Topic: Betarigs CryptoCurrency Mining Rental Services - page 8. (Read 16883 times)

Think its a global issue TXSteve, been spending my time figuring out whats causing it. I know for certain the disconnects are there, just trying to find the cause

Ahmed

I was mining on my backup pool for 3 1/2 hours. Here's a look at the chart for that 3 1/2 period and at no time does the chart show that mining was completely down, even the 2 hour average still shows it was mining after 2 hours had passed. if mining had been down for just an hour it would barely have shown as a blip on that chart

http://img.prntscr.com/img?url=http://i.imgur.com/HatbGr5.png

Are your servers floating down the river in a flood?  I'm not sure what you mean.  Here is the thing.  I told you they were down last week and they were.  10 hours downtime total with 35th rented.  6 hours being over night and the other 4 being sporadically everyday dropping my pool score and reducing the income up to %40 for each day as the score rebuilds.  When I told you,  I was dismissed.  Now I am the only one renting with 27 of 27th currently rented(SHA).  Why?  Because like I freaking told you last week ALL rigs kept going offline with the hashrate charts filled in as though hashing and rig owners were thinking our pools were all dead. So everyone coming back to rent was like screw this I'm not wasting my money.   I explained to one diligently awesome rig owner that my pool was fully operationally.  He opened a ticket and it was closed with this reply:

"We have had our pool offline for very long time so I am certain that this is not the issue with your rental. We resolved some statistical issues that we were having but you can let Crispyato know that this is definitely not on us. Thank you, Lesley Betarigs Customer Support"

Really???

Now you say there is a flood.  Um ok.  Your working on it, I get it.   The biggest issue I have is supports 100%  failure rate since you have not been replying to support personally.  Dismiss the customer, tell them they are wrong and promptly close ticket.  Make them have to address the issue publicly with Ahmed.  Do you guys think I'm so F-ing dumb I can't tell when my pool is dead?  You dismissed me here too.  Dumping on and dismissing the customer must stop or you just won't have any.   I mean if you were trying to keep on the DL or something you should have PMed me.  You can't calm down someone who lost a lot last week by ignoring or dismissing them.  You guys need start talking straight.  You don't need to respond to this unless you want to, just pass it along to your support that renters are the income.  Oh and if I say my rigs are OFFLINE on your end, they are offline on your end.  Period.  I know my shit.   3 hours down and counting....