Betchain is a scam.
Support Agent Hi!
We checked it. You have to verify your account first.
In order to verify your account we would like to ask you to upload a photo of your ID, credit card (or a screenshot of your payment method account) and utility bill into your personal profile for us to be able to verify your account and process your cashout request after that. Please, make sure that all the details are clearly seen. It will help us speed up the whole process.
[email protected] i dont have a utility bill
one support agent said to do a selfie? with my id but i want to make sure that was right because i checked and i dont know
Support Agent Another option is to make a deposit and wager it 3 times - after that you can request your cashout.
Instead of utility bill you can use another document where your address and your address are stated.
[email protected] ive got a health insurannce notification
Support Agent Yes, sometimes we ask for a selfie with ID.
[email protected] can i do that
Support Agent Health insurance is also ok.
[email protected] ok i have submitted both!
Support Agent Thanks!
[email protected] how long will it take
Support Agent We have to approve it now. Up to 2-3 hours.
[email protected] but everything is good now right
Support Agent That means you will get your money very soon/
[email protected] they discarded it and dropped my balance to 50 mbtc
on btcjack it said i get to keep all my winnings
.....
Support Agent My colleague just wrote a mail to you.
[email protected] okay i uploaded the selfie
tell your colleague
so
whats going on
i had another page up and now it says my account is disabled
Support Agent Because of duplicate accounts you have your account was closed.
[email protected] i dont have duplicate accounts
i just verified who i was thats why i sent in my stuff
i want my withdrawal Read
Support Agent Sorry, we don't accept players from the USA and some other countries where online gambling is prohibited by law.
I'll close this chat now, sorry.
I never opened another account and i just uploaded my ID and my personal information. Stay away from Betchain. They steal your information after they make you jump through hoops. Hope I can find a way to get this resolved or I will take action to attempt to shut them down.