note that the team's approach towards the issue is somehow confusing as it seems that the bug on the deposit point where the bonus is mentioned, the team should have updated the bug alongside the rule update instead of just changing and the rule only just to suite the own selfish desire.

barrysty1e

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Ah, it appears that on the 23rd September 2023 they have changed many of their bonus terms and conditions.

Regarding hero level, I'm a programmer.. I see red all day (in terms of bugs, not red streaks..) - at the end of the day I enjoy relaxing, which includes throwing a few bucks around.
If i were to suddenly change the behavior of any code that I developed, I would do so by changing prompts and the user experience - not by tucking something away 'at the back'.
I do this even for my own sake, to prevent the phone lighting up.

Many sites I've used in the past have had deposit bonuses, where it certainly isn't limited 'to the first deposit' (which also conflicts with support saying that instead, 'you must deposit on Tuesday or Thursday').

I've since heard that there are quite a few people who are less than happy with the unexpected change at bc.game; unfortunately I don't think I will see a resolution.

james

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Quote from: Broadanbig on October 03, 2023, 10:59:12 AM

OP I understand that you are trying to express your frustrations over the casino and as well calling the attention of members on being weary of the casino mentioned by you but it amazes me that a hero membe could fall so easily for such a give away trap and make deposits without reading through to knowing their terms and conditions attached. It is unfortunate though but you will have to be patient with them first so that you could be able to get a response from the team to deal with your situations.

This is not about rank here, anyone can fall for such, and it’s also not about reading through the rules and regulations or being lured by the bonus temptation, the thing their is that the OP have already received and used the first deposit bonus which I believe was given to the OP without any further hidden rules attached to it.

Where the problem is now is where they OP did not receive the second deposit bonus as he already believed it would have been credited to him as he meet all the requirements, but it now appears that the casino might have made a mistake of not disabling that bonus offer notification after the first bonus has been given to the OP and I believe that’s where the problem is coming from.

Taking some other casino bonus terms into consideration i believe the bonus is usually done only in the first deposit although exceptions and other seasonal bonus do comes in line too.

ryzaadit

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So the point is the deposit bonus keeps showing to you, even if your account is not a new member.

As users who are quite active in gambling, these promotions always show up even if you're not a new member (these is also on other casino too). My big question is, even though you not successfully gotten the bonus is your deposit amount still credited or not? and did your deposit get turnover-based the promotion?

If your deposit still getting credited without any requirements like a normal deposit. Just take it easy, go to their thread and make a suggestion about these case. I play on BK8, in promotion still have deposit-bonus for a free member even I'm not a new member.

gunhell16

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You probably wouldn't make a topic here if the fund you have in BC games isn't a small amount in the bonus you're talking about, right? Did the support not respond to the issue you brought to them, dude?

I hope that support or the casino can provide the right solution to your problem with their gambling platform. Because in the end, it will appear that the BC games are really lacking. This casino is another one at this time that somehow has a reputation for crypto gambling.

Topic: bc.game not honouring deposit bonus - page 2. (Read 445 times)