I have sent you multiple tickets about a missing bonus. I also have a PM sent to you that's over 3 weeks old that wasn't addressed.
The fact that you don't offer live support - or any FAQ's about live betting - is problematic. Look, if you hold my balance, there is NO WAY of knowing whether your system accepted the bet. I know how to check my pending bets and did so plenty of times. The bet wasn't accepted, obviously, but the fact that your system held my funds made me think that it was POSSIBLE that you did have the bet booked. Because of this, I decided to hedge bet the other side of the match. Lost the hedge, and would have won the original bet (where i did RISK my money, and it was HELD by you for over an hour during an event that was taking place). If you were a customer like me, and you submitted a bet and the funds were taken and held (and not immediately returned), what would you do? There's no way for me to be sure that you would or wouldn't honor the bet. Can you check your logs to see what happened with this specific bet and see why you held the funds but didn't honor the bet? There is no information on your site that indicates there may be some instances where funds are held but the bet isn't booked, so I erred on the side of caution and hedged the bet..
Further, the fact that you give yourself THIRTY SECONDS to accept a bet is egregious. There are so many things that can happen in 30 seconds. It takes you milliseconds to check to see if the odds that you are offering are still valid (I assume you check against Bet365 or some other well-known provider). But, in that 30 seconds, you have the luxury of seeing what happens in the match. If it's something in the bettors favor, the bet gets rejected. If it's something in your favor, you take the bet. I have had several instances where I submitted a live bet, got the 'processing for up to 30 seconds' note, and then saw the odds change while my bet was still processing. If the odds changed in my favor (i.e. I bet +110 and the odds changed to +120 before my bet was confirmed), the bet gets accepted at the original odds. If something happens that would swing the odds the other way (i.e. I bet +110, and something good happens for me in the match and the odds change to -200), then you reject the bet. So you have 30 seconds to essentially freeroll your customers. This is an issue.
Hi all. I just decided to make this post just to bring attention to BetBTC admins. First of all I want to say that BetBTC is absolutely legit sportsbook, I made several hundreds bets and everything was smooth, I even won several times magic streak promo. Always got paid, instant withdrawal. But once I got the same issue as original poster. The bet was placed, and I was sure the bet was accepted, balance was reduced, and message pop up. So, I leave the site and do my things. Then I got results and was sure I won some money. Visited site and was surprised that my bet was voided. I wanted to make some compliance but I opened my email and seen a message that my bet was voided. This message I got after several minutes the bet was placed. That was not a big problem, the amount of bet was 0.0015 BTC. But after this occurrence I instantly withdrew all BTC from my account, because I was afraid to make more significant bets on this site. For me this is a problem, If I place a bet and get a message that the bet is placed I want to be sure my bet will stand. It's okay to reject some bets (odds change, connection failure e.t.c). But user should be informed instantly about it (or within 30 sec. if the system works this way). If the bet appears in account statement as accepted a sportsbook has no right to cancel it with no reason.
its avaliable ? or some issues because bonus rollovers?