Hi Ale,
This was reported to us by our 3rd party game provider. The game company advised us of the issue and disabled the game for now.
A balance remains in your account since your withdrawal, which you may play or withdraw. You didn't lose any money, your withdrawal amount was kept in your account.
Please email [email protected] with any questions.
Best,
Brian
Topic: BetChain.com |over 1,000 games | Jackpots | Provably Fair - page 29. (Read 71674 times)
Hi alelopelope,
I am sorry you feel this way. You are not paying for the error, as you withdrew most of your deposit amount and the balance is in your account whenever you wish to play or withdraw it. The game was disabled and I apologize for your disappointment.
Please don't hesitate to let me know if you have any questions at [email protected].
Best,
Brian
I am sorry you feel this way. You are not paying for the error, as you withdrew most of your deposit amount and the balance is in your account whenever you wish to play or withdraw it. The game was disabled and I apologize for your disappointment.
Please don't hesitate to let me know if you have any questions at [email protected].
Best,
Brian
The money I won when the game was online was mine from the moment I won it. What doubt is about it?
You remove it arbitrarily from my balance, you stole it from me.
It is incredibly how a well known casino is doing this for 0.198 btc. Now I can think that your "well known" reputation is backed in not giving any big price to the players, all games should be unfair balanced to avoid big prices.
If this situation is not solved tomorrow I will start spreading the word in every social media warning the users you started scamming people.
Hi alelopelope,
I am sorry you feel this way. You are not paying for the error, as you withdrew most of your deposit amount and the balance is in your account whenever you wish to play or withdraw it. The game was disabled and I apologize for your disappointment.
Please don't hesitate to let me know if you have any questions at [email protected].
Best,
Brian
I am sorry you feel this way. You are not paying for the error, as you withdrew most of your deposit amount and the balance is in your account whenever you wish to play or withdraw it. The game was disabled and I apologize for your disappointment.
Please don't hesitate to let me know if you have any questions at [email protected].
Best,
Brian
Hi alelopelope,
As I mentioned in one of my email messages to you. The game Dr. Jekyll and Mr. Hyde was found to have an issue and was disabled. Your winnings from the game were removed and your deposit amount was left for you to withdraw.
Please email [email protected] with further questions.
Best,
Brian
As I mentioned in one of my email messages to you. The game Dr. Jekyll and Mr. Hyde was found to have an issue and was disabled. Your winnings from the game were removed and your deposit amount was left for you to withdraw.
Please email [email protected] with further questions.
Best,
Brian
Brian,
I read that email and I don't believe what are you replying me.
You are saying that I must pay for the error in your game.
This is the unfairest thing I had listen.
So betchain can deny any user profit from any game that you wish saying there was an bug in the game, very suspicious behavior from a supposedly fair casino.
This is worst than a ponzi scheme.
Hi alelopelope,
As I mentioned in one of my email messages to you. The game Dr. Jekyll and Mr. Hyde was found to have an issue and was disabled. Your winnings from the game were removed and your deposit amount was left for you to withdraw.
Please email [email protected] with further questions.
Best,
Brian
As I mentioned in one of my email messages to you. The game Dr. Jekyll and Mr. Hyde was found to have an issue and was disabled. Your winnings from the game were removed and your deposit amount was left for you to withdraw.
Please email [email protected] with further questions.
Best,
Brian
Hello Support,
I would like to know why had disappeared 0.1904 btc from my balance after I requested a withdrawal.
By email you said your programmers found some bug but I guess you are not trying that I will pay for your bug, don't you?
My email is [email protected].
Regards
Ale
I would like to know why had disappeared 0.1904 btc from my balance after I requested a withdrawal.
By email you said your programmers found some bug but I guess you are not trying that I will pay for your bug, don't you?
My email is [email protected].
Regards
Ale
GO FOR OLYMPIC GLORY ON BETCHAIN!
Throughout the Olympics, BetChain is offering the opportunity to win big
and earn a Gold Medal!
Earn up to 1 BTC or up to €500
and a FREE iPad!
Compete in our own Olympic race and sprint all the way to the top by being
one of our 3 top wagerers EACH day!
There Will Be A Gold Medalist At The Podium Every Day!
Each day we will reward the top 3 wagerers across ANY of our great Slot games. The prizes below will be handed out at the podium each day to
the winners of the competition:
Gold- 0.05 BTC or €15 Bonus
Silver- 0.01 BTC or €10 Bonus
Bronze-0.005 BTC or €5 Bonus
In addition, each daily top winner who posts
"Going for the Gold on BetChain"
on one of the following forums
receives an extra 10 Free Spins on Gladiator!
AskGamblers.com
Bitcointalk.org
Latestcasinobonuses.com
Wait! There's More!
By the time the closing ceremony at the Olympics is underway, we will
announce the BetChain Grand Gold Winner who will get an iPad
for being THE top wagerer!
Play today on BetChain.
Offer valid August 5-21, 2016
Awards are issued in the currency of the wager
Not available for duplicate accounts.
Terms and Conditions Apply
yeah, ok, 'Brian Mason'.
you all are frauds in my book!
ive since started playing a lot at bitstarz.com, which actually does instant withdrawals.
your site advertises instant withdrawals, but after 8 hours does not cashout my account!
-Sean
you all are frauds in my book!
ive since started playing a lot at bitstarz.com, which actually does instant withdrawals.
your site advertises instant withdrawals, but after 8 hours does not cashout my account!
-Sean
Hi Cesurasean,
I checked all of our email folders and LiveChat messages and I couldn't find one that wasn't answered. Please, would you send me your question to [email protected]?
Your account shows you recalled the withdrawal on August 1st and played the funds on Greedy Goblins.
Your subsequent withdrawal was processed on August 03, 2016 at 06:35 UTC.
Best,
Brian
I checked all of our email folders and LiveChat messages and I couldn't find one that wasn't answered. Please, would you send me your question to [email protected]?
Your account shows you recalled the withdrawal on August 1st and played the funds on Greedy Goblins.
Your subsequent withdrawal was processed on August 03, 2016 at 06:35 UTC.
Best,
Brian
Oh, also, betchain quit responding to my emails. They never came back to live chat either. Pretty clever of them to rip me off, eh?
WARNING ---- DO NOT PLAY AT BETCHAIN, THEY ARE SCAMMERS! THEY WILL NOT 'INSTANT WITHDRAWAL' YOUR WINNINGS! ( bitstarz.com does though! ) BETCHAIN, THEY'LL WIPE YOUR ACCOUNT OUT WITHOUT PAYING YOU, YOUR WINNINGS! HAPPENED MORE THAN ONCE TO ME!
WARNING ---- DO NOT PLAY AT BETCHAIN, THEY ARE SCAMMERS! THEY WILL NOT 'INSTANT WITHDRAWAL' YOUR WINNINGS! ( bitstarz.com does though! ) BETCHAIN, THEY'LL WIPE YOUR ACCOUNT OUT WITHOUT PAYING YOU, YOUR WINNINGS! HAPPENED MORE THAN ONCE TO ME!
It's confirmed! If you withdrawal 1mbtc, they process it near instantly!!!
warning though!; if you withdrawal more than 1 bitcoin ( 1.0btc ), it takes over 8 hours+ and then they'll cash it out FOR YOU, and you won't see a dime of it!!!
crazy. be careful if you play here. i haven't had these problems with bitstarz.com, they'll cash you out INSTANTLY!
this is NOT the first time betchain has done this to me either. seems everytime i have 1btc or more to withdrawal, they won't do it for several days. if you google betchain.com scam, you'll read many other user's complaints about the same thing. betchain hasn't offered to replace ANY of the funds that were missing from my account either, as you can see from Brian's response above.
I am hearby going to quit betchain, and move over to bitstarz, who're plainly just better than betchain, and utilize the same softwares.
-Sean
warning though!; if you withdrawal more than 1 bitcoin ( 1.0btc ), it takes over 8 hours+ and then they'll cash it out FOR YOU, and you won't see a dime of it!!!
crazy. be careful if you play here. i haven't had these problems with bitstarz.com, they'll cash you out INSTANTLY!
this is NOT the first time betchain has done this to me either. seems everytime i have 1btc or more to withdrawal, they won't do it for several days. if you google betchain.com scam, you'll read many other user's complaints about the same thing. betchain hasn't offered to replace ANY of the funds that were missing from my account either, as you can see from Brian's response above.
I am hearby going to quit betchain, and move over to bitstarz, who're plainly just better than betchain, and utilize the same softwares.
-Sean
Hi cesurasean,
I am sorry you feel this way.
Our records show you submitted and canceled 5 withdrawals in a 3 hour period and subsequently played the funds on Greedy Goblins.
Please email [email protected] with any questions.
Best,
Brian
I am sorry you feel this way.
Our records show you submitted and canceled 5 withdrawals in a 3 hour period and subsequently played the funds on Greedy Goblins.
Please email [email protected] with any questions.
Best,
Brian
I never cancel my withdrawal, and your staff told me via live chat yall had technical difficulties. I have screenshots and video to prove it.
This casino is a scam. Do NOT play here.
This casino is a scam. Do NOT play here.
Hi Cesurasean,
Our records show we responded to you that we were experiencing a high volume of traffic and we apologized for the delay in processing your withdrawal, not that we had technical difficulties.
Your account shows you cancelled your withdrawal on August 01, 2016 at 04:39 UTC. You began playing that balance on August 01, 2016 at 04:41 UTC on Greedy Goblins.
Please email [email protected] with any questions.
Best,
Brian
Our records show we responded to you that we were experiencing a high volume of traffic and we apologized for the delay in processing your withdrawal, not that we had technical difficulties.
Your account shows you cancelled your withdrawal on August 01, 2016 at 04:39 UTC. You began playing that balance on August 01, 2016 at 04:41 UTC on Greedy Goblins.
Please email [email protected] with any questions.
Best,
Brian
Wouldn't play at this casino till they pay me what's owed to me. 1.01 bitcoin.
They claim there is technical difficulties but they removed the funds from my balance for some reason. As soon as I told the support staff, they logged off live chat.
-Sean
They claim there is technical difficulties but they removed the funds from my balance for some reason. As soon as I told the support staff, they logged off live chat.
-Sean
15 FREE SPINS ON OUR LATEST GAME!
You don't have to wait until Pigs Fly
to get Lucky!
Players who make a total minimum deposit of €30
between July 22-24 will receive
15 Free Spins on When Pigs Fly
No need to contact support.
Free Spins will be issued on July 25th.
Play today on BetChain!
Not available for duplicate accounts.
Terms and Conditions Apply
GAME OF THE WEEK: TRUE ILLUSIONS!
Did you dream of being a part of a magic show?
Ever wanted to join a magician on his tour?
You can do both with True Illusions!
Wilds and 2 Bonus Rounds!
30 Ways to Win Big!
Play today at BetChain!
Hi,
Thank you very much for letting me know.
We have recently had syndicates from Eastern Europe and Indonesia target BetChain and open thousands of accounts to take advantage of our automatic no deposit bonuses. Unfortunately, we had to stop crediting the no deposit bonuses automatically and close all of those duplicate accounts. I can only assume they are posting publicly about it to pressure us to pay their fraudulent winnings from the no deposit bonuses.
I really appreciate you keeping me posted about this thread.
Thanks, again,
Brian
Thank you very much for letting me know.
We have recently had syndicates from Eastern Europe and Indonesia target BetChain and open thousands of accounts to take advantage of our automatic no deposit bonuses. Unfortunately, we had to stop crediting the no deposit bonuses automatically and close all of those duplicate accounts. I can only assume they are posting publicly about it to pressure us to pay their fraudulent winnings from the no deposit bonuses.
I really appreciate you keeping me posted about this thread.
Thanks, again,
Brian
I see there is one accussation thread against your site in Indonesian local boards. https://bitcointalksearch.org/topic/betchaincom-scam-1549663
On that thread, OP said that he could not withdraw his winning (0.4xxbtc) and his account seems to be blocked. Could you clarify this, what is happening actually?
On that thread, OP said that he could not withdraw his winning (0.4xxbtc) and his account seems to be blocked. Could you clarify this, what is happening actually?
Jump to: