Understood, Thanks!
Did you see my PM about the bonus?
Did not receive any pm from you. Can you re-check?
i just wondering if you will update your Blackjack Game on your website?
Can you please let us know some improvement suggestions? Do you have issues playing on current version? Feedback is always highly appreciated! 👍
~redacted~
20 min later and still not showing as a pending wager, but the funds are still not in my balance. I am operating under the assumption that you booked my bet. Here is the screenshot showing 2 pending wagers for 1.5mbtc total, but 3.9 in pending funds in upper right. I have no pending parlays and I do not play casino or have any pending withdrawals.
https://ibb.co/p2Nw0tXUPDATE: bet .75 mbtc on the other side (to hedge my 2.4 bet). That was graded as a loss after the match finished. Yet the 2.4 on the winning side is still in my pending balance....but no betslip to be found!
UpDATE 2: the missing 2.4 that was taken for a live bet, and held for an hour after the game ended, was returned to my account. As if no bet was ever placed. I feel the bet I was making should be valid (2.4 risk at odds of +104 american). There was no way for me to know what was happening with my funds since they were not available to me which made me think the bet was accepted. As you see, I placed a bet on the opposite side to 'hedge' and that bet was accepted and lost.
sometimes the bet may fail and the balance becomes pending / on hold / orange for a few minutes. It does not show confirmation message, and also the bet does not appear on "My Bets" section, after some time it's refunded to free balance.
there is an another example with this book:
03/02/2021 18:14
Bet Refunded | Stake BTC 0.0002 @ Odd 4.274 - Thomas Fabbiano | Alejandro Davidovich Fokina vs Thomas Fabbiano - 81b166ad7039551d
I bet on Fabbiano's victory. He loses the 1st set but the opponent retires for injury after the 1st set. According to their rule (like Pinnacle), the bet is winning
https://www.flashscore.fr/match/WE5wuTdM/#resume-du-match/resume-du-match. <--- proof.
these are not large amounts, but I hate being fooled and especially I write many messages to their support, without any response each time.
Sorry for my English, its not my native language
We have refunded
2mBTC to your account, it is more than all the incidents you had, in case there is any additional problems, do let us know